Gainsight - Customer Communities
GainsightReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
249 reviews
from
External reviews are not included in the AWS star rating for the product.
Great way to engage your customer base
What do you like best about the product?
The platform allows for a huge amount of customisation in the way that it is setup, which means you can truly make it feel like part of your own product m.
What do you dislike about the product?
Because it's a separate platform, it means our users have to register for another system outside of ours, which may create a barrier to entry.
What problems is the product solving and how is that benefiting you?
Our customers want to know what other customers are doing and understand best practices in the space. Previously we had to facilitate 1:1 interactions, where as now we have a platform to allow customers to meet and interact freely.
Excellent community platform with fast time to value and a great team
What do you like best about the product?
The sales process was very customer-success centric (success plan and business goals) and it was quick to get it live. It is simple to set up and customize and we received exceptional support from the onboarding team.
What do you dislike about the product?
There are still some features that I might say are "missing" compared to competitors but I would take fast time to value over feature depth any day. Their roadmap is ambitious and working to introduce more functional depth
What problems is the product solving and how is that benefiting you?
We have unified our customer-facing supporting system (academy, support, docs) in one place, driving adoption of all of our content and weaving in an ineractive community layer. We are also highlighting the use cases our customers have built with our product and getting inbound expansion leads from customers that want to do more with our software after reading about outcomes from other customers.
Terrible quality of service compared to the premium one pays
What do you like best about the product?
The overall product is quite complete and has lots of features
What do you dislike about the product?
Sales/Onboarding service is by far the worst we've worked with, its level has a huge gap compared to the price of the tool
What problems is the product solving and how is that benefiting you?
We're building a communauty around our clients
User friendly and meets most of our Community Requirements
What do you like best about the product?
Simple to use interface, Carries most of the features that Enterprise Needs to build their Community Portals. Project team is very friendly and supports the organizations with their expertise to build the world class community portals.
What do you dislike about the product?
They can build connectors for SSO which will ease the authentication setups etc.,
What problems is the product solving and how is that benefiting you?
It was our long term ask by our Enterprise customers to have a community center which allows them to discuss and self-service most of the SummitAI related configurations & solutions.
inSided certainly helped us to build the community portal as well, created a tech space for our customers to exchange product related enquires, gamifications etc.,
inSided certainly helped us to build the community portal as well, created a tech space for our customers to exchange product related enquires, gamifications etc.,
Powerful, easy to configure, and excellent account management
What do you like best about the product?
At most companies, Community teams are small and have little resources to make an impact. inSided puts the power directly into the hands of Community teams, allowing for most of the platform to be customized without engineering resources. It's easy to be swayed by other platforms that speak to the "customizable" selling-point but there hasn't been anything we've felt limited by with inSided. Everything we've needed to do we have done without engineering resources. That also means we never have to scope changes, deal with lead time, and wait to be included as a part of a sprint.
The UI is beautiful and easy to understand. The moderation tooling can support teams of any size and has allowed us to set up efficient processes around keeping our Community healthy and happy. The sales process was no/low pressure and we always have felt listened to and valued by everyone we've ever interacted with at the company.
We also love all of the resources inSided provides in regards to how to structure Community teams, improve engagement, and set a long-term strategy. Being a brand new team, the guides and articles really set our team up for success.
The UI is beautiful and easy to understand. The moderation tooling can support teams of any size and has allowed us to set up efficient processes around keeping our Community healthy and happy. The sales process was no/low pressure and we always have felt listened to and valued by everyone we've ever interacted with at the company.
We also love all of the resources inSided provides in regards to how to structure Community teams, improve engagement, and set a long-term strategy. Being a brand new team, the guides and articles really set our team up for success.
What do you dislike about the product?
There really isn't much we dislike about the platform. It would be great to be able to have a bit more robust permission settings to get a bit more granular with things we want to hide/show, especially in regards to custom fields. It would also be great to have a user-facing API that would allow users to create automation based on their own Community events/activities. Lastly, inSided is in a bit of a transition between an old moderation backend view and a new view. The new view is prettier but the old view allows us to get more granular with filtering. We'd love to see some improvements here and are awaiting the day when the new view is ready!
What problems is the product solving and how is that benefiting you?
Without a user Community to give our users a place self-serve and to connect with others to be able to go deeper with the product, we would have to continue hiring internal support staff at an unrealistic rate. Our Community allows us to scale our support efforts, help users learn from one another, and give insight to our marketing and product teams about the ways in which users are using our product and some of the pain-points they run into.
Great platform to collaborate
What do you like best about the product?
1) ease of use
2) support from the team
3) structured onboarding
4) lot of guidance in terms of knowledge articles
5) best practice articles
2) support from the team
3) structured onboarding
4) lot of guidance in terms of knowledge articles
5) best practice articles
What do you dislike about the product?
documentation can be better especially for the features and functionalities, mainly the technical documentation needs improvement
What problems is the product solving and how is that benefiting you?
We are a B2B SaaS product organization and we are using Insided for
1) Self - service of the customers
2) Customer success
3) Product Ideation
1) Self - service of the customers
2) Customer success
3) Product Ideation
Recommendations to others considering the product:
easy to use community platform which has got great support (extremely important for the organizations) thinking to implement a community tool
Great software and amazing partners
What do you like best about the product?
inSided has been a great partner with us through the entire process. Their community platform has been a huge upgrade over our pervious provider (who was much larger). They made the migration easy for us and the platform is configurable. The engineering and CS teams have gone above and beyond to ensure our success.
What do you dislike about the product?
Their product functionality is still a little young, but they are making huge strides in reporting, admin functionality and overall community functionality.
What problems is the product solving and how is that benefiting you?
While we are part of LinkedIn , we realize that LinkedIn isn't a community platform. We use inSided as a true community platform, a place for our customers to interact with one another. We also use it as a KB for all customer-facing documentation.
Easy to use, communicative team, great functionality so far
What do you like best about the product?
The front end and backend UI is very easy to use to customize the look and feel of the community
What do you dislike about the product?
There are a few minor manual workflows that could be automated or improved.
What problems is the product solving and how is that benefiting you?
I head our Technical Support team and our community is a place for Q&A and help with support deflection. We're starting to build out content more broadly week by week that will be available for all users. We're just a month in but so far we've created about 20 new posts from both my team and from customers.
Professional working space platform for a community
What do you like best about the product?
The clarity of the platform is very good. After someone responds to a certain topic, you wil get a notification of the reply. If people don't respond you won't get one. It's also easy to send messages to customers.
What do you dislike about the product?
It would be nice to have a temlate that looks like the website template of our company. I think this would stimulate / engage the employee some more with the company.
What problems is the product solving and how is that benefiting you?
We limit people calling to our customer service. If someone calls our customer service, they will be helped by one colleague. If they ask something on the inSided Online Community Platform, there are a lot op people that are willing to help without having any contact with someone that really works for our company. More people helping means finding a quicker solution to a problem.
A great platform for creating an engaging community
What do you like best about the product?
The platform is really simple from the customer's perspective. It is simple for them to search for relevant articles, questions, and ideas, and to interact with other customers who are dealing with similar issues.
What do you dislike about the product?
The back end takes a bit of getting used to, and because of the high traffic we now have within our community, we needed a full-time community manager to properly look after these customers.
What problems is the product solving and how is that benefiting you?
We originally used it as a platform for hosting our knowledge base, but have now learned the power of the community and how we can get our customers to help out other customers, without our interaction.
showing 191 - 200