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External reviews

382 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Muralikrishna K.

My Automation Journey Companion

  • October 07, 2022
  • Review verified by G2

What do you like best about the product?
So, I have been with blue Prism and SS&C Blue Prism for over five years.I Must say this hasn't disappointed me at all any regrets that I have been with this beautiful Automation platform for so long.
This has the best development experience compared to any other tools in the market. This provides the best user support through its community which has grown tremendously over the years.
What do you dislike about the product?
One thing I would suggest is to improve the cloud version of it so that it matches the legendary desktop user experience. Also cloud-related installations are currently not available in a single bundle, which takes some to set it up.
What problems is the product solving and how is that benefiting you?
Our business requires to be run automation in a huge scale which runs for all regions EMEA,APAC, AMER. I must say by using SS&C Blue prism, the scaling was made very easy. The load management is also very efficient.


    Suzana M.

The most adopted RPA software

  • October 06, 2022
  • Review verified by G2

What do you like best about the product?
Very secure and reliable. Easy and simple to learn and use. The best RPA tool in market. Good overall view about process and object.
What do you dislike about the product?
I don't see any concern, but it's moving away from low code platform.
What problems is the product solving and how is that benefiting you?
We have over come sla, errors and headcount of the process by using Blue Prism tool. This reflects how suitable Blue Prism is for process Automation.


    Juliana S.

Pelo olhar de um iniciante

  • October 06, 2022
  • Review verified by G2

What do you like best about the product?
Para empresas, o fato de não ter cobrança das licenças por cada desenvolvedor é excelente e um ponto muito forte que deixa a Blue Prism à frente de seus concorrentes, levando em consideração que outras ferramentas do mercado cobram um absurdo por cada desenvolvedor em uma equipe.
What do you dislike about the product?
No meu ponto de vista, para um iniciante eu achei complexo a extração de elementos em uma tela comparado a outras ferramentas do mercado, esse é um ponto que se fosse melhorado e mais simplificado cativaria mais clientes e ajudaria quem está iniciando no RPA como eu.
What problems is the product solving and how is that benefiting you?
Os benefícios são tantos para quem usa a Blue Prism como ferramenta, tendo tarefas automatizadas que passávamos horas e horas fazendo, podendo assim ter muito mais velocidade no dia a dia e com isso economia do tempo na carga de trabalho, podendo empenhá-lo em outras coisas.


    Telecommunications

Blue Prism journey at Telco

  • October 06, 2022
  • Review verified by G2

What do you like best about the product?
Structured - Split between objects and process
Stable product (v6)
Good performance
Many capabilities for 'core' RPA product
On-premise installation fairly easy
What do you dislike about the product?
Steep learning curve for developers
New versions are sometimes released too soon or enterprise features aren't ready yet
Pricing
Sometimes overwhelming due to complexity
Giving priority to SaaS/Cloud products lately
What problems is the product solving and how is that benefiting you?
We're using the product to reduce human effort in repetitive processes, to increase data quality, faster go to market and raise customer experience at our company


    Megha P.

Automation Buddy - Blue Prism

  • October 01, 2022
  • Review verified by G2

What do you like best about the product?
- Blue Prism Client which provides a centralized repository and monitoring functionality.
- Blue Prism newly launched products like Hub, Interact, and Decipher which provides effortless automation for many industries like finance, insurance, banking, and inventory management system.
- Blue Prism Academy - Which help to learn and become an expert in Blue Prism
- Blue Prism Community - Helped when you were stuck somewhere in development along with that you can share your idea which newly implement in your development
What do you dislike about the product?
- Blue Prism Client and Functionalities/Technology did not update much in the last 5 years almost the same as when I started using BP (especially the developer and controller side did not update much).
- Blue Prism does not provide Cloud base Studio or Control which may help the developer/controller to handle the process or execute the process from anywhere.
- Should provide an interface to handle the control room from the mobile application.
- Many awesome and useful change ideas are mentioned on the community portal but Blue Prism did not think about that.
What problems is the product solving and how is that benefiting you?
I worked on many projects which were impossible with traditional automation like PHP, and VBA but due to low code/no code functionality, it was possible just because of Blue Prism products. I can say Blue Prism helped a lot with Main Frame and Java-related product automation.


    Malak D.

