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PingOne for Customers

Ping Identity

Reviews from AWS customer

6 AWS reviews

External reviews

17 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    KunwarNitesh

Converged identity journeys have simplified workforce and customer access management

  • January 09, 2026
  • Review provided by PeerSpot

What is our primary use case?

I run my own IT company where we work with multiple products. Nowadays, we are not doing a lot of Ping Identity Platform projects because there are other technologies like Ping and Okta and other options available which are better than Oracle. That is why we don't have a lot of Oracle projects these days.

We are working mostly with Ping technology and ForgeRock, and we do have some Oracle projects that we are running, but majorly we are running Ping and ForgeRock.

What is most valuable?

Ping Identity Platform can provide a solution for both workforce identity and access management and also for consumer identity and access management, which is CIAM.

There are many things that are better in Ping Identity Platform. First, it is a very lightweight product. Second, I would say it's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well. Another thing is that they also have something very unique, which is their user interface-based journeys, which provides their single sign-on experience. That is a very good thing. Ping Identity Platform also supports all the latest features such as passwordless and managing agentic identity. They also have AI capabilities within the product itself.

They provide out-of-box almost all the MFA options, including email OTP, text-based OTP, TOTP, HOTP, biometric, and passwordless. They can also integrate with any third-party MFA provider. From that perspective, it's a complete platform.

They support OAuth and OpenID. They also have this product called Ping Gateway, which you can use to implement API security. It provides features such as throttling, adding authentication, or everything you can do as part of Ping Gateway.

What needs improvement?

From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering. Other than that, Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification. From that perspective, it is complete, and they are improving it.

For how long have I used the solution?

I think a nine.

Which other solutions did I evaluate?

Ping Identity Platform can be compared with any other leader in the identity and access management space, but I would say it would be high because they have been the leader in all the analytics reports, whether it's Gartner or KuppingerCole or any other reports.

I would say Okta, and Okta and IBM from that perspective. IBM and even Oracle could be alternatives, but Oracle is a dying technology at this point in time.

What other advice do I have?

Ping Identity Platform has some analytic capability, but mostly it produces the logs which can be sent to any external SIEM tools such as QRadar or Grafana or anything similar. It basically produces the logs which can be consumed by any analytics tool.

It is very easy to integrate.

They have been the leader for the last eight or nine years according to Gartner and KuppingerCole or any other analyst reports.

I would rate Ping Identity Platform at a ten. Overall, I would rate my experience between nine and ten. My overall review rating for Ping Identity Platform is nine.


    Shruthi R Varikoti

Generative AI automates access reviews and provides workflow efficiencies

  • April 24, 2025
  • Review provided by PeerSpot

What is our primary use case?

I work with Governance, Risk, and Compliance (GRC), IT Service Management (ITSM), and Customer Service Management (CSM) modules of ServiceNow. My project is related to cybersecurity. I have touched on generative AI and integrations like SOAP APIs. I have used the Ping Identity Platform for seamless Single Sign-On (SSO) in enterprises, offering flexible integrations and federated identity management within a mid-sized enterprise environment.

What is most valuable?

I appreciate that the Ping Identity Platform does not require coding and offers flexible integrations and federated identity management. Generative AI helps to automate access review and streamline governance workflows. The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.

What needs improvement?

In SSO, I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps. I would like to see enhanced incident summarizations and awareness virtual agents driven by Generative AI.

For how long have I used the solution?

I have gained experience with the Ping Identity Platform for about two and a half years. My recent experience is interrelated with my core project on cybersecurity.

What was my experience with deployment of the solution?

During the initial setup, I faced challenges resolving high-volume authentication failures by using Generative AI to pinpoint PingFederate policies. However, I addressed delays in user onboarding by automating access provision through Generative AI workflows.

What do I think about the stability of the solution?

I have not experienced any stability issues personally. However, some colleagues have mentioned API connectivity, data security, and privacy issues.

How are customer service and support?

In Ping, I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps. They have helped support incident resolution for authentication failures using ServiceNow incident workflows and Generative AI summary.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not worked with any other SSO or IAM solutions before the Ping Identity Platform.

How was the initial setup?

The initial setup of PingFederate in a cloud environment using Generative AI took around one to two weeks. Once everything is set, it does not require much maintenance.

Which other solutions did I evaluate?

I evaluated ServiceNow and the Ping Identity Platform.

What other advice do I have?

I would recommend PingFederate as an IAM solution for its no-code environment, single sign-on, multi-factor authentication, bidirectional services, and advanced features. On a scale of one to ten, I would rate the Ping Identity Platform as ten out of ten.


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