Gainsight - Customer Communities
GainsightReviews from AWS customer
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Comfortable and UI Friendly
What do you like best about the product?
It is user friendly. Very comfortable to use and simple. inSided offers a space for us to share their experiences, insights, and knowledge. This integration enables us to leverage our existing workflows and gather valuable insights from community data.
What do you dislike about the product?
Pricing is definitely a pain point for us. Some users may find the platform initially complex or require a learning curve to understand its full capabilities and features.
What problems is the product solving and how is that benefiting you?
We used it as a community portal where users will be able to post their queries and get them answered from our tech experts about our product. And yes our business performance has increased well.
Nice and Easy Product
What do you like best about the product?
Very easy way to communicate with the community and is very user friendly
What do you dislike about the product?
No dislikes as of now. As fas as very good product.
What problems is the product solving and how is that benefiting you?
It is an excellent platform that provides valuable insights into the software market.
Insided community in a box
What do you like best about the product?
1) Useful amount of features out of the box and a quick way to spin up a community without taking on lots of tech debt.
2) Ability to deep link into our react app build and pull forums etc in to that experience.
2) Ability to deep link into our react app build and pull forums etc in to that experience.
What do you dislike about the product?
The events area lacks lots of what I would consider basic features given the cost of the overall platform
What problems is the product solving and how is that benefiting you?
Helped us to quickly test the network effects and customer service opportunities of a forum driven community without the need to roll lots of our own tech
Concise and customizable
What do you like best about the product?
the upsides are the quickly available templates that can get a person started almost immediately plus the super responsive Support team who are always aroundto help.
What do you dislike about the product?
The lack of co-build options is a bit of a let-off. A more aggressive CS approach to understand the usage and feedback would have helped us during the times of lean usage.
What problems is the product solving and how is that benefiting you?
The presence of an external community is important to drive organic growth and increase chatter about the product. The visibility has increased to my knowledge since the time we launched.
My experience has been excellent, the software is so easy to use!
What do you like best about the product?
You can do so much with Insided, which is great because it's important to provide updates to our customer community in a variety of ways.
What do you dislike about the product?
I would love some more emails or notifications on how to level up or best practices for taking your community to the next level. Top tips for using the platform
What problems is the product solving and how is that benefiting you?
We have a growing UK community in Clio and it's great to have them join in one place.
InSided is an great comprehensive platform for any saas company which wants to build true Community
What do you like best about the product?
Good support, ease of use. Comprehensive capabilities of creating internal spaces for various groups, which helps us streamline groups&topics for our Community members.
What do you dislike about the product?
We are not truly happy with communication capabilities, especially since email templates for notifications are pretty limited. Would love to see more capabilities within roadmap/product feedback gathering.
What problems is the product solving and how is that benefiting you?
Insided, helped us create an common space for our Customers & Partners to interact with us, but what is equally important interact between each other and drive customer advocacy!
Great community platform
What do you like best about the product?
The first thing that pops when I think about inSided is the way they've been aside us for everything that concerns our community. We had a really good and humanly support, and that's something really helpful for this subject.
What do you dislike about the product?
I can't think about one, or maybe the fact that they didn't provide someone speaking French...
What problems is the product solving and how is that benefiting you?
Any questions regarding the community platform they provided us with.
Great community engagement tool
What do you like best about the product?
the transparency and highlight of what is new, as well as who has engaged with what content is brought to the foreground which invited to further participation by users.
What do you dislike about the product?
the management part could be better. Simple features such as having new threads/KBs/aricles on top rather than on bottom would be very nice to have. It is the most frustrating aspect of the product. Also there are many sub forums where you cannot post, unless you go through the management tool. With these things fixed, 10/10
What problems is the product solving and how is that benefiting you?
both customer engagement, but also peer to peer communication is made possible here. Its our one-to-many communication option which, unlike an email, invites to discussion,
Easy to use, intuitive Community Platform
What do you like best about the product?
The insided platform is very intuitive and easy to use. They are continually making updates to the product; it is fully functional for all of my organization's online community needs. There are so many resources to find answers to questions about using the platform as well. This is so helpful not to have to rely on Support or the CSM to respond to every question.
What do you dislike about the product?
The implementation process was a bit rocky due to some nuances from our old Community platform. The implementation consultant was patient and fair throughout the process, making the challenging times more manageable.
What problems is the product solving and how is that benefiting you?
Advancing our customer's industry and product knowledge as well as providing networking opportunities and case deflection. This is saving the organizaiton money in the area of Support and marketing.
Very happy with the overview that it gives me of the recent activities on our platform!
What do you like best about the product?
I appreciate the easiness with which I can determine what topics need action, with the available dashboards. We're slowly exploring all other options available and I'm excited to start implementing them to support our clients better.
What do you dislike about the product?
It's just a tiny thing, but when responding to topics as a moderator in the backend, the layout of what you're writing doesn't come up the exact same way on the live platform. Mainly, the spaces between paragraphs can easily look way to small or way too big, making the text less easy to read for members. Same goes for not being able to determine where a picture should show up on the page.
What problems is the product solving and how is that benefiting you?
By slowly creating a place for our clients to ask our questions, other than through our support team, it eventually will lower their workload. I myself work with slightly bigger enterprise clients, and we hope to eventually develop the core of our platform far enough to be able to have them use it too, giving them a higher value for their license and decreasing my workload as their account manager.
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