Sprout Social
Sprout SocialExternal reviews
6,026 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Streamlined Multi-Profile Management with Robust Analytics
What do you like best about the product?
I like the analytics reporting and ease of use of Sprout Social. It's easy to create reports for clients on what channels are performing well and what posts are doing well. The reporting feature makes it easy to see analytics from an overhead view.
What do you dislike about the product?
{"I dislike that the view function for approval posts is not always accurate. Even if a post has the first 100 characters indented on some platforms, the view function doesn't actually show where the post will be cut off with the 'see more' button on the platform.","I find it difficult when accounts get disconnected without password changes, which makes it tough to set up new accounts and maintain them within the platform."}
What problems is the product solving and how is that benefiting you?
I use Sprout Social for managing multiple profiles and accounts across Twitter, YouTube, Instagram, and Facebook for agency work. It makes it easy to create reports on channel performance and post analytics, helping me manage client media accounts efficiently.
Reliable Posting, Insightful Analytics
What do you like best about the product?
I really like using the reporting feature in Sprout Social and the post feature, as they help highlight what kinds of posts are performing the best. I also appreciate being able to tag posts with different categories like video, photo, carousel, and graphic, which helps identify the form of content that works best for each client. The initial setup wasn't difficult, and I like that everyone can have their own login via different emails, which is helpful. Sprout Social is more reliable when it comes to posts actually getting published compared to our previous tool.
What do you dislike about the product?
We've had some issues with connectivity on Sprout Social. Some team members don't have any issues, but others, including myself, have problems, especially with an Instagram account disconnecting frequently. We have to reconnect it every few days, which is frustrating. It's not every account, just certain ones, and we're trying to troubleshoot that right now. Maintaining the connections can be a little tricky sometimes because they sometimes disconnect.
What problems is the product solving and how is that benefiting you?
Sprout Social puts all our client accounts in one platform and allows us to gather detailed analytics through reports.
Effortless Social Media Management with Great Scheduling
What do you like best about the product?
I use Sprout Social to publish posts and create reports for our social media accounts and find it extremely helpful for scheduling posts fast. The alt text feature is easy to use, and I like that I can duplicate posts and make changes, like resizing images, without starting over. The recommended active times are useful for reaching audiences effectively. The scheduling elements are the best part, allowing me to edit and reschedule posts easily, and I can do everything in one place, which is very convenient. Reports are very comprehensive and easy to understand, whether viewed visually or via tables. I like that I can see everything on one page and download or share reports, which is especially helpful when sharing with stakeholders. The initial setup was very easy, and overall, I find the entire platform very user-friendly.
What do you dislike about the product?
The limit for different accounts can be frustrating. I manage a few other accounts, but can't add them to our account due to costs.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me schedule posts fast and recommends active times to reach audiences. I can duplicate posts easily, and its reports are comprehensive and shareable, aiding stakeholder communication.
User-Friendly Social Media Management with Effective Support
What do you like best about the product?
I like tracking which posts are performing the best to pivot our strategy, and I like how I can customize tags. The ability to post social posts at optimal times is a great solution. What I like most is that Sprout Social is user-friendly, and the training program was very helpful and informative. I also appreciate that I can easily get help through the chat when I have a question. The format of the training program, with videos and quizzes, is helpful because it tests my knowledge and ensures I'm getting the most out of the videos.
What do you dislike about the product?
I don't like that when I am scheduling multiple posts in a row it defaults back to a different profile instead of the one I was just scheduling a post for. I think when you are scheduling posts and have multiple accounts linked it should be more clear which account that you are scheduling for.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me track which posts perform best to adjust strategy, customize tags for tailored tracking, and schedule posts at optimal times.
Effortless Social Media Management
What do you like best about the product?
I like Sprout Social because it reduces the hassle in taking care of my social media portfolio. Its ease of use stands out to me, making it straightforward to navigate and manage social tasks. I also appreciate its integration with all major social media platforms, which simplifies my workflow and enhances my ability to monitor both my performance and that of my competitors.
What do you dislike about the product?
I wish there was a physical app that I could download instead of adding a web page. It would reduce the number of times the server refreshes because of a memory load. I think having a desktop app would increase how efficient my workload would be.
What problems is the product solving and how is that benefiting you?
Sprout Social reduces the hassle of managing my social media portfolio with social listening, post scheduling, and performance monitoring.
Easy-to-Navigate UI, But Real-Time Updates Can Lag
What do you like best about the product?
It's user interface is very easy to navigate
What do you dislike about the product?
Sometime's it does not update in real time
What problems is the product solving and how is that benefiting you?
Scheduling and workflow for social posts. It has helped with team collaboration and making sure we are making posts for each brand.
Efficient Social Media Management with Room for Improvement
What do you like best about the product?
I use Sprout Social predominantly for building a social calendar and scheduling regular posts. I love the ease of building the calendar, creating multiple posts in one, and moving them around when other priorities come up. It helps keep me organized and prioritize social campaigns, saving time during execution. I can make notes throughout the year about upcoming dates for specific posts and schedule them in advance to easily see the week's focus and identify any gaps. The initial setup was pretty painless, and the user experience is great, which was one of the key reasons we chose this platform.
What do you dislike about the product?
I struggle with the reporting - I find that what I see in Sprout Social as far as numbers doesn't necessarily match up with what I am seeing natively in the various channels. I also wish the story capabilities for the platforms were a bit more sophisticated so that I could add audio, stickers, etc. I miss the Canva integration! That was super helpful for me when I was scheduling posts across different social platforms. Now I have to create the individual images and download them in advance, which is another step in the process.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to build a social calendar and schedule posts. It keeps me organized, helps prioritize campaigns, saves time in execution, and allows me to see weekly focus and fill gaps.
Elevated Social Media Management with Stellar CRM and Support
What do you like best about the product?
I love our CRM and the support I get. The recommended times feature is really helpful when scheduling.
What do you dislike about the product?
I find that the calendar could be easier to navigate. It's hard to see what is scheduled and view the full posts.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media management and analytics. It solves scheduling, reporting, approval workflows, and team collaboration challenges.
Sprout Social Simplifies Social Management with Clean Scheduling and Clear Reporting
What do you like best about the product?
I like Sprout Social best for how much it simplifies day to day social management in one place. The publishing calendar is clean and easy to use, scheduling and approvals are straightforward, and the analytics and reporting make it simple to pull clear insights without a ton of manual work. The inbox also helps keep engagement organized across platforms so nothing gets missed.
What do you dislike about the product?
What I dislike most is the cost, especially for small teams or nonprofits where each additional user adds up quickly. Some features feel locked behind higher tiers, and reporting customization can be a bit limited unless you export and manipulate data manually. I also wish there were more flexibility with tagging and deeper platform specific insights, particularly for short form video performance.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the problem of managing multiple social media platforms, workflows, and data sources in one place. It centralizes publishing, engagement, approvals, and analytics, which saves time and reduces errors or missed messages. For me, it improves efficiency, keeps campaigns organized, supports collaboration across teams, and makes it easier to report on performance and tie social efforts back to real goals and impact.
Effortless Social Media Management, Needs Reporting Tweaks
What do you like best about the product?
I find Sprout Social incredibly easy to use, which makes managing multiple social media platforms a breeze. I really appreciate being able to publish the same post across different platforms without having to log into each one separately.
What do you dislike about the product?
It could do a better job of separating paid meta performance in the overall profile report.
What problems is the product solving and how is that benefiting you?
I find Sprout Social helps manage multiple social media platforms simultaneously without needing to log into each, streamlining my workflow.
showing 141 - 150