Virtual nGeniusONE

What do you like best about the product?

I like that application security is a main focus and core feature. NETSCOUT alerts us about ongoing vulnerabilities in the PHP, Python, and other components we use, and tells us what we should remediate. It also observes when data might be sent out of the organization by mistake, including to our internal AI systems. The NETSCOUT team was very helpful with the initial setup, and right now it gives us all the things we need.

What do you dislike about the product?

I sometimes don’t get notified when a vulnerability or data extraction is happening.

What problems is the product solving and how is that benefiting you?

I use NETSCOUT Network & Application Observability to enhance security for our in-house product. It alerts us to vulnerabilities in the technologies we use so we can remediate them, and it observes data that might be sent outside our organization by mistake.

What do you like best about the product?

Its deep packet inspection, integration with other systems, and intelligence (including the use of AI) make it superior to parallel network monitoring tools. It’s also easy to use.

What do you dislike about the product?

It is quite costly, and the premium-only support makes it difficult for companies to try it. Also, its global reach and marketing presence are limited, and it is not well known in some countries in Africa.

What problems is the product solving and how is that benefiting you?

I researched different monitoring tools like PRTG, Dynatrace, Splunk, Prometheus, and Grafana, and NETSCOUT deep packet inspection is good and performs better than the others. However, because of its cost and the fact that it has no trial version, it remains relatively unknown across companies.

What do you like best about the product?

The availability of information when I need it has helped me troubleshoot network-level issues down to the packet level. I also like the dashboard views, which let me review the data in a user-friendly way when I don’t need to dig into the details at the packet level.

What do you dislike about the product?

If you don’t use the tool on a daily basis, or even very often, it can be tough to navigate and quickly find the view or information you’re looking for.

What problems is the product solving and how is that benefiting you?

The dashboards that show key troubleshooting metrics are readily available when I’m working through issues. Being able to choose the view I need, depending on how deeply I want to troubleshoot, is very helpful.

What do you like best about the product?

I really like the ease of use and the packet analysis technology of NETSCOUT Network & Application Observability. It's easier for us to review the network packets than any other tool, which is awesome for performing security investigations on anomalous traffic. The platform helps us solve network visibility problems by providing packet data for us to analyze and determine network events. We can quickly identify and stop attacks like DOS or DDoS by reviewing specific packets to see what's happening.

What do you dislike about the product?

The packet data filtering in NETSCOUT Network & Application Observability could use improvement. I think the tool is really great, but I would benefit more if there were additional filters based on ports and the packet details.

What problems is the product solving and how is that benefiting you?

I use NETSCOUT Network & Application Observability for network visibility and security investigations. It provides packet data to analyze traffic and identify network anomalies, making it easier to review packets and stop attacks such as DDoS in time.

What do you like best about the product?

Netscout has helped our organization demonstrate mean time to innocence at the network layer, while also giving us a clear way to investigate issues with the appropriate team.

What do you dislike about the product?

It’s not so much about what I don’t like; it’s more about what I’d like to see improved. I’d like a friendlier user interface for lower-level NOC teams. The NOC is often the first layer of defense when an issue arises, so making the tool easier for that team to use would be key.

What problems is the product solving and how is that benefiting you?

Netscout allows the network team to investigate any application issue that comes up, since the network team is often the first to be blamed. This tool helps the team verify the health of the infrastructure layer while also looking into backend application usage.

What do you like best about the product?

The NetScout observability suite provides visibility into a large variety of core networks, packaged into a complete service provider solution. The support team is quick to respond to incidents.

The Engineering Sales team works hard to ensure that the deployment architecture makes sense for our network. They ensure our nG1 and nSA deployments provide meaningful data, in a reliable way that allows multiple teams to use the tools every day.

What do you dislike about the product?

The NetScout solutions are used to monitor complex networks, which require complex initial configuration to make the system useful. There is significant effort required during the implementation of new probes to make the system work as intended.

There are APIs available, but they are not very well documented. I would love to see NetScout develop OpenAPI documentation for use with their tools, as this would make integration with other existing tools easier for our tools development teams.

What problems is the product solving and how is that benefiting you?

The NetScout platform serves as our first-line troubleshooting tool for both our wireless and wireline networks. Without these tools, we would have to rely on historical PCAP files from other packet collection solutions, and that still wouldn’t solve the challenge of correlating a subscriber across a service provider network.

Using NetScout’s tools helps us identify issues more quickly, which in turn leads to faster resolution and a better experience for our customers.

What do you like best about the product?

We primarily utilize netscout as a troubleshooting tool. It brings the data together in a central location making MTTR less extensive. For quickly logging in and finding root cause they've made it user friendly. We are a VaaS customer and they are helpful during problems.

What do you dislike about the product?

My biggest gripe with Netscout is the speed in which is processes the data while gathering a packet capture. The UI is straight forward and I understand the it takes time to process data. Is there a better way to index the data?

What problems is the product solving and how is that benefiting you?

The organization I work for has a large variety of applications and each has their own unique properties. It's all data thought and because Netscout is gathering all of it we have the data at our fingertips. This is beneficial when troubleshooting an issue

What do you like best about the product?

The platform is able to integrate from multiple sources, including TAPs from multiple vendors. Able to source TAP data. Partnerships and integrations.

What do you dislike about the product?

NG1 user interface is not intuitive. Our company needed constant training and ups killing to drive adoption for the product. Also there is a education curve for this level of data, which is not Netscouts fault.

What problems is the product solving and how is that benefiting you?

It solving issues that require packet level data. These are the most critical issues the company has to face and these issues have higher perceived value.

What do you like best about the product?

NETSCOUT Network & Application Observability is a great application and I found the initial installation easy.

What do you dislike about the product?

No specific issues

What problems is the product solving and how is that benefiting you?

I use NETSCOUT Network & Application Observability for first-line support such as table drops and missing traffic.

What do you like best about the product?

One of the things that I like is how each component work together to provide a clearer picture, and the visibility it gives into the different parts of the call flow.

What do you dislike about the product?

There’s a learning curve for more non-technical users. Some of the users I’ve had to onboard into the product needed more guidance than I expected, given the information currently available in the user guides.

What problems is the product solving and how is that benefiting you?

It provides us with relevant information regarding our customer experience and a good way to troubleshoot and review impacts of maintenances over time.