Gainsight - Customer Communities
GainsightReviews from AWS customer
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Great for Collaboration, but Sometimes Inflexible
What do you like best about the product?
I've had the opportunity to use the no code community platform for some time now and overall, I'm pretty happy with my experience. The platform provides a user-friendly interface and an easy-to-use system that allows me to connect with other users, share knowledge, and collaborate on projects. The community aspect is a particular highlight, as it allows me to network with other like-minded individuals and access a wealth of information that I may not have had access to otherwise.
What do you dislike about the product?
However, there are a few areas where I think the platform could be improved. One of the main issues I've encountered is that the platform can be too inflexible at times. While there are many pre-built templates and features available, there are times when I've wanted to customize things more, and I've found that the platform doesn't always allow for that level of flexibility. This can be frustrating when I want to create something unique or when I need a specific feature that isn't available out of the box.
What problems is the product solving and how is that benefiting you?
The inSided Online Community Platform is solving several problems related to creating and managing an online community. One of the main problems it solves is providing a centralized platform for community members to connect and share information, while also allowing moderators to manage the community and ensure that conversations stay on track.
Another key problem that inSided addresses is the difficulty of creating engagement and building relationships within an online community. By providing a platform that is easy to use and encourages participation, inSided helps to build a strong sense of community and fosters relationships between members.
Additionally, inSided helps to solve the problem of scaling an online community. As a community grows, it can become difficult to manage and maintain, but inSided provides tools to help automate many of the processes involved in community management, such as moderation and content curation.
Overall, the inSided Online Community Platform is benefiting me by providing a centralized platform to connect with others who share similar interests and by making it easy to participate and engage in discussions. As a result, I am able to learn from others, share my own knowledge and expertise, and build relationships with like-minded individuals. Additionally, the platform's automated features and tools help to make community management more efficient and effective, allowing me to focus more on building relationships and fostering engagement within the community.
Another key problem that inSided addresses is the difficulty of creating engagement and building relationships within an online community. By providing a platform that is easy to use and encourages participation, inSided helps to build a strong sense of community and fosters relationships between members.
Additionally, inSided helps to solve the problem of scaling an online community. As a community grows, it can become difficult to manage and maintain, but inSided provides tools to help automate many of the processes involved in community management, such as moderation and content curation.
Overall, the inSided Online Community Platform is benefiting me by providing a centralized platform to connect with others who share similar interests and by making it easy to participate and engage in discussions. As a result, I am able to learn from others, share my own knowledge and expertise, and build relationships with like-minded individuals. Additionally, the platform's automated features and tools help to make community management more efficient and effective, allowing me to focus more on building relationships and fostering engagement within the community.
A tailored, easy-to-use community platform for B2B businesses
What do you like best about the product?
The platform is easy to use and the feature set is tailored to B2B businesses. inSided provides their own community as well, so it's easy to suggest new features or get help through their forums. The Support and Product teams are also amazing to work with.
What do you dislike about the product?
Some of the features are not fully fleshed out like you would expect. I think this is a result of inSided being a younger company and having to prioritize a lot of work as it grows. For example, some community modules have robust subscription and notification features, or features to filter or customize the page, while other community modules lack these same notification and filtering options. However, inSided does respond to idea submissions, and they are making steady improvements across the board with each passing quarter.
What problems is the product solving and how is that benefiting you?
inSided provides a platform to centralize our self-serve resources such as support, documentation, product feedback, events, product updates, etc. We use inSided to allow users to ask questions publicly so that a maximum number of other users benefit, and so that the answers are indexed by search engines. inSided also allows our users to connect with and learn from one another.
I had a great experience using the InSided platform!
What do you like best about the product?
One of the best things about InSided is the community itself. I found huge benefit from the InSpired community that revolves around the InSided platform. Whenever I had a question, whether around the platform itself or around the business of community, there were people who were willing to take time out and help.
What do you dislike about the product?
One thing that I felt was missing was the ability to easily build and send an email newsletter to community users. We would manually collect some of the best content and promote to our user base, but the ability to quickly identify and aggregate content that ranked high based on our priorities or metrics would be hugely beneficial.
What problems is the product solving and how is that benefiting you?
When we purchased InSided, our goal was to become the #1 online destination for medical devices. The InSided community platform has helped us move much closer to that goal of connecting MedTech professionals and becoming a one-stop shop of MedTech resources.
InSided Team is outstanding, configuration is easy, platform lacks some key functionality.
What do you like best about the product?
It is easy for community members to use and for administrators to manage. The InSided team from pre to post-sale is very responsive and genuinely interested in helping us reach our goals.
What do you dislike about the product?
The platform is missing basic aspects of a community designed for member engagement. There's no threading in conversations (the reply to replies) that you see on platforms from LinkedIn to Slack and that most users expect. There's no member directory or notification center.
What problems is the product solving and how is that benefiting you?
