SolarWinds Service Desk
SolarWindsExternal reviews
726 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Samanage made our lives easier!
What do you like best about the product?
Combining our Knowledge Base, Ticketing and Asset Management into one please literally saves us hours per week. On top of Samanage saving us a pile of time, their support team has been fantastic when helping us with any issues we have run into. Not only have we been able to discard 3+ other services and consolidate into Samanage but we have also discovered other uses for Samanage that we were not even aware of.
What do you dislike about the product?
There is a bit of a learning curve to Samanage but in our experience once you understand how everything is setup within the environment it all begins to make sense. Their support team has been fantastic for us as well whenever we run into issues.
What problems is the product solving and how is that benefiting you?
We had been fighting with using multiple platforms to handle all of our different tasks for a very long time before discovering Samanage. After getting a demo of Samanage we realized just how much easier it would make our lives. We have been able to consolidate multiple other solutions into Samanage which has saved time and money.
Recommendations to others considering the product:
Its a great solution, make sure you understand all of the services included within Samanage before rolling it out though so you dont have to re-do portions of it later.
User Friendly Inventory Management Platform
What do you like best about the product?
The platform is user friendly and allows managers to easily track and maintain inventory for IT.
What do you dislike about the product?
Though it is intuitive there is no easy way to massively add multiple inventories.For example if you want to add 20 + of the same inventory it's difficult to add each one. There are workarounds but its not user-friendly.
What problems is the product solving and how is that benefiting you?
IT inventory system and management aspect. The benefits is it allows Managers to easily track and maintain inventory, as well as reports.
Great support of an intuitive application that so far, meets the needs of our business!
What do you like best about the product?
Vendor support has been excellent! Any questions that we may have, have been answered in a timely manner. They've gone above and beyond trying to assist us!
The application is very user friendly and is very intuitive. It allows us to be able to customize our platform to our liking and gives us control of how we are going to operate the system.
I'm very excited to have this software implemented and to work in it for our everyday needs!
The application is very user friendly and is very intuitive. It allows us to be able to customize our platform to our liking and gives us control of how we are going to operate the system.
I'm very excited to have this software implemented and to work in it for our everyday needs!
What do you dislike about the product?
Inability to email all members of a group. If a ticket is put into a groups name, they do not receive notification that it has been moved to their group.
What problems is the product solving and how is that benefiting you?
A new incident ticketing system was needed and Samanage is fulfilling that need. The added benefits include asset management which will help to streamline processes!
Great Help desk Tool
What do you like best about the product?
Easy to manage and view incidents, the self service portal is excellent for users to submit requests were additional information is required
Scheduling of incidents is another great feature for recurring tasks
Scheduling of incidents is another great feature for recurring tasks
What do you dislike about the product?
Inability to send comments to additional recipients as Cc or BCc
What problems is the product solving and how is that benefiting you?
Samanage provides our company with a cloud hosted ITSM tool to more efficiently support our business.
Great tool for any IT Team
What do you like best about the product?
Being able to integrate Samanage with the management services we use has been a great add on. The function to keep track of employees equipment and software, at the same time seeing employees tickets on the same platform has really impressed me. Having everything in one place has been probably the best thing about using Samanage. The ability to see which machines doesn't have what installed has been a big help, allowing our IT team to stay on track with updates. Not only that, the integration with Teamviewer on tickets is really impressive, being able to remotely connect to users straight from the ticket.
What do you dislike about the product?
I don't really like the email integration between Samanage and Outlook. To many individuals emails regarding comments, updates, changes, etc. Another issue I have was that you have to resolve the ticket first before closing it. Also the dashboard is an issue I have. Everything seems so congested. Even when the samange page is fullscreen, it doesn't spread the dashboard across the screen, leaving half the webpage with a blank white space. Other than that, I don't have much issues with Samanage as of yet.
What problems is the product solving and how is that benefiting you?
We're using Samanage to see the problems that end users are facing daily at FriedmanLLP, such as software issues, hardware issues, and acccount accessibility. Samanage allows us to filter out which problems keep occuring which is helpful for us when we can find the solution to a problem that seems to constantly show up.
Samanage - Changing the way we work in a positive direction
What do you like best about the product?
The instant communication with our field community has been a major step in the right direction for our organization. The ticketing system gives our user community much more control of their tickets. The reporting is awesome and well received by our leadership team.
What do you dislike about the product?
There is not much to dislike about this system. Just a couple of minor issues such as the sorting not staying when you refresh, but other than that nothing I can openly complain about.
What problems is the product solving and how is that benefiting you?
An efficient way to get tickets processed and work within SLA guidelines. We are able to communicate with our user base better. The ability to access the platform without VPN is a major plus.
Samanage is a great product and very easy to work with.
What do you like best about the product?
Samanage is a great product and very easy to work with. It has been added value to my organisation and structure the way how the incidents are logged
What do you dislike about the product?
Maybe a more agile process adding new functionalities and informing the current users about what's new and how to use it.
What problems is the product solving and how is that benefiting you?
Help Desk Management is easier at the moment and as well, I'm now able to provide the Board with easy and accurate KPIs regarding to the type of issues, frequency and areas with higher incidents.
Great Support Tool
What do you like best about the product?
I like how user friendly Samanage is for me and my team, very easy for us to use as a Saas solution
What do you dislike about the product?
Knowledge base criteria needs to be very specific for our end users to utilize it.
What problems is the product solving and how is that benefiting you?
Inventory control and ticketing system
Very user friendly
What do you like best about the product?
The variety of filters that can be created.
What do you dislike about the product?
I'm really new to the product and still accessing it at this time
What problems is the product solving and how is that benefiting you?
Knowledge based articles and incidents.
Samanage has helped turn our inventory management into a breeze
What do you like best about the product?
Inventory management and REST API are my current favorite features. Being able to interface with Samanage using custom tools when needed is refreshing. The amount of data pulled in by the inventory management tools in Samanage is extremely helpful in day to day troubleshooting.
What do you dislike about the product?
I would like to be see the API continue to improve. There are a few small things I would like to be able to see as features... For example it's possible to attach a file to an incident with the API, but not download an attached file using the API.
What problems is the product solving and how is that benefiting you?
We're using Samanage for our Incident generation, inventory tracking and management, and change management. In the future, we hope to bring in many other teams in the company.
showing 141 - 150