Sprout Social
Sprout SocialExternal reviews
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Review
What do you like best about the product?
Analytics and reporting. I can see what’s performing well
What do you dislike about the product?
I hate how it gets disconnected frequently
What problems is the product solving and how is that benefiting you?
It’s helping me see what works and what doesn’t. I need this to do my job for social media reporting
A Must-Have for Marketers
What do you like best about the product?
The robust technology, along with the streamlined communication to social networks and the effective management of communication within those networks, stands out to me.
What do you dislike about the product?
For small businesses, the cost of accessing all the available tools can add up quickly.
What problems is the product solving and how is that benefiting you?
We work with several clients who each use a variety of social media platforms. Without the streamlining provided by Sprout Social, handling outgoing content and managing customer service would take us days or even weeks to accomplish.
Sprout Social is the best social media management tool out there
What do you like best about the product?
Sprout social's platform is extremely user friendly, the UX design is unmatched compared to other platforms. As someone who has used many different social media platforms in their life, I know that they're all much the same these days in terms of what they offer. However, Sprout's is by far the most intuitive.
What do you dislike about the product?
Sprout social is quite expensive compared to other platforms. I think they can be more transparent in their pricing. I've asked several sister companies what they're paying for similar services, and it seems all of our contracts are different.
I've had a different account manager every year due to turnover, I'm actually not sure who my manager is at the moment. This isn't always a problem, but if I were to have an issue I am not sure exactly who to go to.
I've had a different account manager every year due to turnover, I'm actually not sure who my manager is at the moment. This isn't always a problem, but if I were to have an issue I am not sure exactly who to go to.
What problems is the product solving and how is that benefiting you?
This biggest challenge Sprout helps me with is my lack of team resources and time management. The platform acts as an easy-to-use, one stop shop for curating and posting content regularly, easy-to-access data for reporting across all social media channels, and listening information to study brand health and competitor analysis. All of this wrapped into one management platform saves me a ton of time and energy when it comes to posting, reporting, and data studying.
Easy to use and easy to keep track - super important for all social media managers!
What do you like best about the product?
Super easy to understand, use and teach people how to use! The inbox is simple to keep track of, and I like that you can find cleared messages in a separate area. I use this every single day so it's super important that it isn't a headache to use!
All of our social media channels are now intergrated into the platform which is fantastic - means we don't have to continually remake assets, we can just copy & paste! Game changer.
Scheduling content is also super easy and love that Sprout shows you the best times to schedule content each day to reach a higher impact.
Finally, reporting is super easy to understand and relay to those who aren't in the platform every day.
All of our social media channels are now intergrated into the platform which is fantastic - means we don't have to continually remake assets, we can just copy & paste! Game changer.
Scheduling content is also super easy and love that Sprout shows you the best times to schedule content each day to reach a higher impact.
Finally, reporting is super easy to understand and relay to those who aren't in the platform every day.
What do you dislike about the product?
When we search up messages that have been cleared - by using usernames or key phrases from those messages or comments from people - the search bar usually can't find anything. As we get 100s of comments and DMs into our inbox weekly, it is impossible to find cleared messages manually so if this feature worked better that would be great.
What problems is the product solving and how is that benefiting you?
One problem was keeping track of comments on different social media channels. It is easy to miss comments when swapping between 6 or so social platforms. Sprout fixes this as we can reply to all comments and DMs through the inbox, and make sure nothing is missed!
Best social platform
What do you like best about the product?
Sprout Social makes managing customer support across all our social channels so much easier. The unified inbox helps us respond quickly, and the scheduling tools save a ton of time. The insights and reports are clear and really help us improve our service. Definitely a great tool for any support team!
What do you dislike about the product?
The learning curve can be a bit steep at first, as there are so many features to explore. That said, once you get comfortable, it becomes a very efficient platform for managing social media support.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us manage customer conversations across multiple social media platforms in one place. The unified inbox ensures we never miss a message, which improves our response times and overall customer satisfaction. The scheduling and publishing tools save our team valuable time, while the reporting and analytics give us insights to refine our support strategy and measure performance. Overall, it has made our social media support more efficient, organized, and customer-focused.
My agency loves Sprout
What do you like best about the product?
Our agency has been using Sprout for years, and we've always found it easy to use and reliable. Their customer service is also responsive and helpful.
What do you dislike about the product?
If I could change one thing about Sprout Social as a small agency, it would be price.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to better serve our clients. We can do everything we need for every client in one place. We know that posts will go up when expected, and that we can rely on their analytics to inform our strategies.
Comprehensive Social Media Management Made Simple
What do you like best about the product?
I find the tagging of posts in Sprout Social very helpful for keeping track of specific campaigns. It really assists in monitoring how many posts we are doing per campaign and helps identify where we are lacking and which ones are performing the strongest. Additionally, the initial setup of Sprout Social was very easy, which is a great advantage.
What do you dislike about the product?
I would like to see more on the competitor analysis, it would be helpful if Sprout Social suggested competitors based on industry.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to see all social metrics in one place, track specific campaigns, and tag posts, which helps us measure performance and optimize our efforts.
Long Time Customers
What do you like best about the product?
Sprout Social has been an easy, trustworthy tool to help show our clients the benefits of social media
What do you dislike about the product?
Sprout only reaches out when they want to sell you add-ons
What problems is the product solving and how is that benefiting you?
Sprout helps consolidate metrics across platforms into one easy to read report
Many ways to be useful
What do you like best about the product?
The thing I like best about sprout social would be the scheduling feature for posts. this really has cut down my workday and allowed for client approval seamlessly.
What do you dislike about the product?
I wish there was a clearer way to add on google business profile listings that was more streamlined and time efficient.
What problems is the product solving and how is that benefiting you?
We do businesses where we need to create a post across multiple listings for one company and this makes that infinitely easier with their ability to schedule and select multiple profiles at once.
Positive Experience!
What do you like best about the product?
The effectiveness of being able to schedule posts, create content for all of our social media platforms and very user friendly.
What do you dislike about the product?
When tagging other social media accounts on different platforms, it does not allow you to. Getting access to different accounts can be tricky through Facebook and Instagram.
What problems is the product solving and how is that benefiting you?
Adding another account to the backend.
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