Our InSided community will improve our customer experience and ease the burden from CS resources by providing access to product documentation and education and by allowing customers to ask and answer questions. Worth noting that we have just launched our community so these our benefits we hope to achieve but have not yet obtained at scale. In addition a significant amount of our value will come from the content we placed on the platform and not necessarily the platform itself.
This platform made building out a community on my own a snap
What do you like best about the product?
What I like the best about the Insided platform is its ease of use. The drag-and-drop widget-building format allowed me to get a v.1.0 of my Community up independently with minimal intervention or support from their team or my team. As a Community team of one, this saved valuable time and allowed me to focus on other tasks. Additionally, having the Insided "insider" community was a massive benefit for me as a customer as it allowed me to seek out help and support from not only Insided employees and well-versed customers using the platform.
What do you dislike about the product?
Certain features promised to me during the sales cycle (Email Campaigns) were unavailable when starting our community. I was allowed access to the feature beta program but it was not available for our launch which contributed to a poor onboarding experience for some of our new members at launch.
What problems is the product solving and how is that benefiting you?
Allowing us to create an online space where our customer-creators can connect with resources, our team and one another to help them become more proficient and inspired in the use of our platform
Comprehensive,
What do you like best about the product?
It's easy to navigate, easy to update, easy enough to learn and it pretty much has all the features required to make our Community a Hub for our customers and staff.
What do you dislike about the product?
The Beta tests are great and easy enough to be a part of, but sometimes they are missing valuable features. That said, the team at Insided are very responsive and receptive to feedback and listening to you. Would benefit from more flexibility with widget placement regarding the structure/layout.
What problems is the product solving and how is that benefiting you?
A bug within the campaigns feature was acknowledged within an hour of me posting it and remedied shortly after. When it comes to supporting my internal battles with stakeholders, Insided are always onhand to provide me with the required metrics to prove my case and support the development of the Community.
An accessible and complete community tool
What do you like best about the product?
It is a complete tool that gives you almost everything you need to manage a community without the need for programming yourself. With a lot of basic knowledge you can quickly build the platform the way you want it. Handy features are also regularly added, such as recently custom pages and the option to provide separate updates about your products. This helps us enormously in centralizing and being transparent about our product updates and gives members the opportunity to provide targeted feedback, so that we can continue to develop in a more targeted way. This gives members an even greater level of engagement. For reference: we use Insided for business to consumer for a telecom provider.
What do you dislike about the product?
For very large communities, there is room for improvement in terms of search. I would like to see search in (larger) topics added to help members find their information better and to increase the reusability of content. I am also satisfied with what the platform can offer us.
What problems is the product solving and how is that benefiting you?
The content that arises from questions and discussions is valuable content for us that can help other customers. Good content demonstrably helps us to deflect customer contact via manned channels. In addition, we are increasingly using the platform as input for feedback in order to further develop our services and products.
Solid community tool in a crowded space!
What do you like best about the product?
InSided was able to help us get our community up and running quickly. The setup was relatively easy to self-serve, and the support we got from the InSided team was great.
What do you dislike about the product?
The admin side of things leaves something to be desired. The controls are more complex than other tools I've used in the past.
On the user experience side, I wish there were more out-of-the-box visualization options. You can choose to do almost anything that you'd like if you have the skills or resources to write your own CSS but most community teams don't have access to those resources.
On the user experience side, I wish there were more out-of-the-box visualization options. You can choose to do almost anything that you'd like if you have the skills or resources to write your own CSS but most community teams don't have access to those resources.
What problems is the product solving and how is that benefiting you?
We needed a tool that would help us drive scaleable one-to-many support and provide a way for our customers to connect and share ideas with other customers in similar verticals or roles. InSided allowed us to set up the digital spaces to create these experiences.
Decent Platform- Excited for Potential
What do you like best about the product?
It seems pretty customizable and is easy to use.
What do you dislike about the product?
Emails from insided are consistently blocked by our users spam filters, a critical problem that I hope they can help fix.
What problems is the product solving and how is that benefiting you?
A place for our customers and users to ask questions and gain insight from other users without having to rely on MX. Still working on gaining an actual community, but I believe it will get there!
inSided is Incredibly Impactful
What do you like best about the product?
inSided has undoubtedly changed our community strategy for the better. The platform's robust analytics and reporting tools allow us to track and analyze user engagement, measure our content's impact, and identify improvement areas. These insights will enable us to make data-driven decisions that improve our community's overall effectiveness and impact.
What do you dislike about the product?
The platform's user interface can be confusing and overwhelming for first-time users, and the onboarding process may not be as straightforward as it could be. This can result in a steep learning curve for some users, which may lead to frustration and a slower adoption rate.
What problems is the product solving and how is that benefiting you?
InSided helps users self-service their technical issues and get immediate responses from other community members and past respondents rather than waiting for a response from our Customer Service Team. It saves us money and time.
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