Sprout Social
Sprout SocialExternal reviews
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Easy to Use and Teach, Love It!
What do you like best about the product?
I love how easy it is to learn, teach, and use! It feels like I have everything I need at my fingertips at all times. Love it!
What do you dislike about the product?
What I would improve upon would be reporting for stories. It would be great to directly see how many viewers the story had etc. Also, being able to schedule stories with links in advance would be stunning!
What problems is the product solving and how is that benefiting you?
This tool offers everything I need to enhance my social reporting and organize my posts more effectively. What I especially appreciate is the ability to analyze how my posts are performing across all platforms simultaneously. Additionally, having access to our competitors' data at the same time is a major advantage. It's a huge win for me!
Smart Inboxes Boost Efficiency, Worth the Price
What do you like best about the product?
Smart inboxes allows our team to quickly respond to messages across all our clients
What do you dislike about the product?
It's a bit pricey, but we still love it!
What problems is the product solving and how is that benefiting you?
Easily posting across platforms. Love the feature that allows you to post per network and suggested times.
Outstanding Reporting Tools, But Channel Posting Needs Improvement
What do you like best about the product?
Their reporting tools are top of the line.
What do you dislike about the product?
I wish I could refine channel posting easier.
What problems is the product solving and how is that benefiting you?
I can see my entire queue in one fell swoop, schedule easily, and manage a link in bio tool.
In-Depth Analytics, High Cost but Worth It
What do you like best about the product?
I really like the in-depth nature of the premium analytics feature in Sprout Social. It's incredibly customizable and provides deep insights, which allows me to extract the precise information I need by figuring out the right approach. This robustness in analytics is a standout aspect that I find truly beneficial. Furthermore, I am also impressed with how super simple it is to set up new clients onto Sprout Social, even though I didn’t handle the initial setup, my experience with adding new users has been easy.
What do you dislike about the product?
The price point of Sprout Social is very high. I think it would be great to have a lower price tier for team members doing more basic work, like just scheduling or managing community interactions.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to streamline our QC process, determine optimal scheduling times, and perform advanced analytics with the premium analytics feature. This saves me a lot of time doing manual analysis in spreadsheets.
Great for B2B Collaboration, Though Social Listening Takes Time to Master
What do you like best about the product?
I love Sprout Social because its a good platform for a B2B environment like ours and it works well. I like its post approval feature, which is vital for technical content and ensures everyone, from product management to the legal team, has their approval before anything is published.
What do you dislike about the product?
Initially, I found the social listening tool challenging to use, especially because of its complicated tagging and filtering features. That was really the only aspect I didn't enjoy, as everything else worked well for me.
What problems is the product solving and how is that benefiting you?
Its a great investment management tool we were looking for our software development company, as it provides comprehensive analytics to demonstrate the return on investment ROI of B2B content. IT also been a professional solution for coordinating large volumes of content and for team collaboration, which improves communication and collaboration. Its been fantastic.
Intuitive Reporting with Powerful Social Media Insights
What do you like best about the product?
I really like the reporting feature. I often use Sprout to provide social media reports and campaign analysis to external teams, and I love that links to social media posts are integrated directly into the report! I like that it allows me to filter by a number of different criteria, including engagement rate per impression, to track post performance across platforms.
Overall I find Sprout Social super user-friendly and intuitive to use.
Overall I find Sprout Social super user-friendly and intuitive to use.
What do you dislike about the product?
The only thing I don't like is also related to the reporting feature. When you download the report as a PDF the formatting gets thrown off a little bit and some text is cut off. As a workaround, I usually share the PDF and the link to the report so my colleagues can see it in all its beauty. Also I used Sprout in French and sometimes the numbers are displayed with periods instead of spaces. For example, in English, we would write '30,000 impressions.' In French it should be '30 000 impressions,' but it displays as '30.000.'
What problems is the product solving and how is that benefiting you?
Easy community management and reporting.
Sprout Social Simplifies Social Success
What do you like best about the product?
What I like best about Sprout Social is how seamlessly it keeps our entire team connected. From scheduling and approvals to responding to messages, everything happens in one place. It’s easy to stay organized, collaborate efficiently, and maintain a consistent brand voice across all our platforms.