Blue Prism: Best Experience in RPA Tools

  • October 01, 2022
  • Review verified by G2

What do you like best about the product?
- Blue Prism Control Room - Best View For RPA Production Support
- Browser Automation helps to reduce manual manpower and time saving
- Blue Prism Decipher helps to extract data from various complex and structured documents.
- Blue Prism Community which is helpful while we are facing any obstacle during development and infrastructure-related issues.
- Blue Prism's 24 hours challenge and other motivation challenges which make motivate RPA developers to grab more n more detailed knowledge about Blue Prism and its awesome products.
- Blue Prism's Customer Support is always helpful and provides responses rapidly.
What do you dislike about the product?
- It should start to be more creative like AI/ML technology support.
- Required many changes in the control room(for controller perspective)
- User Interface updates - It should be more efficient for the RPA Developers.
- Limited timespan for trial version - It should be a minimum of 45 to 60 days.
- Blue Prism is not organizing in-person meet-ups which can be helped to grab more knowledge about products.
- Blue Prism Studio should be Cloud base along with Blue Prism on-premises version.
- Blue Prism should provide functionality that can auto-update digital exchange like DLL, BP Release, and so on.
- Blue Prism should provide a version control functionality like GIT and so on.
What problems is the product solving and how is that benefiting you?
Browser, Java/Oracle, Main Frame, and Citrix Automation - I have worked for one of the top data center provider companies, which has 30 K staff worldwide - I needed to work on their finance-related tasks, and my team needed to create almost 45+ bots and earlier they tried with other RPA tools but it could not work as expected and later they came to know about Blue Prism and firstly they started with 1 or 2 bots and they were pleased with the output and functionality. Moreover, Day by day they increased the number of bots in Blue Prism and it ran with flying colors.


    Upal P.

BluePrism is one of the best tool for RPA solutions.

  • October 01, 2022
  • Review verified by G2

What do you like best about the product?
(1) Can connect to multiple tools externally.
(2) Exception Handling is easy to implement and understand.
(3) Business User-friendly Interface
(4) Digitial Exchange has many assets that help in rapid developments.
What do you dislike about the product?
(1) Handling the size of Actions and stages manually.
(2) UI can be changed and can be made developer friendly.
(3) Yet more features can be included in Other Blueprism Products such as Interact and Control room.
(4) Decipher needs more features for classifying documents and Batches.
What problems is the product solving and how is that benefiting you?
(1) Interact help us to improve the scopes of attended processes.
(2) Decipher helped to convert and optimize the conventional solutions to Intelligent automation.


    Kumar N.

My review for SS&C Blue Prism for V7.1

  • October 01, 2022
  • Review verified by G2

What do you like best about the product?
1. New V7 brings many changes since we are using API and Browser automations extensively.
2. Blue prism process intelligence is deployed across COE to find out the process gaps and optimizations.
3. Decipher IDP is used for internal document processing purpose for now and it is under testing. So far looks good in terms of data extraction.
What do you dislike about the product?
1. There are still may improvements blue prism can make in the tool.
2. On ideation portal there are many quite useful ideas submited by user that blue prism needs to deliver in timely manner.
3. There can be moe frequent version upgrads.
4. Can not update tool online and also can not update digital assets directly. User has to do all this tasks manually to update the tool and to update the reusbale codes.
What problems is the product solving and how is that benefiting you?
1. Earlier we used IE to automate web application and now with Chrome we are doing that. It is saving 35 FTE down to 3 bots running 24X7 performing data entry in internal portal.
2. There is no option for dark theme causes lot of eye strain to our users. Hope blue prism would add a dark mode soon.
3. User experience can be made more better in overall tool.
4. I feel the tool and the documentation portal looks very old fashion, there is a space for UI/UX updates in BP.


    Avinash C.

Leading RPA tool in market

  • October 01, 2022
  • Review verified by G2

What do you like best about the product?
-Exntesive applciation support is one of the key thing that I liked with blue prism.
-Blue Prism's other protfolio products are useful in RPA projects.
-Used BP capture to create skeleton of process and objects.
What do you dislike about the product?
-Did not notice any major item that I disliked but tool can be made more interactive, visual changes can be made and more useful products can still be added to compete with other tools.
-Looking for native citrix automation from Blue Prism. Right now have to install citrix in VDE as well which is not favourable.
What problems is the product solving and how is that benefiting you?
-Automated banking sector processes that uses mainframe, java and Database applications.
-It seamlessly connects with legacy apps that I liked the most.
-Planning to learn Interact so that we can create forms for users to submit data and then bot can work on that data.


    Luiz Alfredo L.

Best for sale and good understanding

  • September 30, 2022
  • Review provided by G2

What do you like best about the product?
I like the way of monitoring tests, where each step can be seen clearly, I don't need to make 'breakpoints' all the time to see what happens in the development of the solution.
I also see the billing format as a differential, where the cost for 3 years is attractive.
What do you dislike about the product?
I don't like the lack of contrast in the layout, I wish it had more colors, the lack of contrast bothers me, colors help me to define the toolboxes. I also wanted to be able to have a code view option that looks less like bpmn.
What problems is the product solving and how is that benefiting you?
The fact that I don't need to have a higher education to learn this tool is excellent, since in job interviews what I am asked for is knowledge of the tool, and not just a degree, and that's what I find at blueprism university. A change of line of work is possible, if I delve deeper into the tool.