Sprout Social
Sprout SocialExternal reviews
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Excellent Reporting & Scheduling, But Review Updates Lag
What do you like best about the product?
Provided great reporting and made it easy to schedule posts
What do you dislike about the product?
Google reviews wouldn't populate immediately.
What problems is the product solving and how is that benefiting you?
It's allowing us to get insights on our social media demographics, which allows us to tailor our posts based on the reporting.
Great Real-Time Notifications, But App Can Be Clunky
What do you like best about the product?
I really like the mobile app. I like how i can can get real time notifications but also have the option to silence notifications.
What do you dislike about the product?
The mobile app can sometimes be a little clunky.
What problems is the product solving and how is that benefiting you?
It was too hard to manage all my accounts at once. Subscribing to sprout has made me more efficient and allowed us to charge our clients more.
All-in-One Platform with Fast Support, But Notification Timing Needs Improvement
What do you like best about the product?
All included within one platform. All features are handled in-house. The support teams are very quick to respond and resolve issues
What do you dislike about the product?
Lack of some platforms within the service. Notifications about heavier volume in interactions is not based on time of increase but rather sent out within the next few hours
What problems is the product solving and how is that benefiting you?
We have a lot of noise in our interactions and automation and filtering reduces a lot of it. The analytics also let us see in real time how our communities across platforms view and interact with us
Sprout Social feedback
What do you like best about the product?
The ease of managing multiple social media channels and platforms in one place, and the ability to assign tasks to other teams.
What do you dislike about the product?
The main reason we signed up for Sprout Social was the ability to assign tasks via the mobile app. That function has been removed for some reason, and that has negatively impacted our ability to manage our social media workflows.
What problems is the product solving and how is that benefiting you?
We have a lot of messages for different areas of our business, and the ability to assign them and have subject matter experts in each area respond directly is a massive benefit for us.
Great tool; potential to be undefeated tool for a SM Manager if some updates are made
What do you like best about the product?
The tools are better suited to my uses than any other platform I've used.
What do you dislike about the product?
It takes too long for updates that are available on the native social apps to be integrated in the tools on Sprout Social. EX: Instagram has been allowing 20 images in carousel posts for more than a year, however, sprout still limits users to 10. I'm forced to go off of sprout to create posts in instagram when I (often) need to post more than 10 images. Additionally, instagram and tiktok get better engagement rates/impression rates on still image posts when music is included, but that's not even an option on sprout. We have our own licensed music we can include, just give us the option of posting it?
What problems is the product solving and how is that benefiting you?
Compiling the metrics across multiple platforms into one report is key. The ease to download the reports and email them/save them is fantastic too. Scheduling tools are great, I just wish I could save drafts of posts on multiple platforms without having to go out and fill all the info in before saving. It's a draft, just save it as it is right now in the list? It's going to lock up my screen if I have to come back with more info.
Fantastic Content Calendar, But Mobile App Needs Improvement
What do you like best about the product?
I love the content calendar and publishing abilities! I am a very visual person, so that helps a ton.
What do you dislike about the product?
I don't LOVE the mobile app. I think it could be a bit more user friendly.
What problems is the product solving and how is that benefiting you?
Keeping an eye on our social mentions! It can be tricky to be everywhere all at once, but I think Sprout helps me keep an eye on several things at once.
Great Multi-Platform Posting, But Draft Editing Needs Improvement
What do you like best about the product?
Being able to work on post for multiple platforms all at once, editing unique features for some platforms from the same page.
What do you dislike about the product?
That once you save a post as a draft you no longer have the ability to edit it for all platforms all at once. Making it impossible to plan in advance.
What problems is the product solving and how is that benefiting you?
Understanding how our socials are performing, how it compares to our competitors and what our customers are saying.
Easy Scheduling and Great Layout, But Pricey and Occasionally Glitchy
What do you like best about the product?
The layout, its easy to navigate, gives me everything I need to schedule content quickly and easily
What do you dislike about the product?
It's expensive and can be a bit glitchy but I've learned to navigate the main ones
What problems is the product solving and how is that benefiting you?
Putting everything I need in one place, rather than bouncing about. As well as giving all my reporting under one roof
Social Media Made Smarter, and a Lot More Manageable
What do you like best about the product?
I love how intuitive the platform feels, it makes social management genuinely enjoyable instead of chaotic. The analytics and reporting tools are especially strong, helping connect creative content to clear performance insights. It’s also great how easy it is to collaborate across teams and manage multiple brands in one place.
What do you dislike about the product?
Occasionally, it can feel a bit rigid when customizing reports or visual layouts. I’d love more creative flexibility in how analytics are presented, and sometimes the scheduling calendar can lag slightly when handling a high volume of posts. Minor things, but worth noting.
What problems is the product solving and how is that benefiting you?
Sprout Social helps simplify the chaos of managing multiple social channels by bringing everything together in one easy-to-use platform. It saves time, keeps content organized, and gives a clear view of what is performing well. It also makes collaboration smoother and helps maintain consistency across campaigns.
Top Reporting & Ease of Use, Worth the Price
What do you like best about the product?
I have been using Sprout Social for about five years now, primarily for my full-time job at a school, and initially discovered it while doing contract social media work. I appreciate the excellent reporting features that it offers, which were a significant factor in my decision to use the platform at my workplace. Moreover, Sprout Social makes content scheduling incredibly convenient. Compared to previous programs I used, I found the reporting in Sprout Social to be much superior and the software overall easier to use. Setting up Sprout Social was a straightforward process, contributing further to its ease of use. It solves problems for me by providing excellent reporting capabilities and simplifying the process of pushing out content directly from my computer across multiple platforms, such as Facebook, Instagram, LinkedIn, and Twitter. The easy-to-digest and well-organized data, which can be used for benchmarking, highlights the platform's strength in managing social media efficiently. Additionally, the promise of good customer service and the ease of use are compelling reasons that would encourage me to repurchase Sprout Social. Overall, it's a platform I highly recommend with a score of 10 out of 10.
What do you dislike about the product?
I find the price point potentially high, and making it a bit cheaper would be preferable.
What problems is the product solving and how is that benefiting you?
I find Sprout Social provides excellent reporting, simplifies scheduling, and eases content distribution across multiple platforms, enhancing my workflow and efficiency.
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