Gainsight - Customer Communities
GainsightReviews from AWS customer
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A very rounded platform for community
What do you like best about the product?
I was the one who chose Insided for our community. A year later, still happy with the choice. It provides all the features we need
What do you dislike about the product?
Pace of development is slow. There are some feature requests on their own community that have been there for a long time. They aren't major just good quality of life for users & admins
What problems is the product solving and how is that benefiting you?
the community is our first line of support, allowing us to document as we support our user's issues.
We also host our documentation there, so it contains everything about our product
We also host our documentation there, so it contains everything about our product
Helped us re-launch our community on a new level
What do you like best about the product?
Clean design that easily allowed us to customize to our branding
What do you dislike about the product?
Missing integration with streaming events (e.g. zoom), gamification would need improvements, impossible to generate email newsletters
What problems is the product solving and how is that benefiting you?
Online community platform
Platform with huge functionality
What do you like best about the product?
I was involved in the implementation process of setup the platform. I can say that it is easy to configure any step of each phase, starting with internal Insided console authentication methods like identity providers, SSO, etc., ending backed, branding, or content creation.
The customer Success team was very helpful and responsible on time.
The implementation process was fully organized by individual tasks in Asana, with detailed mention of which part must be done by Insided's end, which by the customer, with all necessary articles and documentation.
The customer Success team was very helpful and responsible on time.
The implementation process was fully organized by individual tasks in Asana, with detailed mention of which part must be done by Insided's end, which by the customer, with all necessary articles and documentation.
What do you dislike about the product?
During implementation, Insided provided us with unlimited Admin seats for configuration, and it was very helpful in scheduling tasks between the company's core teams.
But, after launching, the number of seats was limited to Admin seats for the console, and additional seats were available for an extra cost. I dislike it because I disagree that provided limited seats are enough to support and manage the community platform, and spending extra money for admins (the expensive price) is not applicable.
But, after launching, the number of seats was limited to Admin seats for the console, and additional seats were available for an extra cost. I dislike it because I disagree that provided limited seats are enough to support and manage the community platform, and spending extra money for admins (the expensive price) is not applicable.
What problems is the product solving and how is that benefiting you?
It is difficult to answer for me because I am more tech administrator and set up the platform, but I am not using the community in regular basics, like our customers.
Insided has been a great platform to help us build out a community around out products and services.
What do you like best about the product?
Ease of use is great and so is the ability to access APIs for integrations with other tools and systems we use.
What do you dislike about the product?
Built-in analytics aren't as strong as I would like. Can tie it into other platforms for better analysis however.
What problems is the product solving and how is that benefiting you?
It is solving the problem of building a good community around products and services we offer. It was easy to get it branded to our look and feel and gave us a pretty smooth transition.
Flexible and powerful community platform
What do you like best about the product?
It's a modern community platform with many administrative features along with integration capabilities such as SSO, Slack, and the ability to create custom integrations.
What do you dislike about the product?
It's a little tedious to set up and users would benefit from a more guided experience either through the Insided team or a self-guided portal--especially for the integrations.
What problems is the product solving and how is that benefiting you?
We're setting up a user community for our customers' users to post questions, find answers and share their experience and best practices when using our platform.
Good experience with InSided
What do you like best about the product?
The most important thing to me about a Community Platform is the ease of use for users/reviewers - that relates to ease of signing up, registering, the platform itself.
What do you dislike about the product?
In my experience, I have not really found a downside per se about the platform. Once you sign in, you are in the Community, new registrants have been increasing.
What problems is the product solving and how is that benefiting you?
As with all Community platforms, the goal is to increase customer engagement and generate more chatter about the product. As I stated above, Insided's ease of use is paramount.
A simple platform provider that makes success easy
What do you like best about the product?
I've never had to raise a ticket to address any bugs since using inSided. The platform design is super simple, so I can get on with my job, and not worry about shifting through lots of clunky backend data.
What do you dislike about the product?
Even though simple, it could be improved by offering more options; more integrations and even flexibility. But, as a growing community, we are yet to need more than what is currently on offer.
What problems is the product solving and how is that benefiting you?
They take ideation from their own customers seriously, and these will offer us solutions in the future too when we require them. Our Account Manager is very informative and transparent.
R&D
What do you like best about the product?
ease of use and quick implementation to the main product
What do you dislike about the product?
The SSO configuration is not that straight forward
What problems is the product solving and how is that benefiting you?
instead of developing my own website and tools, i am getting it all out of the box
Easy and effortless experience
What do you like best about the product?
Love the UX and UI, easy to transfer knowledge to customers in product communication and through knowledge base
What do you dislike about the product?
Sometimes loads slow but no other downsides so far
What problems is the product solving and how is that benefiting you?
Easier and effortless communication to customers and allowing them to engage with each other
Great product overall
What do you like best about the product?
- Easy to customize even without considerable tech knowledge
- Straightforward backend
- Great and helpful support
- Product is improving quickly
- Straightforward backend
- Great and helpful support
- Product is improving quickly
What do you dislike about the product?
- Lacking some very simple features which could make the UeX and UI so much better (but this is luckily improving, just a ted slowly)
What problems is the product solving and how is that benefiting you?
- Great tool to host a User Community without being overcomplicated
- In our industry, substance is over form, its great to have a clean looking interface where content gets the spotlight
- In our industry, substance is over form, its great to have a clean looking interface where content gets the spotlight
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