Gainsight - Customer Communities
GainsightReviews from AWS customer
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Good but could be more robust
What do you like best about the product?
I don't personally have many platforms to compare it to but I like that I am able to complete most of the standard tasks such as posting, answering questions, creating events, badges, points etc.
What do you dislike about the product?
It covers the basics but it could be more robust and include other features such as marketing and newsletters. There are some features that feel limiting and don't have the best user experience/logic such as building ranks, users subscribing to the events page to name a few experiences I've had.
What problems is the product solving and how is that benefiting you?
This is helping our users have another resource to learn about our product better and have more opportunities to ask questions. This alleviates our support queues, improves product and feature adoption and lets people stay up to date on updates and events.
A community to impress your customers
What do you like best about the product?
The community looks sleek and user-friendly. I can really tell when a company is using a best-in-class community vs the more dated versions.
Customers can understand how to use it right away and it has all the levers you'd imagine to run a successful community (gamification, product requests, knowledge management, etc.)
Customers can understand how to use it right away and it has all the levers you'd imagine to run a successful community (gamification, product requests, knowledge management, etc.)
What do you dislike about the product?
Overall, the customers are very happy with it so not much to dislike. If I had to pick something, I would like the product to come with more out-of-the-box assets. For example badges, awards to be given, etc.
What problems is the product solving and how is that benefiting you?
Bringing all our users togethet to share and learn from one another.
Maintain people up to date with our documentation and latest releases.
Learn from our users on what they would like to see next and delight them.
Maintain people up to date with our documentation and latest releases.
Learn from our users on what they would like to see next and delight them.
A great community platform host!
What do you like best about the product?
I love the customization abilities on the platform and the endless integrations that allow us to gain quick visibility on what is going on in the community via a variety of channels and tools.
What do you dislike about the product?
I wish there were slightly more analytics capabilities when it comes to the InSided backend to better gage the engagement of our clients on the platform.
What problems is the product solving and how is that benefiting you?
It is enabling our clients to gather on one platform in order to better understand our product, network with each other and find all of our content and upcoming events.
Very good User Management; room for Improvement for Events
What do you like best about the product?
Best: Engagement and Badges; easy to setup posts
What do you dislike about the product?
Event Platform: not many items to change and less gadgets to work with
What problems is the product solving and how is that benefiting you?
Customer Engagement, User Management, Self Serv
A great platform to stay in touch with your customers.
What do you like best about the product?
It's easy to use and doesn't add much overhead with other tools in our stack to stay in touch. Really happy with it.
What do you dislike about the product?
The product is reliable. I think a bit more advanced search functionality would be useful and deeper integration with Salesforce or Slack. But beyond that it's pretty solid.
What problems is the product solving and how is that benefiting you?
Staying close to our customers, capturing ideas and potential for improvements in process or product.
Community content hub
What do you like best about the product?
The Community is structured like a content library. It looks beautiful and creates various spaces for engagement.
What do you dislike about the product?
The search functionality can be tricky, especially if you have an older Community, unearthing content from 10 years ago that's not always relevant.
What problems is the product solving and how is that benefiting you?
- Customer engagement
- Knowledge management
- Product releases and updates
- Knowledge management
- Product releases and updates
Insided has an excellent online community platform to help accomplish your goals!
What do you like best about the product?
The Gainsight Digital Hub online community allows you to connect with other community managers and receive many tips and guidelines on implementing initiatives to help accomplish your community goals.
What do you dislike about the product?
Sometimes I dont receive notifications or updates when there are new events and I want to make sure I hear about all of them.
What problems is the product solving and how is that benefiting you?
Any questions or problems that I have, I head to the community to look for an answer in the knowledge base. So the community helps guide me to accomplish the tasks I'm set out to do.
A very rounded platform for community
What do you like best about the product?
I was the one who chose Insided for our community. A year later, still happy with the choice. It provides all the features we need
What do you dislike about the product?
Pace of development is slow. There are some feature requests on their own community that have been there for a long time. They aren't major just good quality of life for users & admins
What problems is the product solving and how is that benefiting you?
the community is our first line of support, allowing us to document as we support our user's issues.
We also host our documentation there, so it contains everything about our product
We also host our documentation there, so it contains everything about our product
Helped us re-launch our community on a new level
What do you like best about the product?
Clean design that easily allowed us to customize to our branding
What do you dislike about the product?
Missing integration with streaming events (e.g. zoom), gamification would need improvements, impossible to generate email newsletters
What problems is the product solving and how is that benefiting you?
Online community platform
Platform with huge functionality
What do you like best about the product?
I was involved in the implementation process of setup the platform. I can say that it is easy to configure any step of each phase, starting with internal Insided console authentication methods like identity providers, SSO, etc., ending backed, branding, or content creation.
The customer Success team was very helpful and responsible on time.
The implementation process was fully organized by individual tasks in Asana, with detailed mention of which part must be done by Insided's end, which by the customer, with all necessary articles and documentation.
The customer Success team was very helpful and responsible on time.
The implementation process was fully organized by individual tasks in Asana, with detailed mention of which part must be done by Insided's end, which by the customer, with all necessary articles and documentation.
What do you dislike about the product?
During implementation, Insided provided us with unlimited Admin seats for configuration, and it was very helpful in scheduling tasks between the company's core teams.
But, after launching, the number of seats was limited to Admin seats for the console, and additional seats were available for an extra cost. I dislike it because I disagree that provided limited seats are enough to support and manage the community platform, and spending extra money for admins (the expensive price) is not applicable.
But, after launching, the number of seats was limited to Admin seats for the console, and additional seats were available for an extra cost. I dislike it because I disagree that provided limited seats are enough to support and manage the community platform, and spending extra money for admins (the expensive price) is not applicable.
What problems is the product solving and how is that benefiting you?
It is difficult to answer for me because I am more tech administrator and set up the platform, but I am not using the community in regular basics, like our customers.
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