Sprout Social
Sprout SocialExternal reviews
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Senior Director
What do you like best about the product?
It's user friendly for clients and team members.
What do you dislike about the product?
The issues with reporting and not populating data.
What problems is the product solving and how is that benefiting you?
Reporting data and comp set reporting for clients.
Sprout Works Great for Our Small Business
What do you like best about the product?
What I like best about Sprout Social is that it serves as a one-stop solution for managing and scheduling content across all our clients' social media platforms. It streamlines our workflow by centralizing everything—from publishing and engagement to analytics—into a single, intuitive dashboard. This has significantly improved our efficiency and consistency in delivering social media services. The ability to collaborate as a team and maintain visibility across multiple accounts is a game-changer.
What do you dislike about the product?
One area that could use improvement is the reliability of the API. We've experienced occasional issues where profiles disconnect without any notification, which can disrupt scheduled posts and require manual intervention. Better alerts and more stable integrations would make the platform even more dependable.
What problems is the product solving and how is that benefiting you?
Sprout Social has transformed how we handle social media scheduling. What used to take hours across multiple platforms now takes just minutes. Its centralized dashboard and intuitive tools allow us to manage all our clients' accounts efficiently, freeing up time to focus on strategy and engagement rather than logistics.
Good tool for social media management; customer support is hit or miss
What do you like best about the product?
Sprout Social makes it easy to manage and schedule social media content for multiple clients. The reporting is straightforward and the dashboards are easy to navigate.
What do you dislike about the product?
Our team has reached out to Sprout Social for customer support multiple times, and sometimes it takes days to get a response from someone. We've needed urgent help, and it's impossible to get in touch with them quickly. We expect fast response times when we pay this much for a tool.
What problems is the product solving and how is that benefiting you?
We manage multiple client profiles and need a tool to streamline the entire process. We don't have to log into individual client profiles to manage and post content.
Love Sprout Social
What do you like best about the product?
I love the previews when I am going to schedule posts. Allows me to quickly visualize and make sure there are no broken links in the caption
What do you dislike about the product?
I wish some things were more up-to-date (for example, instagram now allowing 20 images in a carousel, and new cropping dimensions for meta)
What problems is the product solving and how is that benefiting you?
Sprout does a great job of showing me my social schedules and at-a-glance analytics all in one place. I love that I can quickly tap into the calendar and schedule and switch accounts
Happy Customer
What do you like best about the product?
The reporting has been really beneficial for my monthly trends & insights!
What do you dislike about the product?
I wish there were automatically generated response suggestions that matched the brand’s tone and voice.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us streamline social escalation management by centralizing customer messages from multiple platforms into one inbox. Now we can automate categorization, pull sentiment data, and measure response SLAs.
Built for agencies
What do you like best about the product?
Sprout was built with agencies in mind. Its extremely advanced for internal use, but also gives opportunities to bring clients on and earn discounts.
What do you dislike about the product?
It can be very glitchy. The profiles often disconnect and it can be hard to get support.
What problems is the product solving and how is that benefiting you?
Really easy to schedule content and pull reports. I love the customizable reports. It really streamlines things.
I could NOT do my job as a social media marketer without Sprout Social
What do you like best about the product?
Sprout Social helps me stay organized amid the chaos of social media. I really appreciate the listening tool, which allows me to keep up with the latest trends and deliver up-to-date reports to my clients.
What do you dislike about the product?
I don't really have a downside to using Sprout Social. It's super easy to navigate and there is always support when I need it.
What problems is the product solving and how is that benefiting you?
This tool has definitely helped us deliver accurate analytics to our clients through seamless reports that are easy for everyone to understand. Having everything I need in one place saves me so much time.
Learning Sprout has been an overall positive experience
What do you like best about the product?
Sprout is very user-friendly. As someone who is relatively new to social media planning and publishing, I have found Sprout to be an excellent software to learn from.
What do you dislike about the product?
I wish it were possible to use the service without needing to connect my personal Facebook account.
What problems is the product solving and how is that benefiting you?
Sprout has helped me keep my social media planning much more organized, and its reporting analytics are extremely useful. With these tools, I can easily see which social media posts are performing well, which in turn helps me plan and schedule my content more effectively.
My experience with Sprout has been incredibly helpful with planning , scheduling, and analytics.
What do you like best about the product?
I really like how detail oriented and easy the platform is for scheduling and planning. Everything you need is in one place, with clear labels and directions on where to go.
What do you dislike about the product?
We have had a handful of failed posts which make it difficult to track analytics by having to manually post and mess up the algorithm. Also, sometimes when tagging a person, the options don't come up or show the profile even when it exists.
What problems is the product solving and how is that benefiting you?
Sprout helps with the most optimal time to post our content to best fit our algorithm.
Good for small business social media management
What do you like best about the product?
Gen Con likes using Sprout Social for our social media management. Its user-friendly design and easy access to analytics tools make social media management uncomplicated. The platform offers valuable insights into audience engagement, which allows us to refine messaging and strengthen connections with fans. The scheduling features are convenient, allowing for timed posts that resonate with our followers.
What do you dislike about the product?
While Sprout Social offers a range of valuable features for social media management, there are some downsides to consider. One drawback is its cost, as it tends to be on the pricier side compared to other social media tools. Additionally, the platform can sometimes be slow to load and may experience occasional glitches, affecting the overall user experience. Finally, although it provides robust analytics, the learning curve is steep, which can be challenging for teams looking to quickly adopt new software.
What problems is the product solving and how is that benefiting you?
Tracking engagement, following social growth, planning, and scheduling posts.
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