Sprout Social
Sprout SocialExternal reviews
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User-Friendly but Requires Initial Learning
What do you like best about the product?
Easy to use, customer support whenever we have issues
What do you dislike about the product?
There is a learning curve when implementing new employees with learning quircks with different social platforms.
What problems is the product solving and how is that benefiting you?
No longer needing a third party to monitor and allowing our team to respond directly.
One of the best social management platforms
What do you like best about the product?
Sprout Social offers an intuitive and well-organized interface, making it simple to manage several social media accounts from a single dashboard. The scheduling tools, content calendar, and reporting features are real time-savers and deliver clear insights into performance. Collaboration and approval workflows function smoothly, helping to maintain consistent, on-brand content across all social platforms. I also appreciate that the user interface includes a dark mode option.
What do you dislike about the product?
Sometimes social accounts disconnect out of the blue, which interrupts scheduled posts. There are a lot of functions and options in the platform which can be tricky to navigate before you get the hang of it.
What problems is the product solving and how is that benefiting you?
It solves the issue of having to gather data from multiple different platforms. It saves a lot of time to be able to see at a glance how my posts are doing.
Very User-Friendly with No Dislikes
What do you like best about the product?
It is very user friendly and allows me to quickly get my posts done.
What do you dislike about the product?
I do not have any dislikes with Sprout Social.
What problems is the product solving and how is that benefiting you?
It has allowed us to post our events and share information to our customers.
Great Organization with Folders and Tags, but Search Can Be Frustrating
What do you like best about the product?
I love the folders that Sprout has available to sort the cases from the smart inbox. All of the tags that can help organize cases/smart inbox are super helpful, and make it a lot easier to sift through all the engagements that come in. I also appreciate how Sprout updates the cases pretty immediately for the streams, which is helpful considering we use it every day for work.
What do you dislike about the product?
It is slightly difficult to search for certain things. For example, when I know that there's an engagement that is tagged with a specific tag and I cannot find it, sometimes it may be in a different folder that I wasn't aware it went into, which makes it difficult to find and a little frustrating. Another slight difficulty is when a closed case's user sends a new message, and rather than re-opening the case, it might create a new one separate from the previous case that doesn't show the prior messages, or it may not create a case at all and stay in the smart inbox.
What problems is the product solving and how is that benefiting you?
Sprout really simplifies the process of identifying high-risk cases, which helps us ensure that we are thoroughly covering high-risk situations, brand love, and influencers. It also streamlines the way we check engagements, making the whole process much more manageable.
Efficient Multi-Platform Scheduling, but Occasional Publish Errors
What do you like best about the product?
I love the fact that I can set up posts across multiple accounts and platforms all in one place. The ability to make adjustments per platform makes it even more efficient to schedule content. I also enjoy the reporting features to manage my metrics.
What do you dislike about the product?
I dislike that sometimes there are publish errors with posts and I don't realize it until I check my metrics.
What problems is the product solving and how is that benefiting you?
Sprout allows me to schedule my social media content and see the schedules of my collaborators content so we are not overlapping and effectly using our editorial calendar.
Great for Multi-Platform Scheduling, but Analytics Need Improvement
What do you like best about the product?
Being able to schedule posts on multiple platforms at the same time.
What do you dislike about the product?
If a review is removed by the author, it still shows up in the report and is counted in the analytics.
What problems is the product solving and how is that benefiting you?
Scheduling social posts 6-9 months in advance. It helps us save time and lighten our workload during the busier times of the year.
Great for Planning, but Post Duplication Needs Improvement
What do you like best about the product?
Planning using the calendar publishing. I am able to efficiently plan posts out months in advance, and overall, making posts is easy. I use it every day.
What do you dislike about the product?
Duplicating a post doesn't carry over the same time set to post. I duplicate most times to alter the captions and switch links around, but I have to remember what time I set my post at on the other social channels and input it manually.
What problems is the product solving and how is that benefiting you?
It makes it easy for me to get my posts in front of my administrator for approval.
Great Multi-Platform Posting, But Day View and Publishing Calendar Need Some Improvements
What do you like best about the product?
The ability to post to all four platforms we use (Facebook, Instagram, X and LinkedIn) simultaneously
What do you dislike about the product?
Not being able to easily see all posts for a selected day without having to scroll through a very small pop up window. I would prefer if the "day view" would allow you to go to a full screen showing your posts for the day similar to how the "compose post view" gives you a full screen option.
I also don't like that when you're on the publishing calendar page, the "today" button doesn't automatically take you to the row with today displayed and instead it drops you randomly at the beginning of the month.
By the way, if any of this doesn't make sense and you would like me to explain it further, don't hesitate to reach out to me via my personal or work email. =)
I also don't like that when you're on the publishing calendar page, the "today" button doesn't automatically take you to the row with today displayed and instead it drops you randomly at the beginning of the month.
By the way, if any of this doesn't make sense and you would like me to explain it further, don't hesitate to reach out to me via my personal or work email. =)
What problems is the product solving and how is that benefiting you?
It allows us to post across platforms with one simple action saving us time and hassle.
Great Analytics Access, but Calendar Integration Needs Improvement
What do you like best about the product?
I like that we can see the post analytics in an accessible place. It is very good for knowing what strategies to change and implement for content.
What do you dislike about the product?
I don't like how Bluesky and Threads do not show up on our calendar when we use them. They do post, but seeing it on the calendar would be nice.
What problems is the product solving and how is that benefiting you?
It helps us determine what kinds of posts/content our audience likes the post. That way we can curate content that best suites our audiences interests.
Digital Marketing Specialist
What do you like best about the product?
What I like best about Sprout Social is how intuitive and data-driven it is. The platform makes it easy to manage multiple accounts, track engagement, and pull performance insights all in one place. I also really appreciate the social listening and reporting tools, they give a clear picture of audience sentiment and help guide smarter content strategies.
What do you dislike about the product?
The only drawback I’ve experienced is the cost and some limitations on scheduling certain content types, like Reels or TikTok, which sometimes need to be published manually. But Sprout is constantly updating, so I appreciate how they evolve with platform changes.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the challenge of managing multiple social media platforms efficiently. It centralizes publishing, engagement, and analytics in one place, which saves a lot of time and reduces manual work. The reporting tools also make it easy to track performance and share insights with teams or clients. For me, it’s helped streamline workflow, improve collaboration, and make data-driven decisions that strengthen social strategy.
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