SolarWinds Service Desk
SolarWindsExternal reviews
726 reviews
from
and
External reviews are not included in the AWS star rating for the product.
3+ Years of SWSD
What do you like best about the product?
The design, GUI, layout, and interaction for non-tech users.
What do you dislike about the product?
Dynamic forms, dynamic processes, CMDB,email dropboxes for tickets could use some work as well.
What problems is the product solving and how is that benefiting you?
Generak incident ticketing, a requirement for any IT dept
Good product if you take the time to set it up right.
What do you like best about the product?
Upside is you have a place for a "paper trail".
What do you dislike about the product?
The SLA breach logic - if a ticket is close to breaching and then gets assigned to another technician, the "new" technician gets dinged for the SLA.
What problems is the product solving and how is that benefiting you?
Ticketing
Solarwinds Help Desk Review
What do you like best about the product?
I am part of an electric coop that has around 100 employees, and this service desk feature is the best fit for our company. It provides our end users with a simplistic way of entering help desk tickets, and it helps us manage our assets efficiently on the admin side. I would highly recommend this option for a small company.
What do you dislike about the product?
There is no third-party integration from what I've seen. Customer support is lacking somewhat; when I've had questions, I get sent knowledge bases instead of being able to talk to an actual person.
What problems is the product solving and how is that benefiting you?
We are able to track all of our assets, so we know where every piece of equipment is in our two branches. We can also see which tickets have higher priority and work on the most important issues first.
best serives desk
What do you like best about the product?
Ease of use for users and admins and Easy to integrate with domain control The presence of chat to communicate between the user and the admins
What do you dislike about the product?
I did not like the Asset System very much. I think it needs a lot of development
What problems is the product solving and how is that benefiting you?
Analyzing problems and identifying previous problems with the user. Communication between the user and it admin. Collecting assets for the company
service desk
What do you like best about the product?
It includes everything, but the things I liked most are:
- Asset System is easy and simple
- Chat
- The report
- The possibility of doing it from the mobile application
- Procurement Tools
- Asset System is easy and simple
- Chat
- The report
- The possibility of doing it from the mobile application
- Procurement Tools
What do you dislike about the product?
I wanted it to be integrated with DameWare Remote Support. It will make everything easier for your help desk and technical support.
What problems is the product solving and how is that benefiting you?
Firstly, it helps me communicate with the customer smoothly and strongly. It helps me analyze problems through reports and helps me with inventory by collecting all the company's assets. He helps me with purchases and monitors my warehouse.
Reliable and Easy to use Service Desk Tool
What do you like best about the product?
Solarwinds Help Desk tool is easy to use and has a simple interface.
Tool has the features for Knowledge based documetation for common issues.
Multiple options for ticketing and assets managements
Tool has the features for Knowledge based documetation for common issues.
Multiple options for ticketing and assets managements
What do you dislike about the product?
Price point is higher compared to few other available ticketing tool.
Dashboard needs a revamp.
Dashboard needs a revamp.
What problems is the product solving and how is that benefiting you?
Solarwinds Help Desk is a efficient ticketing and assets management tool for mid size and large business.
Solarwind service desk is very powerful IT service management tool. Amazing
What do you like best about the product?
Solarwind service desk is a powerful ticketing tool to help organization to automate and streamline their IT service management. Some of the best features of Solarwind are service catalogue, self service portal, knowledge base documentation for common issues. It can be integrated with NPM and many more server monitoring applications and tools .
What do you dislike about the product?
As it is a cloud based solution there may be a risk of security breach. And it is quite complicated. Otherwise it is very powerful tool for large organisations.
What problems is the product solving and how is that benefiting you?
Solarwinds is very much powerful tool. You can integrate many Solarwinds applications and third party applications with it like NPM, Orion, Ocean and many more.
Simple and configurable incident management
What do you like best about the product?
The configuration is very simple and powerful. You can register your categories and types of incidents, configure the way in which users can enter the incidents (email, web form, opened by the technicians themselves), define the status of the incidents, integrate everything with your email server and with your active directory.
What do you dislike about the product?
I miss that it is not officially translated into Spanish. Fortunately I found a translation on the Solarwinds forums.
What problems is the product solving and how is that benefiting you?
Prevent support requests from coming to us via e-mail, telephone or hallway conversations. It allows us to have a single point of entry for incidents and support requests. It also allows us to generate reports of time spent per project, per department or per technician.
help for your business
What do you like best about the product?
A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value
What do you dislike about the product?
for user guide documents so hard to get it
What problems is the product solving and how is that benefiting you?
ya SolarWinds Service Desk benefit me
Its good tool
What do you like best about the product?
Monitoring and detailed report extraction.
What do you dislike about the product?
Nothing specific, but still try the console better view.
What problems is the product solving and how is that benefiting you?
BAU show runs mostly on Solarwinds
showing 21 - 30