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Xero is easy!
What do you like best about the product?
I've always been a huge fan of Xero for it being idiot proof! We use it every day and it intergrates with our bank account Starling and our expense system Pleo. We have never needed to contact customer support for problems because it's so easy to use!
What do you dislike about the product?
I think sometimes it's hard to get the chart of accounts in the correct set up.
What problems is the product solving and how is that benefiting you?
How else am I suppose to do our company accounts!? It is cloud based and just perfect!
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USER FRIENDLY XERO
What do you like best about the product?
Xero for me is the easiest and the most user-friendly accounting software out there. It allows you to create bills, and invoices, and integrate your bank with Xero so you can directly reconcile every transaction in Xero, it can be integrated with other receipt bank software as well, this way you don't need to manually create those bills into Xero. I love how they made it so user can have the option to study and learn everything about Xero through their Learning feature. I have been using Xero every day for the past 2 years and it never let me down. Even though there are times that the system is down, you can easily check and search Xero's status online to see what's happening and what steps they are taking to fix the problem. It also allows you to create tickets when there are issues arising and you need proper support. The community also serves as customer support as most frequently asked questions have been answered. The implementation of product updates has been made easy as they make sure that customers are well-informed ahead of time and provide guides so they can manage everything as well.
What do you dislike about the product?
I do love the reports and how easily they can be understood, but I felt like it has wide room for improvement. Just like how I sometimes need a wider range of reports but what you can generate is only limited to what they have in Xero. It would be amazing if I could go to reports, for example, payroll reports, and then have the dropdown menu with all the pieces of information that were inputted or created in Xero. Furthermore, I felt like payroll can be improved as well, and having all the awards installed would really help business owners as well, as sometimes it is very difficult to keep up with all the changes going on within the ATO and state governments. But all in all, Xero is still the go-to when it comes to accounting software.
What problems is the product solving and how is that benefiting you?
Xero is solving all the manual things going on within the accounting books. It also helps to ease day-to-day transactions like creating bills and invoices, especially bank reconciliation. The reports help you check and manage expenses and sales every day.
Xero advisor for 4 years
What do you like best about the product?
Its pretty intuative, easy to use and straightforward.
The support is online based only, however the response time is quick and the answers are generally good
The support is online based only, however the response time is quick and the answers are generally good
What do you dislike about the product?
The major downside is the software issues that seem to have increased over the last 12 months as well as there being various upgrades which are more often than not, not an upgrade
What problems is the product solving and how is that benefiting you?
It offers and all in one package
Not a bad software. Good for those not up with accountancy
What do you like best about the product?
The reports and data it provides.
The automatic bank connections - though my credit card cannot at this stage.
Very easy to use and I like being able to edit things when I fine tune accounts - like dividing advertising into online and newspaper and others
The automatic bank connections - though my credit card cannot at this stage.
Very easy to use and I like being able to edit things when I fine tune accounts - like dividing advertising into online and newspaper and others
What do you dislike about the product?
I like to be able to email customers in a bulk email.
Perhaps more options for invoice, letter designs.
Sometimes the Help isn't that helpful
Perhaps more options for invoice, letter designs.
Sometimes the Help isn't that helpful
What problems is the product solving and how is that benefiting you?
It makes invoicing much easier to manage.
Also the expenses are so much easier to see where the money is going
Also the expenses are so much easier to see where the money is going
More User Friendly than any other Accounting Software
What do you like best about the product?
Xero is very user friendly compared to other accounting software especially for small business owners who feel overwhelmed with the amount of compliance. Xero makes it very easy to convert files from other accounting software and assist with the entire process. Customer support is very efficient compared with other accounting software and provide relevant and useful answers together with follow up. Integration with third party apps is seamless with additional features and updates added regularly. Access is very stable and offer different methods of accessing the program.
What do you dislike about the product?
The downside of Xero is being able to access different Xero files at the same time for example businesses that have different company files and require to be open simultaneously. It's difficult to have different web browsers open in order to access the different files. The time out of being logged in could be extended to an option of a full 12 hours throughout the day especially when reconciling accounts, it's quite annoying to have to log back in several times throughout the day.
What problems is the product solving and how is that benefiting you?
Business cash flow reporting and the dashboard assists with understanding which invoices are outstanding and which bills payable.
XERO program seems useful
What do you like best about the product?
My employer likes using Xero as it provides them with all of the functions & services they need to manage our employee database.
What do you dislike about the product?
I find the website difficult to navigate on my phone
What problems is the product solving and how is that benefiting you?
Employee payroll
Great software for Bookkeeping - getting better all the time
What do you like best about the product?
Easy to use, easy to train, regular updates
What do you dislike about the product?
Lack of SMSF Tax Return capability. Want to lodge SMSF Tax Returns with Xero so its a one-stop-shop!
What problems is the product solving and how is that benefiting you?
Bank Feeds were a great feature
Outstanding support after major hacking attack
What do you like best about the product?
The Xero team, from customer service to specialists were amazing, supportive and responsive at a time when I suffered a significant hacking attack across my whole network. They were professional, diligent and one of the few companies that responded to the seriousness of the hack immediately.
What do you dislike about the product?
As I was hacked I was advised not to answer any phone calls from numbers I didn't have an ID for, so when Xero team were trying to call me, to help me, I didn't know it was them. We found a work around, but when under huge stress this was a bit of a challenge
What problems is the product solving and how is that benefiting you?
Enabled me to get my account back up and operational and SAFE for my team and accountant.
Xero programme review
What do you like best about the product?
Easy to use especially bank reconciliation and reporting.
Great to be able to access it from mobile devices.
Great to be able to access it from mobile devices.
What do you dislike about the product?
Nothing... it's a great programme which is very user friendly
What problems is the product solving and how is that benefiting you?
Much better than the old accounting programme we had
Xero - Great for small Business
What do you like best about the product?
A very easy accounting tool to use and being able to link to multiple bank accounts means reconciling purchases is even easier to keep track of.
What do you dislike about the product?
The reporting functionality could do with improvements. A scheduled reporting tool would be really helpful that enabled teh running and downloading of regularly used reports.
What problems is the product solving and how is that benefiting you?
Simple and easy accounting tool even for beginners, It is a great tool that even a tradie can lean to submit expenses and purchases via.
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