Sprout Social
Sprout SocialExternal reviews
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You can’t go wrong with Sprout Social
What do you like best about the product?
Sprou has one of the most user-friendly & intuitive interfaces I’ve used compared to other social media planning platforms. The new bulk posting feature is a game-changer, & I love how simple it is to organize content with notes and reminders. As someone working in social media & design, I also really appreciate the clean, aesthetic layout, it makes planning feel effortless. The customer support team is also fantastic. They're always quick to respond, very friendly & always helpful. We’ve been using Sprout daily for over a year & it continues to make our work smoother & more enjoyable.
What do you dislike about the product?
Honestly, nothing at all. My experience has been great so far & it only keeps improving as new features are added.
What problems is the product solving and how is that benefiting you?
Sprou solves the challenge of managing multiple social media accounts in one place. It saves us hours every single day ! The platform also makes it easy for our team to collaborate, track performance & keep campaigns organized. Thanks to its intuitive tools, we spend less time troubleshooting & more time focusing on creating meaningful content.
User-Friendly with Competitive Pricing
What do you like best about the product?
I appreciate Sprout Social for its seamless setup and organizational tools, especially its content scheduling and deployment features. The ability to combine content into an easy, deliverable package for client viewing is invaluable. The chat support is excellent, and the legacy pricing I receive as a long-term user is unmatched. Its user-friendly interface enhances my overall experience.
What do you dislike about the product?
I would like the feature allowing clients to comment on specific posts to be available on lower-tier plans and not limited to higher paid plans. It seems unnecessarily expensive for such a capability which other platforms offer more readily. This limitation is especially inconvenient for clients who are hands-on and picky about content details such as captions. I'd appreciate if Sprout Social made this feature accessible to all users, as it would enhance the overall utility of the product.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to combine all my content into an easy, deliverable package for clients, benefiting my work. It also serves as an organizational tool for content deployment and scheduling, simplifying my workflow.
Manages all social media platforms - in one place
What do you like best about the product?
Sprout Social allows us to integrate and manage all of our social platforms in one place - Instagram, Facebook, LinkedIn, TikTok, Twitter (X), and even Threads. Several team members use it daily to check in and respond in a timely manner. I also like that it's easy for multiple people to view the 'unread' messages, so we aren't duplicating responses or stepping on each others' toes.
What do you dislike about the product?
Occasionally, the 'connections' to our individual social media accounts will expire or disconnect, and then we have to get our IT Admin involved to reconnect.
What problems is the product solving and how is that benefiting you?
In my role, I'm responding to social media comments, posts, and DM's. We also answer direct questions about our non-profit's work and mission (customer support) through social platforms managed by Sprout.
long-time user not leaving anytime soon
What do you like best about the product?
Sprout is a robust social media scheduling and monitoring tool that is consistently adapting to trends and user needs. it covers all elements of what we need to do as social media professionals, and their customer service is always 110%
What do you dislike about the product?
The price tag. yes, we get a lot for what we pay, but they are definitely among the higher priced vendors. As a long-time user, I wish some of the extras were made available without having to pay the higher price.
What problems is the product solving and how is that benefiting you?
Sprout has helped us determine what content is performing well and what opportunities there are to increase engagement and brand awareness
A Platform Worth Posting About
What do you like best about the product?
I appreciate being able to manage all our posts across different channels in one centralized platform. The reporting features are intuitive and social listening tools are particularly insightful. Additionally, the onboarding process was straightforward and efficient. We were able to complete it within two months.
What do you dislike about the product?
The team conversations could be improved, as it currently makes it difficult to manage multiple messages and no way to clear messages once addressed. I would like an option to mark chat messages as complete. Also, I find it inconvenient that the calendar automatically creates separate draft assets for each channel.
What problems is the product solving and how is that benefiting you?
The inbox feature helps streamline responses promptly. The approval processes are easy to set up and maintain for approvers. Seeing account posting frequency and performance is also very helpful for identifying channels that can be merged or turned off.
Great Insights and Always Improving
What do you like best about the product?
