Sprout Social
Sprout SocialReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
5,584 reviews
from
External reviews are not included in the AWS star rating for the product.
Good tool. Bad support.
What do you like best about the product?
Sprout Social has been a reliable tool to manage all our social profiles in the same place. Love the scheduling features and calendar view to get a sense how the posts are planned. The inbox feature is probably my favourite, as it allow us to receive notifications on all comments/messages and quickly engage with our followers. Reporting is also solid to see the post performance and measure profile followers growth.
What do you dislike about the product?
It should have a better integration with LinkedIn for B2B customers. From post editing, schedule and competitor reporting. Without better support for LinkedIn, there's no use for Sprout Social in the B2B space.
The worst thing about Sprout Social is their inflexibility regarding account termination. First, there’s no way to simply cancel the account on the platform—you’re redirected to contact customer support. When I reached out to terminate my account before the renewal date, I learned about a required 30-day notification period, and they refused to make exceptions. Although we still had a few days before renewal, my polite request for case review was denied. Now we're forced to pay for another year. Because of this, I can no longer recommend Sprout Social. I was happy until this experience, but their lack of flexibility has ruined my opinion of the company.
The worst thing about Sprout Social is their inflexibility regarding account termination. First, there’s no way to simply cancel the account on the platform—you’re redirected to contact customer support. When I reached out to terminate my account before the renewal date, I learned about a required 30-day notification period, and they refused to make exceptions. Although we still had a few days before renewal, my polite request for case review was denied. Now we're forced to pay for another year. Because of this, I can no longer recommend Sprout Social. I was happy until this experience, but their lack of flexibility has ruined my opinion of the company.
What problems is the product solving and how is that benefiting you?
centralize social media managing
Intuitive Access to Creators with Valuable Metrics
What do you like best about the product?
I like being able to access many creators through Sprout Social, which is essential for my influencer campaigns. I appreciate being able to use the brand campaign feature because it allows me to collect all the content without having to keep track, saving time and effort. Additionally, I find that the initial setup process is now much more intuitive, which simplifies its use.
What do you dislike about the product?
I would like to get screenshots of the stories. I would like the tool to capture screenshots of the stories that creators publish to know what they say about my brands.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to track influencer campaigns and obtain values and KPIs, allowing me to collect content without having to keep an eye on it.
Simplifies Social Media Management, But Needs More Features
What do you like best about the product?
I really appreciate how Sprout Social consolidates multiple tools for publication planning into one platform, solving the problem of having to manage them separately. Programming a post is notably easy, enhancing efficiency in handling social networks. The feature allowing the creation of validation workflows is particularly helpful, as it removes the need to send emails for validation, thus streamlining the process considerably. I always know the status of each post before publication, which saves a substantial amount of time and effort. Additionally, the initial setup was facilitated by meetings with onboarding teams, making the entire process much easier.
What do you dislike about the product?
The tool misses a place to classify topic ideas and manage illustrations, which would enhance its usability. Also, once the team is onboarded and after few months it became complicated to contact the customer service and get answers.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule social media posts and monitor my company's reputation, solving the issue of multiple tools for publication planning and saving time by avoiding email validations.
Easy to Use with Impressive Features and Regular Updates
What do you like best about the product?
I love the ease of use, number of features, and constant updates!
What do you dislike about the product?
I do love some parts of the older version (ex: how to find audience similarity better, but there are great new features (ex: better creator sourcing) in the updated version as well.
What problems is the product solving and how is that benefiting you?
Sprout allows me to access metrics like creator engagement rate, audience similarity, audience demographics, etc. without having to ask each creator individually. Saves me time and consolidates everything in one place for a quick review!
Complete Social Marketing Hub
What do you like best about the product?
The best part for me, it has AI powered insight, automation workflows, for things such as prioritising masgges etc. Which is helpful for my team scale.
What do you dislike about the product?
I hope there will be a changes for posting photos and videos. That can be more better.
What problems is the product solving and how is that benefiting you?
It has centralised control where I can manage Facebook, Instagram, linkedin and other platform from one place. No need to switch app.
Intuitive Scheduling with Room for Reporting Improvement
What do you like best about the product?