What do you dislike about the product?
Honestly there is not too much to dislike about Sprout Social! Because we use Sprout across multiple team members, it would be great to see even more flexibility in collaborative features or tagging, but overall, it’s a fantastic tool that already supports our workflow really well.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us stay organized and efficient by keeping all our social platforms, messages, and analytics in one place. It’s solved the challenge of juggling multiple accounts and campaigns across different networks, allowing our team to collaborate seamlessly and maintain a consistent brand voice.
An All-in-One Platform That Keeps Teams Aligned and Data-Driven
What do you like best about the product?
Sprout Social has one of the cleanest and most intuitive interfaces among social management tools. Scheduling, monitoring, and reporting are all easy to navigate, even for new users. Getting started is smooth — setup is quick, and onboarding materials are very clear. The platform doesn’t require heavy technical support to roll out across a team. The support team is excellent — responsive, knowledgeable, and proactive in resolving issues. Their webinars and help center resources are also genuinely helpful. We use Sprout Social daily for publishing, engagement tracking, and performance monitoring. It has become a core part of our social media workflow. Sprout offers a robust feature set — from advanced analytics and listening tools to approval workflows and scheduling automation. It’s comprehensive without being overwhelming. Integrates seamlessly with major social networks and other tools like CRM and analytics platforms. The API and reporting exports make data sharing simple and efficient.
What do you dislike about the product?
There’s very little to dislike, but I do wish the reporting dashboard offered more flexibility for customizing metrics or visualizations. Occasionally, the platform can lag when switching between multiple profiles, but overall the performance remains strong.
What problems is the product solving and how is that benefiting you?
Sprout Social solves several key challenges in managing social media at scale. It centralizes publishing, engagement, and analytics across multiple channels, eliminating the need to switch between platforms. This streamlining saves time and reduces errors in scheduling or responding to messages. The platform’s reporting and analytics tools provide clear insights into performance and audience behavior, helping us make data-driven decisions and demonstrate the impact of our social efforts to stakeholders. Additionally, team collaboration features — like approval workflows and task assignments — keep everyone aligned, improving efficiency and accountability. Overall, Sprout Social reduces complexity, enhances visibility, and allows our team to focus more on strategy and creative execution rather than getting bogged down in administrative tasks.
Sprout Social Saves Time with Effortless Post Scheduling
What do you like best about the product?
Sprout Social saves me significant time by aggregating created posts that I can choose from and schedule in advance.
What do you dislike about the product?
There is nothing about Sprout Social that I dislike.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the content creation and distribution problem saving me significant time.
Efficient for Agencies, Needs Better Support
What do you like best about the product?
I truly value the ability of Sprout Social to let us organize clients in different groups where each client has access only to their group, and yet we can access every client under one unified login. This feature is quite unique compared to other platforms and immensely helps in managing our clients as an agency. The approval workflows and processes are distinct and advantageous, allowing internal marketing departments several levels of approval before sending content to the client. This workflow process enhances our efficiency significantly. The setup process of Sprout Social was easier and more intuitive than any other platform we have utilized, facilitating its adoption and integration into our agency’s workflow smoothly.
What do you dislike about the product?
I am frustrated with the ongoing technical issues while using Sprout Social, particularly with Instagram content management. When a client edits or changes a caption, it causes the cover image for Instagram Reels to disappear, requiring us to log back in and re-upload it. This issue has persisted for several months, despite us reporting it to Sprout. Their customer support has not provided an effective solution and their requests for troubleshooting have been excessive, including demanding screen recordings and software updates for all client devices, which haven't resolved the problem. Additionally, random issues such as notes not displaying properly occur, and customer support often communicates as if we lack expertise, without offering effective resolutions. Their IT problem-solving needs significant improvement. The overall customer support experience has declined over the years, which affects our satisfaction and the likelihood of recommending Sprout Social to non-agency users due to the price point and the existing support barriers.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage clients efficiently, allowing each to have unique access while maintaining a central agency login. It enhances productivity with approval workflows, saving us time, though technical and customer support aspects could improve.
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