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TigerConnect has made direct communication much easier
What do you like best about the product?
The TigerConnect platform has proven to be a reliable resource that allows two way communication with individuals and groups. We have changed our STEMI call process from pagers to using TigerConnect, due to its ease of use and ease of setting up scheduled roles. Our CMIO has been able to add roles to our STEMI call team as well as schedulers without much effort and the hospital has expanded the use tremendously since we started with this valuable tool. Recently, it has been tied to the hospitalist assignment indicator in Epic, so if someone wants to contact the patient's hospitalist, it can be done at the push of a button, rather than going through a process to look up the patient's currently assigned hospitalist.
What do you dislike about the product?
The only downside that I can think of is the fact that so many of our processes (including the various call teams within the hospital) have moved to this platform that if it goes offline for some reason, we would be severly handicapped, as there isn't an easy way to set up a back up. That hasn't been an issue thus far, but it is still hovering in the background.
What problems is the product solving and how is that benefiting you?
It has proven to be a time-saver for so many reasons. We can use it to contact the STEMI team and see responses to the "page" rather than having them call in to indicate receipt of the page. We can send EKG images to the Invasive Cardiologist quickly using TigerConnect. We can contact the patient's hospitalist with critical results without poring over the EMR to find the hospitalist who is "on" at that time. We can see who is on call in any of the specialties in the hospital. This is used by all the teams (Stroke team, Infection prevention, code blue, etc) for easy access and alerting.
It also saves time when entering call teams. I can schedule our 4 man STEMI call team for 4 weeks in less than 10 minutes.
We can also "see" and connect with people at all of the other hospitals within our hospital system, if needed.
It also saves time when entering call teams. I can schedule our 4 man STEMI call team for 4 weeks in less than 10 minutes.
We can also "see" and connect with people at all of the other hospitals within our hospital system, if needed.
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User Friendly + a Great Tool for the Team!
What do you like best about the product?
I love the app, super easy to use and find contacts! I love the ease of it - everything about it! As a busy coordinator this is an esy & quick way to communicate. I am able to download messages that need to be saved which is easy to do!
What do you dislike about the product?
I need to remember to download/save messages before the 10 day period of it deleting! Lose one messgae and you will never again forget!
What problems is the product solving and how is that benefiting you?
The ease of it has made my life easier! Managing multiple programs and dealing with numerous faculty, residents and students, this is an easy way to keep things organized!
Our experience has been great.
What do you like best about the product?
The security of the plateform and having everyone in one place.
What do you dislike about the product?
On the back end unable to change some user information i.e name change.
What problems is the product solving and how is that benefiting you?
The ablility to use full names during a text messages cuts downs on confuse who being talked about.
Using TigerConnect is so easy and user friendly so anyone could figure it out
What do you like best about the product?
Easy access and the fact that everyone can be on a secure network
What do you dislike about the product?
Nothing really. It's like texting which almost everyone knows how
What problems is the product solving and how is that benefiting you?
Insecure messaging and possible HIPPA. This benefits me in the fact that I am not violating any company policies where I could possibly loose my job
Easy, secure communication
What do you like best about the product?
TigerConnect allows for secure communication between nurses, other providers, and support staff. It is an excellent way to share information.
What do you dislike about the product?
I dislike the constant alerts if a message is not viewed immediately.
What problems is the product solving and how is that benefiting you?
Secure communication with nurses and other provider
Convenient
What do you like best about the product?
Available to download on mobile and desktop.
What do you dislike about the product?
I can not use the search options and call outs.
What problems is the product solving and how is that benefiting you?
HIPAA Compliant Messaging
I am a Nurse Practitioner and a change agent
What do you like best about the product?
Great tool for professionally collaboration in real time
What do you dislike about the product?
it is yet to catch up with ARtificial intelligence algorithms
What problems is the product solving and how is that benefiting you?
It keeps a close loop communication and it is Hippa guidelines compliance
Excellent Healthcare Community Resource
What do you like best about the product?
TigerConnect is incredibly useful in disseminating wompany wide information alerts (weather, traffic, emergencies), as well as a great tool for intercommunication with employees, allowing for patient reports, referral information, and HIPAA information without fear of violating HIPAA violations.
What do you dislike about the product?
Honestly, there have been no negative aspects to the platform. It works effortlessly, allowing for even those with limited IT knowledge to utilize. Only thing is being able to remove or change some text groups can be confusing at first.
What problems is the product solving and how is that benefiting you?
TigerConnect solves our clnical collaboration problems of having to either physically be in person or on the phone with the employee you are reporting to. By secure messaging, and read/sent receipts, it is easily able to show case conferencing and collaboration of care, meeting all of our internal and external regulatory compliance.
TigerConnect Messenger
What do you like best about the product?
This platform offers another method for our organization to send HIPAA-Compliant messages to each other.
What do you dislike about the product?
Some users would prefer to have this messaging option integrated into our EMR system to decrease the number of platforms we utilize.
What problems is the product solving and how is that benefiting you?
It allows us to send HIPAA-compliant messages to each other on our mobile devices.
Great Platform
What do you like best about the product?
Creating accounts for new users is incredibely easy.
What do you dislike about the product?
A dark mode for the app would help tremendously.
What problems is the product solving and how is that benefiting you?
Keeping up HIPAA compliant.
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