Sprout Social
Sprout SocialExternal reviews
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great way to manage socials
What do you like best about the product?
easy to manage multiple brands and platforms.
What do you dislike about the product?
the price is high considering it's a monthly subscription and i don't use all the features.
What problems is the product solving and how is that benefiting you?
solving logging into multiple accounts and scheduling posts
Sprout User for 6+ Years Until Now
What do you like best about the product?
Sprout is extremely user-friendly and intuitive, with most features that an organization of my size could want. I especially liked the Inbox feature, which allowed me to stay on top of communications with our social media channels. I like the way all of the information is displayed, the way that the analytics are delivered, and how easy my calendar was to maintain. I used it daily for 6+ years.
What do you dislike about the product?
In the last couple of years, it has become harder and harder to justify the cost of Sprout. I was extremely put off when I was first contacted by Sprout about switching to an annual subscription. While an annual subscription DID make the most sense for our organization, we felt strong-armed into the decision by the huge price hike that would have accompanied remaining month-to-month. With such a huge increase, it was less of a question of switching to an annual subscription out of convenience and more a question of do we switch to an annual subscription or do we switch to a different provider.
The introduction of 2-factor authentication coupled with the fact that adding even a second user to our plan would have doubled the cost of our service was what finally pushed us to switch to another provider. My intern and I were constantly having to coordinate logging in to get our work done because we could not justify the cost of creating an additional user. While I would have been happy to pay a nominal fee to increase the number of authorized users in order to remain a Sprout Social customer, I am absolutely unwilling to double my expenses for the sake of having a total of TWO team members access our account.
When I first joined my organization in 2019, they were using Hootsuite. I had been using Sprout Social in my previous job and actively pushed for my current organization to make the switch. Leaving was not an easy decision, I have a lot of brand loyalty for Sprout Social but there absolutely comes a tipping point. While the new service provider we are using is not perfect, I can at least have another member of my team access our social media without having to jump through hoops or pay out the nose for the privilege.
The introduction of 2-factor authentication coupled with the fact that adding even a second user to our plan would have doubled the cost of our service was what finally pushed us to switch to another provider. My intern and I were constantly having to coordinate logging in to get our work done because we could not justify the cost of creating an additional user. While I would have been happy to pay a nominal fee to increase the number of authorized users in order to remain a Sprout Social customer, I am absolutely unwilling to double my expenses for the sake of having a total of TWO team members access our account.
When I first joined my organization in 2019, they were using Hootsuite. I had been using Sprout Social in my previous job and actively pushed for my current organization to make the switch. Leaving was not an easy decision, I have a lot of brand loyalty for Sprout Social but there absolutely comes a tipping point. While the new service provider we are using is not perfect, I can at least have another member of my team access our social media without having to jump through hoops or pay out the nose for the privilege.
What problems is the product solving and how is that benefiting you?
Sprout Social offers a number of useful tools that help in creating a cohesive, effective social media strategy in an ever-shifting landscape. The centralized inbox makes it easy to stay on top of communications so that important messages aren't missed.
Generally easy to use
What do you like best about the product?
I like the way that Sprout Social allows you to organize, schedule and tag content for multiple platforms and brand channels.
What do you dislike about the product?
Sprout gets pricey as you add more users, limiting our team's ability to have additional team members use the platform. The engagement rates are also difficult to interpret and sometimes do not accurately reflect the stats provided by Instagram itself.
What problems is the product solving and how is that benefiting you?
Consolidates social media channels in one management tool
Sprout Social - Gaming Industry Review
What do you like best about the product?
What I appreciate most about Sprout Social is its powerful listening and monitoring tools, which have been incredibly valuable for me as someone who works in the gaming industry. It allows me to quickly identify and track conversations happening around our games across social platforms. Whether it’s player conversations or trending topics in the community, Sprout gives us real-time insights that help us stay connected with our audience and curate content strategically. This has been essential for our content strategy and influences leadership with my decisions based on what players are genuinely talking about. I would recommend Sprout for any gaming brand that is looking for audience connection and organized insights!
What do you dislike about the product?
Sprout Social is challenging to use on a mobile device when logging in with Authenticator. When I attempt to enter my credentials, the app refreshes the page, making it inaccessible.
What problems is the product solving and how is that benefiting you?
Sprout Social has been a game-changer for our social and community efforts in the gaming space. It helps me manage multiple platforms in one place, track player sentiment, and post content that's relevant to our community from our sentiment analysis. The analytics make it easy to see what content and campaigns are working, especially with top conversations and viral posts. Overall, it’s helped us grow engagement, stay organized, and better connect with our players.
Good platform, can be limited at times
What do you like best about the product?
