Sprout Social
Sprout SocialExternal reviews
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Effortless Multi-Platform Posting and Clear, Summarizable Reports
What do you like best about the product?
Ease of posting across platforms and able to log in fast and see reporting. Easy-to-read reports that I can summarize for my supervisors.
What do you dislike about the product?
I don't love their calendar format. I want to be able to see the entire post on Sprout, not just a preview of what I posted., to make sure what I posted is correct and to the best of my ability.
What problems is the product solving and how is that benefiting you?
I like the integrations that Sprout has with different platforms outside of social media platforms. Our company uses Trustpilot, and that integration has saved me so much time because I can interact with and respond to reviews from Sprout.
Supercharges Productivity, But Metrics Clarity Could Improve
What do you like best about the product?
The most productive, streamlined tool on the market. It shaves hours off my work day and reporting tasks. It was easy to implement across out team.
What do you dislike about the product?
Some metrics are hard to understand, especially if you're looking to differentiate between lifetime and monthly metrics.
What problems is the product solving and how is that benefiting you?
Sprout has transformed how we handle reporting, scheduling, and organization. I save two to three hours each month just on reporting, and I use Sprout daily to work with clients and respond to our ad comments. It has become an indispensable part of our business, helping me work efficiently as a team of one.
Customizable Metrics and Easy Integrations, But Reports Can Be Finicky
What do you like best about the product?
I appreciate how the platform allows us to bring in the specific metrics that are valuable to our organization and that we regularly report on. I also like that it offers the capability to integrate various accounts, which makes managing our data much more convenient.
What do you dislike about the product?
The reports you pull can occasionally be a bit finicky, and they also expire in your inbox after a certain amount of time.
What problems is the product solving and how is that benefiting you?
Ability to do all reporting in one and not have to reply on day of metrics on platforms
Customizable Reports, Seamless Integrations, and Outstanding Support with Sprout Social
What do you like best about the product?
The ability to create reports which are bespoke, and can easily be shared with different stakeholders across the business to showcase ROI. You can easily add in which metrics they do and don't want to see, as well as explanatory notes.
I also love the AI review the conversations you have, it easily reviews what you've previously been speaking about, summarises it so that you don't have to read back through the whole conversation.
We also integrate different apps into Sprout social and it's really easy to do, we've added in Bynder as well as bitly, it's really easy to use and it's nice not having to do in and out of different apps.
Our case handles, Daniel is always ready to help and the customer support button is easily accessible and is always available to help.
We use Sprout every day, and the whole business knows of its benefits and it's been easily implemented into the business. It's the best social media scheduling tool i've used so far, and I've used many!
I also love the AI review the conversations you have, it easily reviews what you've previously been speaking about, summarises it so that you don't have to read back through the whole conversation.
We also integrate different apps into Sprout social and it's really easy to do, we've added in Bynder as well as bitly, it's really easy to use and it's nice not having to do in and out of different apps.
Our case handles, Daniel is always ready to help and the customer support button is easily accessible and is always available to help.
We use Sprout every day, and the whole business knows of its benefits and it's been easily implemented into the business. It's the best social media scheduling tool i've used so far, and I've used many!
What do you dislike about the product?
i wish that we had the opportunity to leave a first comment on other platforms as well as instagram.
What problems is the product solving and how is that benefiting you?
We needed a platform that worked seamlessly, offered us an easy fast way to schedule content, reply to messages, categorise them and report on everything in an easy bespoke way that can be shared with different stakeholders to increase efficiency and help prove ROI.
Sprout is the way to go for all things social!
What do you like best about the product?
What is most helpful about Sprout is that they have the best support team! They are readily available for any questions or assistance that is/has been needed. I love that they make social automations so easy when it comes to needing to post to multiple platforms, the process is seamless!
What do you dislike about the product?
I have not come across any downsides or dislikes yet, nor do I foresee to. We did thorough research and meetings with the Sprout team before joining and I feel we made the right choice!
