SolarWinds Service Desk
SolarWindsExternal reviews
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SolarWinds Service Desk - My Take
What do you like best about the product?
I like it for managing our service tickets. For our team of three, it is a great way to track, update, and assign priority to issues.
What do you dislike about the product?
I wish we could tailor it a little bit more to our exact needs. it seems like more of a "here it is" type of product.
What problems is the product solving and how is that benefiting you?
We use it for issue management. We can see each other's tickets and help out if necessary. It is also good to use for problem history. We can't document everything we do, so sometimes we use it to problem solve.
A user of Solar Winds Samanage Service Desk
What do you like best about the product?
Ease of use and visibility. When setup to service your clients, it's a very easy to use ticketing system. Setup in almost a spreadsheet like view, tickets are easy to work with.
What do you dislike about the product?
Some of the reporting needs to be easier.
What problems is the product solving and how is that benefiting you?
Ticket tracking as well as areas of more need. Being able to build reports designed to automate operations and solve problems globally.
Recommendations to others considering the product:
Great product for incident management. Easy to use and lots of reporting options including bar graph and pie charts.
Easy to use Service Desk for IT Teams
What do you like best about the product?
Plenty of information available at my fingertips.
What do you dislike about the product?
There can be inaccuracies due to the agent reporting old software
What problems is the product solving and how is that benefiting you?
Proper incident management. Benefits being better asset management.
The Best so far.
What do you like best about the product?
Real-time, User Friendly. The social media vibe using the comment section and notification for communication makes it a lot easier to communicate and document the case.
What do you dislike about the product?
Auto Refresh, it will help a lot. we are using 3rd party for the autorefresh. Yes, there's a notification that there's a new ticket but we still have to refresh in order to see it.
What problems is the product solving and how is that benefiting you?
We are resolving pretty much everything, from HR to Legal and especially IT. A centralized solution provides us faster and more liquid collaboration and resolution for every issue the company needs.
Recommendations to others considering the product:
Explore, There's a lot of features the system has to offer. No downtime so far and the support is fast and reliable.
SolarWinds Service Desk Initial Review
What do you like best about the product?
Easy to use interface. Quickly presents relevant information in a customizable fashion.
What do you dislike about the product?
The menu system, going between the "setup" menu for global settings and other areas of the servicedesk are a bit confusing to me.
What problems is the product solving and how is that benefiting you?
A standardized change management system is something we never had in the company. We are communicating better and accomplishing more in less time.
Practically Perfect in Every Way
What do you like best about the product?
It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do.
What do you dislike about the product?
I haven't really found anything I dislike. Our previous solution was that bad.
What problems is the product solving and how is that benefiting you?
Faster resolving of issues. Better resolutions and tracking of issues.
Recommendations to others considering the product:
It is worth the look. If you try it I think you will like it. My advice you are going to want to use it.
SolarWinds Service Desk unified and cloud based solution
What do you like best about the product?
How easy and manageable it is, and the integrity it allows with various applications for better automation
What do you dislike about the product?
Certain failures with the updates, improve some things but damage others
What problems is the product solving and how is that benefiting you?
No problem, it has simplified the flow of requirements with the creation of tickets, in addition to being very friendly
SolarWinds Service Desk is the powerful IT management solution
What do you like best about the product?
This is the best tool I came so far, that has an ability to provide transparent help desk services to the customers that focus on the end user. I did not face any issue in its installation and their customers support is very cooperative too. It has empowered me to answer the individual questions and also I can better handle the tickets, which has organized the daily queries for me. It is really working well for the alignment of my business process through its integrated support.
What do you dislike about the product?
I have been using this tool for 2 years, the interface is not so appealing in terms of visualization, and it takes time to search the tasks, which is very inconvenient. Moreover it is working fine and providing excellent services.
What problems is the product solving and how is that benefiting you?
For me it is very useful tool. Through its trouble shoot managing features it is no more difficult for me to lose the tickets of course by solving the issues, so that problem management and the configuration changes would not be a headache. It is multi-functional tool with highly developed features. It is playing a vital role in our organization.
Recommendations to others considering the product:
Companies which are looking for an efficient IT management tool, I would say it is the best tool which comes with most effective consequences. It will help you for the consistent process flow and the vendor management also.
Advanced IT asset Management tool
What do you like best about the product?
This tool has helped me a lot in managing the technical issues that were related to my IT system in the organization. Through this software it is very easy for me to tackle and manage the unwanted incidents that could be a hurdle in the supply of continuous services to my customers. Through one channel now I can handle the working of the numerous desktops and through its features of employee service management, it has opened new ways for me to handle employs queries so that, they can work with consistency.
What do you dislike about the product?
It lacks much integration which could be helpful in sharing the cloud base data files. In addition the pricing policy is very much high due to which it is not widely available.
What problems is the product solving and how is that benefiting you?
Through this software I am capable of providing the knowledge based services to my employees so that they can have the detail idea about how to many the basic issues. The most important think I like about this tool is that it has enabled me to teach my team members how to manage the things their won, by providing the tutorials and step by step guidance.
Recommendations to others considering the product:
It is highly recommended for the large business set ups and those which are dealing with customers services, it will help you to collaborate you team and within a loop you can better tackle the everyday problems.
SolarWinds Supporter
What do you like best about the product?
Ability to add comments, track tickets, and communicate with user directly in the app.
What do you dislike about the product?
Options limited to what is configured, and as a supporter, I am unable to add any myself.
What problems is the product solving and how is that benefiting you?
User help desk requests, common solution database
Recommendations to others considering the product:
Make sure it is adequately and correctly patched
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