Sign in
Sign in
or
Create a new account
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Wolken Care - Enterprise Service Desk

Wolken Software Inc | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

15 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Anne V.

Witnessing a great product, service and team at work!

  • August 08, 2023
  • Review provided by G2

What do you like best about the product?
Timely and perfect delivery! Always on the ball!
What do you dislike about the product?
No issues. Perefct performance. Great team.
What problems is the product solving and how is that benefiting you?
User satifaction. Efficiency. Achieving our Business Goals. Implementation smart, speedy and flawless. No language issues. Workls all over the globe. Team is very apt!

    D'ondra H.

Very Helpful

  • August 08, 2022
  • Review provided by G2

What do you like best about the product?
Jen helped me connect my Zapier to my account. Very responsive and quick!
What do you dislike about the product?
I didn't dislike anything, everythig was great
What problems is the product solving and how is that benefiting you?
Connect my zapier to mailerlite

    Information Technology and Services

Excellent service support

  • July 20, 2022
  • Review provided by G2

What do you like best about the product?
Good solution for ticketing service for incident management with service level agreements.It is good for business units in online service companies, software product companies, for their issues in product and for betterment of products companies can use the ticketing tool in tracking issues solving it within the time.
What do you dislike about the product?
Need to do better in interface in UI to use in using the tool in daily ticket solving by IT engineers.
What problems is the product solving and how is that benefiting you?
It's good integrated cloud-based ITSM application.. with time limits solves tickets. Good tool in solving product related issues by this ticketing tool.

    Dipak S.

Awsome Platform

  • April 17, 2022
  • Review provided by G2

What do you like best about the product?
Best application for ticketing Solutions
What do you dislike about the product?
So far its good experience and Need to work on Service desk performance
What problems is the product solving and how is that benefiting you?
Good application, easy for customisation as when its required

    Cristian B.

Gets the job done

  • January 31, 2019
  • Review verified by G2

What do you like best about the product?
Wolken Service Desk is a complex tool that gives a company the ability to manage the requests for IT from the employee, as well as incidents, configuration changes, service level agreements. For each kind of ticket you can have custom flows, different team for assignees and different SLA.
Personally I find it very convenient to interact with the tool via email for communicating with the IT engineer assigned to fix the problem.
What do you dislike about the product?
The biggest pain with Wolken Service Desk is its User Interface to manage helpdesk tickets by an IT engineer but also for users. It is ugly, hard to use, not intuitive as well. Anyone that needs to use this tool will need training. That is a big negative in these days when software making companies are trying to deliver outstanding user experience and usability in the UI when selling software.
What problems is the product solving and how is that benefiting you?
We are using Wolken Service Desk in the whole company for IT helpdesk tickets management including service requests, change requests, configuration management, SLA management. Having externalized the IT service, having a tool that covers all these and allows us to manage SLA, becomes very useful.
Recommendations to others considering the product:
Wolken Service Desk gets the job done. It gives you the ability to manage all kinds of IT requests in an extremely customizable system and also to manage the Service Level Agreements that you may have with your IT services provider(if externalized).
Our users are using this tool 99% via email, meaning creating and adding comments just by sending email which proved to be very convenient.

showing 11 - 15