Sprout Social
Sprout SocialExternal reviews
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Brings All Our Campus Partners Together for Better Reporting and Awareness
What do you like best about the product?
As a university, it’s very important for us to have all of our campus partners in one place so we can build better systems for reporting, publishing, and overall awareness.
What do you dislike about the product?
It has a few limitations, like not being able to publish 20 photos on IG or reshare LinkedIn posts within the app, but otherwise its functionality is very good.
What problems is the product solving and how is that benefiting you?
Providing reporting around campaign work for our projects is important to our leadership. It also matters that I can report not only on the channels I own, but also include our campus partners.
Great Posting Tool with Some Limitations
What do you like best about the product?
I appreciate the way the calendar works and the features like adding ALT text and updating posts. It also helps to have access to the impressions and the amount of interactions each post brings in. Sprout Social streamlines posting and scheduling for multiple pages at the same time.
What do you dislike about the product?
I wish that we could update pictures in posts. We've had times where we've noticed typos in posts after they've been put up, but we can't just switch the photo out, we have to completely delete the post and start over. It took a little longer than I expected it would take and took me some time to learn the product itself, more time than I would have liked (and there's still so much that I don't know).
What problems is the product solving and how is that benefiting you?
Sprout Social streamlines posting and scheduling across multiple pages, provides metrics like impressions and interactions, and allows adding ALT text to posts.
Easy Content Scheduling That Just Works
What do you like best about the product?
i love how easy it is to schedule content
What do you dislike about the product?
it's kind of hard to find out new features on your own
What problems is the product solving and how is that benefiting you?
scheduling content in an easy manner through corporate and field teams
Easy, Reliable Social Posting with Sprout Social
What do you like best about the product?
Sprout is easy to use, reliable, and versatile. We use it to post to Instagram and Facebook. The few times that the post has failed, Sprout notified me immediately and I was able to resolve without missing a beat.
What do you dislike about the product?
I struggle to get tags to work through pre-scheduled posts on Sprout Social. Ie if I want to tag another organization, or a list of sponsors, on a Facebook post.
What problems is the product solving and how is that benefiting you?
My favorite thing is that I can see our entire social media activity, across platforms, on a calendar. I am very visual so it is helps me more to see our posts versus a list.
Effortless Social Media Management with Minor Reporting Flaws
What do you like best about the product?
I find it easy to schedule posts across multiple social media channels and manage multiple clients with Sprout Social. I really like being able to schedule everything in one place. Plus, the image cropping feature for Instagram posts is great. The initial setup after switching from Hootsuite was very easy too.
What do you dislike about the product?
The biggest downside for me is that the reporting could be more robust. It’s easy to use and covers the essentials, but I’ve found it somewhat limited when I need more detailed insights, custom breakdowns, or reporting tailored to specific client needs.
What problems is the product solving and how is that benefiting you?
Sprout Social helps simplify social media management by making it easy to schedule posts across multiple social media channels and manage content for multiple clients in one place. Having everything centralized saves time, reduces the back-and-forth of switching between platforms, and makes the overall workflow much more efficient. I also appreciate features like the Instagram image cropping tool, which makes it easier to prepare posts correctly without needing extra steps or outside tools. Overall, it helps streamline day-to-day social media management and keeps client work more organized.
Great Cross-Platform Scheduling, Missing Key Networks Like Twitch and Tumblr
What do you like best about the product?
Upsides are being able to schedule and tailor the same post to various networks at the same time - I can create, for example, a Facebook, Bsky, and IG post with content and copy tailored to each platform all from the same interface.
What do you dislike about the product?
Some priority platforms we use regularly are notably missing from Sprout, including Twitch and Tumblr.
What problems is the product solving and how is that benefiting you?
Helps us schedule content in advance, look back on past content, and derive insights and analytics about our audience and engagement.
User-Friendly with Room for Improvement
What do you like best about the product?
I like that Sprout Social is extremely user-friendly and that its interface allows me to do my job more efficiently. The ability to post on all platforms at once is incredibly convenient, and the streamlined reporting features are also a big plus. The setup was pretty easy, which I appreciate.
What do you dislike about the product?
I don't think the social listening is as great as it was sold to me as. Specifically, it's not user friendly, and the alerts are not accurate.
What problems is the product solving and how is that benefiting you?
Sprout Social lets me post on all platforms at once and provides streamlined reporting. Its user-friendly interface makes my job more efficient.
All-in-One Social Media Management
What do you like best about the product?
Sprout allows me to plan, manage, track, and analyze my company's social media content all in one place, which is super helpful as a small team. The platform is very user friendly, and the customer support team is quick and helpful. I also love that the Listening tool allows me to track our brand mentions and online footprint.
What do you dislike about the product?
I sometimes have trouble getting the Listening tool properly set. Our company name is a common word, so it can be difficult to filter out the noisy messages and focus on the relevant ones.
What problems is the product solving and how is that benefiting you?
Sprout Social solves my social media management problems by letting me plan, track, and analyze my company's posts. I also like the smart inbox for mentions and inbound messages — this ensures I don't miss any important notifications.
Intuitive All-in-One Platform That Saves Time with Smart Reports and AI Alt-Text
What do you like best about the product?
Everything I need is in one place. I can pull reports, post, and pulse check everything happening in my space. The UI is intuitive, and it's easy to find what I need or show others how to use the program. Using the platform saves me significant time since all of my platforms are integrated into once place. This helps me do more to increase our efforts. I love the AI generated Alt-text, it saves so much time.
What do you dislike about the product?
I dislike that I cannot tag collaborators on LinkedIn posts, even if I follow them. Additionally, I can't always tag people on Instagram without the post failing to post. I am also unable to tag our location inside Sprout. The option is available, but the regular list of locations doesn't sync between the platform and Sprout. To do this, I have to go in manually and add the location after posting.
With the updates to accessibility requirements in higher education, it would be helpful to add captions to videos directly in Sprout when I schedule content, rather than pulling the video into the platform, adding captions, downloading, and uploading it to Sprout from there. I wish adding specific metrics to a spreadsheet were widely available without a paywall. I can easily access the metrics I look at weekly or monthly, but I wish I didn't have to manually add them to my regular analytics spreadsheet.
With the updates to accessibility requirements in higher education, it would be helpful to add captions to videos directly in Sprout when I schedule content, rather than pulling the video into the platform, adding captions, downloading, and uploading it to Sprout from there. I wish adding specific metrics to a spreadsheet were widely available without a paywall. I can easily access the metrics I look at weekly or monthly, but I wish I didn't have to manually add them to my regular analytics spreadsheet.
What problems is the product solving and how is that benefiting you?
I like the addition of AI to caption writing and alt - text. This saves me significant time. I can tell Sprout listens to feedback and is actively making changes to the system based on user feedback.
Intuitive UI and Team-Friendly Scheduling That Delivers Great Value
What do you like best about the product?
The user interface, bulk scheduling, and approval processes. The platform allows me to build and publish content with my entire team. The price matches the amount of things I can do with Sprout.
What do you dislike about the product?
Sometimes the platform does not keep up with current social media features, such as adding sounds or adding up to 20 pieces of media on an Instagram post. Further, scheduling Reels through the platform reduces the quality of the media.
What problems is the product solving and how is that benefiting you?
Tracking conversations and social listening. This has benefited our entire team by keeping track of conversation trends and other topics our audience prioritizes.
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