Sprout Social
Sprout SocialExternal reviews
6,029 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Efficiency at Its Best
What do you like best about the product?
I use Sprout Social every day and I really like how user–friendly it is. It makes managing multiple accounts and scheduling posts so much easier, and I love that everything’s in one place (publishing, reporting, engagement). It saves a ton of time and keeps things organized. I’ve also had great experiences with Sprout’s customer support. They’re responsive, knowledgeable, and genuinely helpful when questions or issues come up.
What do you dislike about the product?
Sprout has a ton of great features, but the pricing can be tough for smaller teams. Some of the advanced tools are locked behind more expensive tiers, which can make it harder to fully take advantage of everything the platform offers.
What problems is the product solving and how is that benefiting you?
Sprout helps us tackle a lot of the challenges that come with managing multiple social media accounts. Before, it was hard to keep track of scheduling, reporting, and monitoring across platforms, but Sprout centralizes everything in one place. It saves us time, keeps our posting consistent, and gives us clear data to share with leadership. It also makes collaboration easier since different team members can jump in without things slipping through the cracks. Overall, it solves the problem of trying to juggle too many tools and platforms separately and gives us a much more streamlined workflow.
Easy to use, good support when help is needed.
What do you like best about the product?
The tagging feature is the most helpful to me. I also like the feature to customize a scheduled post for each platform, rather than having to make three different scheduled posts.
What do you dislike about the product?
I dislike how expensive it is. I wish it was a little cheaper.
What problems is the product solving and how is that benefiting you?
Tagging the posts is a great feature. I am able to easily find which posts were posted for specific sponsors at the end of the season.
Highly Satisfied Sprout Social User
What do you like best about the product?
Sprout Social is an invaluable tool for managing multi-platform social media efforts. It makes the process of scheduling content, engaging followers, organizing/responding to messages, and creating customized reports simple and more efficient.
What do you dislike about the product?
I manage a lot of different channels across three different markets. It would be great if there were more user profiles, social channels, and listening topics including on the annual subscription.
What problems is the product solving and how is that benefiting you?
Sprout Social has been incredibly beneficial in helping to manage multiple channels across three markets. In particular, the new "Customize Post Per Network" function has been a real game changer. Aside from the scheduling capabilities, Sprout Social offers great listening and analytic capabilities. With Sprout Social, I can quickly generate reports to highlight metrics or showcase messages/sentiments connected to specific listening parameters.
Easy to use
What do you like best about the product?
I like that I can bulk upload social media posts. It really helps when we have campaigns.
What do you dislike about the product?
The reports can sometimes be confusing to use
What problems is the product solving and how is that benefiting you?
Being able to schedule out the next month social media post. It benefits me as I can see easily see what we already have planned and what gaps are missing. The tags also help with this as I can sort the posts by topic.
Very Neutral sometimes experience glitches
What do you like best about the product?
Very organized and easy to use. I like how I can naviaget through my client pages easily.
What do you dislike about the product?
Sometimes it glitches to the point it won't save my work. I also have issues with uploading and cropping posts for Instagram and the location tags never work.
What problems is the product solving and how is that benefiting you?
I like that they finally adapted to the new IG ratio.
Effective Tool for Managing Social with Robust Reporting
What do you like best about the product?
Easily intergrate multiple platforms and metrics across several accounts. Schedule ahead and track implementation plan/calendar.
What do you dislike about the product?
Login is challenging for manager/employee relationship
What problems is the product solving and how is that benefiting you?
posting and tracking some metrics
Team planning and social media planning
What do you like best about the product?
I like that our team can use this platform to stay in the loop and create social media graphics for various platforms.
What do you dislike about the product?
We seem to not be able to post for Facebook
What problems is the product solving and how is that benefiting you?
N/a
Completely chnaged how we manage social!
What do you like best about the product?
Managing customer interactions has become incredibly straightforward, particularly when handling competitions. The tagging and automation features are invaluable for filtering messages out of the main inbox, allowing staff to concentrate on genuine customer inquiries. Tagging is also highly effective for reporting, especially if you need to focus on a particular campaign or content type. Having the ability to monitor all social channels from a single platform and track which team member is handling each item makes a significant difference. Additionally, the option to save drafts and schedule content has been a real game-changer for us, as it provides a clear overview of everything planned across all channels.
What do you dislike about the product?
For the most part, Sprout is fantastic. However, I have noticed a couple of issues with the reporting feature. It sometimes includes deleted posts even when I specifically choose not to include them, and the overall engagement rate in profile reporting appears to be inaccurate when compared to the average engagement rate calculated from each individual post.
What problems is the product solving and how is that benefiting you?
Having the ability to track all of our social channels in a single location and easily identify which team member is handling each task has allowed us to eliminate a few other platforms we previously relied on. Additionally, the reporting features have saved us hours that we used to spend sifting through Excel sheets to gather results.
Sprout Social has it all
What do you like best about the product?
From the sales team to the support team, everyone at Sprout Social really seems to care about my needs and wants to make sure I have all the tools I need to manage our social accounts. As single person team, they have been a huge part of my ability to succeed. The platform is very user-friendly for my day-to-day use. Our Customer Care team likes that they can easily use the inbox to respond to our consumers needs easily and quickly.
What do you dislike about the product?
I would have like a few more options to refine repoting in the professional level.
What problems is the product solving and how is that benefiting you?
I am a team of one so having all of my Social publishing, inbox, analytics in one tool has made my job so much easier. And being able to integrate shopify and G4 helps bring everything all together in one place.
Attentive customer team, platform mostly stays connected
What do you like best about the product?
Our account team listens to us and meets with us regularly to address any concerns
What do you dislike about the product?
Our account mostly stays connected but every so often disconnects from the platforms which requires us to reconnect them
What problems is the product solving and how is that benefiting you?
We use their smart inbox to manage our customer interactions
showing 1,561 - 1,570