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Keeps logging out

  • By Mn
  • on 02/22/2024

I've been using mobile connect 4 weeks now. I can't rely on it because it logs me out every short while. I'm constantly logging into the app to ensure I'm logged in. I use it mostly to answer I coming live chats. Also, the notificatio. For an incoming live chat is a simple beep which I don't always hear. In the past I used zoho and it would ring non stop ,like a phone call, until an agent answered. I don't see any option for customizing these notification. So far I missed 90% of the incoming chats either because it signed me out or because I didn't hear the notification


  • By Ruben Opdenakker
  • on 04/09/2024

Hi, Thanks for your feedback, we welcome all user input. Unfortunately, the automatic logout is a restriction imposed by AWS connect. AWS connect doesn't allow sessions longer than 12 hours and we are bound to those same restrictions. We will take along your feedback about the incoming chat notification and improve it in the next version. Should you have any other questions or feedback, you can always contact us via mc.notifications@idealsystems.be.