Sprout Social
Sprout SocialExternal reviews
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Great product
What do you like best about the product?
I love being able to plan my calendar of posts ahead of time. Scheduling posts at specific times is a great feature, and the added capability to use AI for writing makes it even better.
What do you dislike about the product?
I wish I could draft a single post for all platforms and set different delivery times for each platform within that post.
What problems is the product solving and how is that benefiting you?
Social Listening and being able to know what others are doing.
Sprout Social for SM Management
What do you like best about the product?
Sprout makes it easy to plan social posts for multiple accounts and profiles all in one location. You can track performance of posts, schedule them, and even have an approval process before posting.
What do you dislike about the product?
Truly no complaints outside of being asked to verify my identity every single time I log in.
What problems is the product solving and how is that benefiting you?
Sprout Social helps our organization to easily plan social posts across various platforms and teams. We can track performance and analytics.
Sprout allows a multitude of users administer multiple social media channels seamlessly.
What do you like best about the product?
Sprout Social is easy to use and with avid practice, not difficult to master. Sprout allows for large teams to work cohesively across whatever number of profiles your organization requires. My Sprout Social support team has always been incredibly responsive and open to feedback. This makes it easy to address when things go awry while using the platform.
The overall input response system is intuitive and easy to use, which is important in this line of work.
The overall input response system is intuitive and easy to use, which is important in this line of work.
What do you dislike about the product?
Sprout's limitations to certain search functions on LinkedIn and the inability to respond to Instagram posts from within the platform will hinder a social team hungry for opportunities. The inability to respond to your own published content from other owned channels is also disappointing.
What problems is the product solving and how is that benefiting you?
Sprout allows for customer contact to be addressed and actioned upon very easily, even when done in massive quantities.
Onboarded Sprout to 3 work places for social support
What do you like best about the product?
I have worked in social media across broad industries and have found Sprout to be by far the most user friendly social tool. I have onboarded 3 different social teams onto it at different workplaces, and advocated for it to be a non-negotiable in the marketing budget.
What do you dislike about the product?
Because of the broad functionality of sprout, I can sometimes find it overwhelming.
What problems is the product solving and how is that benefiting you?
Has made our analytics and reporting more streamlined
Everything in One Place
What do you like best about the product?
I love everything about the smart inbox, the publishing/approval process, and managing reviews. It was easy to implement this tool for our social media and customer support team.
What do you dislike about the product?
I don't like that I cannot track link clicks for LinkedIn. Or track Pinterest analytics. I know that really on Pinterest side but that would really help me.
What problems is the product solving and how is that benefiting you?
Customer service issues are all in one place making reporting and problem solving easier than ever.
I love Sprout Social!
What do you like best about the product?
Sprout has been a huge help in managing our social channels. My favorite features are the scheduling and approvals — they make it so easy to ensure content goes up exactly when it should. I also love being able to respond to comments directly through the platform!
What do you dislike about the product?
The only issues I run into are that sometimes posts get rejected without a clear reason, which can be a bit frustrating, and the listening feature isn’t quite as intuitive as I’d like it to be. It takes some extra effort to navigate and pull the insights I need, so there’s definitely room for improvement in making that feature more user-friendly.
What problems is the product solving and how is that benefiting you?
Managing multiple social accounts can be stressful, especially when posts need to go up at different times across platforms. Sprout makes this so much easier with its scheduling feature — we can plan content in advance and feel confident that everything will post exactly when it’s supposed to. On top of that, the analytics are incredibly helpful for guiding our social strategy. They give clear insights into what’s working, which content resonates most with our audience, and how to optimize future posts. Overall, it really takes the guesswork out of social management and saves a lot of time and stress.
Usually reliable
What do you like best about the product?
Usually reliable in scheduling social media posts across multiple platforms.
What do you dislike about the product?
Tagging other users and accounts gets glitchy, posts fail to schedule sometimes, accounts regularly disconnect.
What problems is the product solving and how is that benefiting you?
Makes it easier to post on multiple platforms and view social analytics
Easy to use!
What do you like best about the product?
It's very easy to use and allows us to quickly provide reports. This empowers us to adjust strategy in real time and allows us to keep key stakeholders informed.
What do you dislike about the product?
Integrates with a limited selection of platforms.
What problems is the product solving and how is that benefiting you?
We're required to demonstrate the value we add to specific stakeholders and regions. The easy tagging functions allow us to quickly pull reports for this data.
I have been using Sprout Social for four months now and I have been enjoying it.
What do you like best about the product?
Prior to Sprout, I had been using Hootsuite. I feel that I have had more success from a user standpoint with Sprout Social. The professionals at Sprout have also been very helpful in explaining the tools available to me. I love how easy it is to schedule posts at the best time per network and customize each post according to its network. It was an easy transition to use Sprout.
I use it weekly and schedule posts in advance within my role. I do struggle to find the time to adjust the captions per network to post. It takes a while for me to schedule everything I need to, but it is definitely easier than other tools/platforms.
Overall, I really enjoy using Sprout Social and appreciate how much it simplifies my work. Thank you again for inviting me to share feedback—I hope this is useful!
I use it weekly and schedule posts in advance within my role. I do struggle to find the time to adjust the captions per network to post. It takes a while for me to schedule everything I need to, but it is definitely easier than other tools/platforms.
Overall, I really enjoy using Sprout Social and appreciate how much it simplifies my work. Thank you again for inviting me to share feedback—I hope this is useful!
What do you dislike about the product?
I am not a fan of the layout of the report feature. I sometimes find it confusing. I have listed improvements I would like to see happen below:
I really enjoy the “Customize Posts per Network” tool. Occasionally, I’ll accidentally click on the platform name above and it removes the platform from the post. It’s very easy to add back (and I’m grateful the content remains saved!), but it might be helpful if clicking there didn’t remove it in the first place.
Sometimes tagging accounts can be a little tricky. On occasion, the accounts I’m looking for don’t populate or it gets a bit confused.
It would be wonderful if there were options to choose different photo layouts for Facebook posts.
The preview for X sometimes cuts off our username outside the box. It’s not a big issue, but an adjustment here could improve readability.
I really enjoy the “Customize Posts per Network” tool. Occasionally, I’ll accidentally click on the platform name above and it removes the platform from the post. It’s very easy to add back (and I’m grateful the content remains saved!), but it might be helpful if clicking there didn’t remove it in the first place.
Sometimes tagging accounts can be a little tricky. On occasion, the accounts I’m looking for don’t populate or it gets a bit confused.
It would be wonderful if there were options to choose different photo layouts for Facebook posts.
The preview for X sometimes cuts off our username outside the box. It’s not a big issue, but an adjustment here could improve readability.
What problems is the product solving and how is that benefiting you?
I am still such a new user that I do not feel I can answer this properly as of right now.
Sprout Social Feedback
What do you like best about the product?
Central inbox for community management and reporting features.
What do you dislike about the product?
Features sometimes take awhile to roll out to individual user
What problems is the product solving and how is that benefiting you?
Keeping all our inboxes in one spot
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