Sprout Social
Sprout SocialExternal reviews
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A strong all-around platform & service, but could do with some improvements to customisation
What do you like best about the product?
Sprout streamlines the process of responding to comments & handling conversations across numerous platforms, in a way which brings great efficiency to the team. It also has a range of great reporting features which are helpful for monitoring the success of social campaigns.
What do you dislike about the product?
Sprout is not tailored so well to large accounts, including agencies, who might work across a large number of brands. Information is often segmented, and it can be difficult to review productivity of teams across all brands on Sprout.
What problems is the product solving and how is that benefiting you?
As an agency, we have a large number of clients who we provide Community Management for on a range of platforms, including Facebook, Instagram, X, LinkedIn, Threads, TikTok and WhatsApp. Sprout streamlines things by bringing all of those feeds into one central place and providing simple to use tools for correctly engaging with comments, managing conversations as they move off of social to other platforms, and analysing and reporting on incoming messages in both their sentiment and subject.
Sprout is so easy to use, and the customer service is fantastic!
What do you like best about the product?
The ease of use and the reporting are definitely my favourite part - it's so simple to tag content, and scheduling is super easy. The custom reports are super useful, allowing us to specifically report only on the metrics that matter to us. The customer support is fantastic - the team are always helpful and give us some great ideas to implement.
What do you dislike about the product?
The social listening tool is quite difficult to use - it's a bit clunky and would benefit from being more user-friendly.
What problems is the product solving and how is that benefiting you?
We're a global business, with multiple social media accounts across various markets, so Sprout allows us to streamline our social capabilities and content in one place, while also allowing us to monitor it's effectiveness.
Great but profiles unconnect and long videos are unable to post on Instagram.
What do you like best about the product?
The overview of the stats and the ability to post on all platforms.
What do you dislike about the product?
I dislike the most that the profiles unconnect, sometimes the tag system fails and I can't post longer videos on Instagram (have to do it manually).
What problems is the product solving and how is that benefiting you?
Sprout give me an overview of all the stats and allows me to compare different channels or tags performance.
Very useful when scheduling content on social media
What do you like best about the product?
I love that we can plan ahead any content for the month, once sheduled no need to worry about having to manually post it. it is very easy to reply to comments and also offer customer support on one page.
What do you dislike about the product?
I do not like the fact that when scheduling a post it does not automatically upload.
What problems is the product solving and how is that benefiting you?
it helps to manage all the different social media channels on one page
Sprout Review
What do you like best about the product?
What I appreciate most is the publishing space, which is very well organized and user-friendly.
What do you dislike about the product?
The reports can sometimes be confusing, and the data is occasionally inaccurate due to various bugs. I hope these problems will be resolved in future updates. The Sprout app is also quite difficult to use and frequently has issues with staying logged in. Additionally, finding the publishing reminders within the app is very challenging.
What problems is the product solving and how is that benefiting you?
We are able to connect with our audience effectively through the posts we publish. The listening and reporting tools provide us with valuable insights, which help us understand our audience better. Additionally, the integration between Sprout and Zendesk supports our customer service team, making their work more efficient.
Intuitive Scheduling, Needs Better Reporting
What do you like best about the product?
I love Sprout Social's smart scheduling feature and the best time scheduling feature, which make scheduling for the week ahead and across multiple platforms way easier. The interface is easy to use, and the user experience is pleasing, making my workflow simpler and more intuitive. Even though I didn't set it up myself, the app was easy to use, and I felt it was intuitive right away.
What do you dislike about the product?
The reports aren't that good, helpful or customizable. The AI agent hasn't really improved, advanced nor kept up with the times.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to easily schedule posts for the week across multiple platforms, which simplifies and makes my workflow more intuitive.
Social media Lead
What do you like best about the product?
Sprout Social is notable for its extensive feature set that simplifies social media management, which is especially helpful for companies and agencies that oversee several accounts. Here are a few of its most valued features:
What do you dislike about the product?
The amount of data provided is restricted because of the API limitations set by the social media platform.
What problems is the product solving and how is that benefiting you?
By consolidating messages into a single inbox, enhancing team collaboration through task delegation and approval processes, and offering strong analytics for data-driven decision-making, Sprout Social resolves fragmented social media management. Through prompt responses and integration with tools like CRM systems, it improves customer engagement while increasing productivity and optimizing workflows.
Top solution in the market, but a bit expensive
What do you like best about the product?
SproutSocial is probably the best solution I ever used for social media management and scheduling posts. It's a complete social media suite.
What do you dislike about the product?
From time to time, some accounts get disconnected, but I think it might be due to safety. The only significant flaw for me is the price, because we have quite good solutions available at a much lower cost in the market.
What problems is the product solving and how is that benefiting you?
It was good to analyze the performance of our social media channels and schedule posts.
Very easy to manage all your social media accounts in one place
What do you like best about the product?
The calendar scheduling feature allows you to plan and schedule numerous posts well in advance, and it displays them in an attractive, easy-to-read layout.
What do you dislike about the product?
Employee advocacy features you have to buy separately and its very expensive - per user basis.
What problems is the product solving and how is that benefiting you?
Managing several social accounts from one place in a streamlined way.
Love how easy it is
What do you like best about the product?
Sprout makes it easy for me to manage everything in one spot. From creating and monitoring to reporting, I get it all in one spot.
What do you dislike about the product?
Certain platforms are not as functional. Fur example, Tiktok scheduling remains finicky.
What problems is the product solving and how is that benefiting you?
It's streamlined things so or marketing team can easily assign cases to our escalation team for customer service. This has been a massive benefit to our team and our members, because they get help much faster.
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