Sprout Social provides fantastic reporting on social media pages, tracking account-wide and post-specific analytics. This has helped our team improve and benchmark our effectiveness. The ability to compare ourselves with other similar accounts is very helpful. Also, being able to schedule posts is a big plus.
What do you dislike about the product?
We have no negative feedback in our use of Sprout and what we accomplish through its software.
What problems is the product solving and how is that benefiting you?
Sprout provides a centralized place for us to manage our various accounts across different platforms. We can track our growth and engagement metrics to justify our efforts and improve our communications. We can schedule posts and plan our content more effectively.
Great schedule + reporting tool
What do you like best about the product?
It's so easy to schedule posts ahead of time. I love the optimized times feature.
What do you dislike about the product?
It's a little clunky when cross-posting. Even once scheduled, you cannot edit them independently. Any edit you do for one will affect all of them.
What problems is the product solving and how is that benefiting you?
I have great insights and ease to schedule out well in advance.
Sprout is far ahead of its competitors!
What do you like best about the product?
Sprout Social is your one-stop shop when it comes to all things social media. The first thing I noticed about Sprout was that its publishing page had many features that set it apart from other social media management platforms. The ability to customize captions per platform, schedule the same item at different times based on the platform, automate an Instagram first comment, tag, and collaborate with other users, all within Sprout, has made social media publishing easy and efficient. Next, their analytics generation is insightful, thorough, and reliable. Whenever I am looking for more information or I have a question regarding certain metrics, the Sprout customer support is fast and helpful. I use Sprout every day for social media publishing, and it's great to have a platform that is reliable, efficient, and insightful.
What do you dislike about the product?
Overall, I have a very positive experience with Sprout. The user experience makes sense and is intuitive. The only elements I "dislike" are missing features and items that Sprout can integrate to make it an even stronger platform compared to its competitors. First, Sprout should have a comment to DM automation available within its publisher. I currently use linktree for that type of automation, but since there is already a Sprout link in bio feature, expanding that to include a comment to DM automation for Instagram would be a game-changer. Next, I cannot schedule a thread to X, meaning that whenever I develop a thread, I have to do it in-app and post it manually every time. This can be a feature Sprout adds. Finally, Sprout currently does not offer an analytics report for live comments and interactions on live videos. Adding this would enhance the analytics reporting experience for Sprout Users.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me draft and schedule posts in an efficient manner. It helps me avoid manually replicating the same task multiple times, and it has made social media scheduling and publishing easy. This is benefiting me because I can automate processes and avoid unnecessary manual posting. Sprout allows the social media publishing experience to be efficient, enabling me to direct my time more into content creation than the posting and analytics process.
Seamless Setup with Exceptional Support
What do you like best about the product?
I appreciate Sprout Social's smooth implementation process, backed by excellent support from the team. It's very organized and easy to understand, with flexibility to revisit training topics. The tool streamlines posting and scheduling for multiple accounts, and its reporting on KPIs is crucial for the business. The listening tool is extremely helpful in understanding brand conversations online. I also find the publishing, approval, scheduling, calendaring, reporting, and listening features particularly useful. Their standout customer support would make me purchase it again.
What do you dislike about the product?
I would like to see an influencer tool integrated into the platform.
What problems is the product solving and how is that benefiting you?
Sprout Social streamlines posting, scheduling to multiple accounts, optimizes post times, and reports on vital KPIs. The listening tool provides brand insights, helping me respond effectively to online discussions.
Sprout Social Review 2025
What do you like best about the product?
Sprout Social makes managing multiple accounts seamless. The scheduling, reporting, and engagement tools save a ton of time, and the platform is very user-friendly. I especially like the detailed analytics and the ability to collaborate across teams.
What do you dislike about the product?
I don’t love the Smart Inbox. It’s helpful for monitoring, but I wish it had more capabilities — like the ability to reshare posts directly or manage content in a more dynamic way.
What problems is the product solving and how is that benefiting you?
Sprout Social helps streamline managing multiple social accounts by putting scheduling, publishing, and reporting in one place. Instead of jumping between platforms, I can plan content, track performance, and engage with the community more efficiently. This saves me time and makes it easier to keep everything consistent and organized.
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