I love the intuitive nature and variety of features available in Sprout Social's scheduling portal. It allows me to pre-schedule content efficiently, which is a huge time saver. The ability to schedule content and duplicate it across different platforms while making small tweaks is incredibly useful. I also appreciate the wide range of platforms that Sprout Social supports for scheduling. The scheduling capabilities and the general user experience and interface are top-notch and greatly enhance my workflow.
What do you dislike about the product?
I find the reporting portal in Sprout Social to be problematic, especially when saving reports as PDFs. The formatting often results in reports being chopped up, which impacts their readability and presentation quality. Additionally, the platform lacks adequate drag-and-drop functionality, which would make it easier to organize data in a visually appealing and client-specific manner. The listening tool is another area that I find disappointing due to its high cost and lack of intuitiveness. It does not effectively capture the information I need, making it less useful than anticipated.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to pre-schedule content, organize metrics neatly, and easily duplicate posts across platforms, streamlining social media management.
Essential, User-Friendly Platform with Outstanding Support
What do you like best about the product?
Sprout Social is an incredibly user-friendly platform that combines intuitive design with powerful functionality. It’s easy to implement and integrates seamlessly with other tools, making onboarding smooth for any team. The publishing features simplify scheduling and content management, while robust reporting provides actionable insights to guide strategy. Customer support is outstanding—our reps are proactive, attentive, and consistently bring new use cases and suggestions to help us maximize value. With a wide range of features and frequent use across our team, Sprout Social has become an essential part of our social strategy workflow.
What do you dislike about the product?
One area for improvement is reporting customization. Currently, dashboards offer limited flexibility, and it would be helpful to have more control over what’s measured in each widget. The ability to create custom metrics—similar to what some competing SaaS platforms provide—would make the reporting experience even more powerful.”
What problems is the product solving and how is that benefiting you?
Sprout Social helps us solve several key challenges in managing a multi-channel social presence. It centralizes publishing, scheduling, and engagement into one platform, eliminating the inefficiencies of juggling multiple tools. The reporting insights allow us to measure performance and optimize strategy based on real data, which improves ROI and informs leadership decisions. Additionally, the collaboration features streamline workflows across teams, ensuring content is delivered on time and aligned with brand goals. Overall, it saves time, increases visibility into performance, and supports smarter, data-driven social strategies.
All-in-One Social Media Marketing Solution
What do you like best about the product?
All in one spot for social media marketing
What do you dislike about the product?
Could use better reporting functionality
What problems is the product solving and how is that benefiting you?
Building the case for social media and digital communications to my leadership
Streamlined Social Media Management with Granular Control
What do you like best about the product?
I love how Sprout Social allows me to publish posts to multiple social media platforms efficiently, providing a solution to content management issues and significantly enhancing work efficiency. The centralization of all social media accounts in one platform is particularly beneficial, offering me the flexibility to customize each post with specific captions and hashtags tailored to different audiences. The scheduling feature is fantastic, as it allows me to set preferred times for posting, ensuring content is optimized for each platform's audience. I appreciate the granular reporting features, which provide deep insights and competitor analysis, empowering me to make data-driven decisions. Additionally, being able to tweak captions according to the platform enhances engagement by helping me speak the lingo of my target audience. The ability to schedule custom post times for different platforms is also very helpful, making Sprout Social an indispensable tool in my social media management toolkit. Furthermore, the initial setup experience was seamless thanks to the guidance provided by a representative, which added to the overall positive user experience.
What do you dislike about the product?
I haven't discovered anything that doesn't work well. I would like the ability to tag accounts in the photos. Sometimes tagging accounts can be glitchy. Also, I can't tag Instagram accounts in captions for some reason?
What problems is the product solving and how is that benefiting you?
I use Sprout Social to solve content management issues, speeding up work efficiency by centralizing accounts and customizing posts for each platform.
Customizable and Feature-Rich Reporting Tool
What do you like best about the product?
customizable and there are so many friendly features that helps in reports
What do you dislike about the product?
if there could be a way to make tagging simpler
What problems is the product solving and how is that benefiting you?
Sprout Social has a lot of friendlier features than the ones we used in the past. the sorting of date features, completed tasks and even the multiple taggings at once
showing 141 - 150