A lot can be done on one platform! We use social listening the most but love the ability to manage social channels on one platform. Customer support is great and we use Sprout often.
What do you dislike about the product?
It lacks some social listening features that would be nice. I wish we could go back further in time than we can. I also wish we could dive deeper into specific interests of audiences we assess for certain brands.
What problems is the product solving and how is that benefiting you?
Sprout is out primary social listening tool and has made it easier to perform social listening tasks. We've previously had multiple vendors for social listening and have been able to consolidate down to only Sprout.
Sprout Social makes managing social media seamless and efficient
What do you like best about the product?
Sprout Social has an incredibly user-friendly interface. Everything feels intuitive and well-organized, which makes managing multiple accounts easy. The customer success team is also great - they’re always quick to respond, genuinely helpful, and go above and beyond to make sure we’re getting the most out of the platform. I’ve looked at several competitors, but Sprout really stands out because it has everything in one place, from scheduling and reporting to engagement and analytics.
What do you dislike about the product?
The biggest downside is the cost. While the features and service are top-tier, Sprout tends to be one of the most expensive options on the market. For smaller teams or budgets, it can feel like a stretch - but the quality and support often make it worth it.
What problems is the product solving and how is that benefiting you?
Sprout Social helps streamline social media management by keeping publishing, engagement, listening and reporting all in one place. It’s solved the problem of having to jump between multiple tools or platforms to manage content and track performance. The reporting and listening tools also make it easy to measure results and share insights with leadership quickly. Overall, it’s saved our team a ton of time, improved our workflow, and made collaboration across departments much smoother.
User-Friendly Social Media Management with Room for Analytics Improvement
What do you like best about the product?
I love Sprout Social for its easy interface, which makes it straightforward to understand what each function does. This user-friendly design is incredibly beneficial for scheduling and managing my social media calendar, allowing me to efficiently organize and maintain a consistent posting schedule. Additionally, I appreciate the analytics feature that allows me to compare my performance with competitors, providing valuable insights into my social media strategy. This capability enables me to benchmark my performance and make informed decisions to improve my online presence. Moreover, even though I wasn't part of the initial setup process, Sprout Social's platform was easy to take over, making the transition seamless when I joined the department. Overall, I truly love using Sprout Social, so much so that I would rate my likelihood of recommending it to others as 8 out of 10.
What do you dislike about the product?
I find the reporting and analytics aspect of Sprout Social could be improved. I prefer a simpler overview of the health of my profiles, rather than the post-based focus that Sprout Social currently offers. I feel that the platform emphasizes individual posts rather than an overall image, which doesn't fully meet my needs for comprehensive analytics.
What problems is the product solving and how is that benefiting you?
I find Sprout Social user-friendly, simplifying social media scheduling and management, and allowing me to compare analytics with competitors.
Great, but has some kinks to work out
What do you like best about the product?
It is really easy to use and it is great for client approval processes. I use it every day in my job as a social media manager and the reporting feature has also saved me a lot of time when presenting monthly and quarterly reports.
What do you dislike about the product?
They do not have the ability to schedule PDF (carousel posts) on LinkedIn, I cannot add a client's instagram because it is not connected to their Facebook (despite the fact that I have the login information), and it took customer service over a month to work with me on the issue of getting social listening taken off even though I was told by an account manager that it was something simple that they could do and trade out for an extra seat on the account.
What problems is the product solving and how is that benefiting you?
It is allowing me to see and host all of my client's account in one place so that I can easily switch between them when pulling reports and scheduling posts.
A Social Media Managers Best Friend
What do you like best about the product?
It's such a great tool for scheduling, reporting & social listening and I use it every day. It means we can service our clients in a well rounded way, using one tool. There is always such great support from the Sprout team if there are ever any issues, and there are lots of tutorials and trainings to get you up to speed with using the tool.
What do you dislike about the product?
Sometimes there can be inaccuracies with reporting, however the Sprout team are always on hand to help with this.
What problems is the product solving and how is that benefiting you?
We can do all of the above in one place, using one tool! It makes Social Media Management much smoother.
Great experience with Sprout
What do you like best about the product?
I like that it shows calendar views, has reporting for analytics, has tagging, and supports many different channels. It's pretty easy to train team members how to use it.
What do you dislike about the product?
Titling the videos, especially on Facebook, is kind of a difficult feature to find, since it's more hidden. And it's something that's actually really important for users especially while watching videos on their mobile devices. Also, I feel like the channel accounts disconnect more often than I'd like.
What problems is the product solving and how is that benefiting you?
We are a global team, and we also have smaller regional teams, it's nice we can segment and tag regional vs global posts to see how the analytics are doing. I like that Sprout tags companies and allows cross user editing and commenting back. It's also saving us time when we can look at social media analytics through the Reporting page.
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