What problems is the product solving and how is that benefiting you?
Sprout is essentially saving us loads of time but us being able to throw our content in and doing the rest of the work for us. I love that it is able to track our most active time(s) on multiple social platforms and post during those times. I feel like we have one less thing to worry about.
All-in-One SMM Platform with Great Custom Reports for the Marketer With a 100 hats
What do you like best about the product?
The custom reports, and ease of managing multiple platforms for multiple brands - all in one SMM platform.
What do you dislike about the product?
the 1-3 day delay in data gathering for reports
What problems is the product solving and how is that benefiting you?
Sprout Social is solving multiple problems for me as a marketer.
- It offers the ability to publish a social media message on multiple major platforms, even some niche platforms, within minutes. It also offers image editing right in the composer so I've eliminated minutes shifting between photoshop or illustrator.
-It offers a fantastic set of social media reporting tools for major platforms, which also saves me hours of data gathering from multiple sources for a performance report.
-It brings in messages our social profiles receive directly into the Sprout platform so we can review all in one place
-It saves many hours in a week when it is only one marketer with multiple brands and over 100 messages per week.
-and it constantly evolves to make our jobs as SMM better and our workflow more efficient.
-confidence in the platforms login security features
- It offers the ability to publish a social media message on multiple major platforms, even some niche platforms, within minutes. It also offers image editing right in the composer so I've eliminated minutes shifting between photoshop or illustrator.
-It offers a fantastic set of social media reporting tools for major platforms, which also saves me hours of data gathering from multiple sources for a performance report.
-It brings in messages our social profiles receive directly into the Sprout platform so we can review all in one place
-It saves many hours in a week when it is only one marketer with multiple brands and over 100 messages per week.
-and it constantly evolves to make our jobs as SMM better and our workflow more efficient.
-confidence in the platforms login security features
All-in-One Convenience
What do you like best about the product?
I like how everything lives in the same space. I can see reports, schedule posts and track inbox messages without needing seperate tools.
What do you dislike about the product?
The price can be high and I have to advocate for it to leadership quite often
What problems is the product solving and how is that benefiting you?
Multi platform posting, streamlined, easy to read analytics for clients
Excellent Calendar, But Overwhelming Feature Set and Limited LinkedIn Integration
What do you like best about the product?
Calendar feature -- great for planning, visualizing, scheduling.
What do you dislike about the product?
Feels congested -- we only end up using a fraction of the features because Sprout offers SO much and it feels noisy. Would be great if it had more LinkedIn integrations, eg ability to do a competitive analysis.
What problems is the product solving and how is that benefiting you?
Easy to visualize calendar and auto-post vs manually post in the native platform.
Feature-Rich Platform That Listens to User Feedback
What do you like best about the product?
An abundance of features & continuous development of features per user feedback. A true all rounder tool for large social media teams or SMMs managing lots of channels.
As a Premium user, customer support & client success are always available, very quick to reply and dig out any answers or resources that might not be readily available.
The interface is quite intuitive, despite a few features that can still be tweaked.
As a Premium user, customer support & client success are always available, very quick to reply and dig out any answers or resources that might not be readily available.
The interface is quite intuitive, despite a few features that can still be tweaked.
What do you dislike about the product?
The price might be out of range for a lot of companies
What problems is the product solving and how is that benefiting you?
Without a social media management tool, the amount of content would be extremely difficult to schedule, organize, share within the team and filter for reporting. Sprout also makes approvals quite easy (even multi-step approvals). It's not perfect but it still simplifies the process a great deal.
Effortless Post Scheduling, But Reddit Monitoring Needs Work
What do you like best about the product?
I find that scheduling posts is easy and listening to social comments.
What do you dislike about the product?
Monitoring reddit has been a big tricky.
What problems is the product solving and how is that benefiting you?
There weren't exactly problems, but scheduling and posting makes it easy.
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