Sprout Social
Sprout SocialExternal reviews
6,026 reviews
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Game-Changer for Social Media Management
What do you like best about the product?
I love the release of unlimited profiles and groups in Sprout Social, which has been game-changing from a management and reporting perspective. The customization options and the fact that it's built specifically for social media managers stand out to me. I also love Sprout Social's reporting capabilities. Even though the initial setup wasn't ideal since I manage a large amount of accounts, I appreciate that Sprout Social has been learning together with me on the platform.
What do you dislike about the product?
I would like the ability to duplicate groups – This would be so helpful and reduce time building different reports for different groups. Sometimes I just need the same group but slightly different.
What problems is the product solving and how is that benefiting you?
Sprout Social's unlimited profiles and groups feature is game-changing for management and reporting.
One Inbox, Simple Scheduling, and Helpful Analytics—Sprout Makes Work Smoother
What do you like best about the product?
The best part of Sprout for me is having all messages and comments in just one inbox. It makes responding faster and keeps things from getting lost. Scheduling posts is also very simple, and the calendar view helps me plan content in advance. The analytics are helpful because I can easily see which posts perform better and adjust my strattegy. It has made my daily work smoother.
What do you dislike about the product?
The interface can feel overwhelming at first sight. I think the platform could improve by making some tools more simple and faster to access. It’s a good tool overall, but it could be more intuitive for new users.
What problems is the product solving and how is that benefiting you?
We are currently checking Google and Yelp reviews and making sure all customers are getting a response and also a resolution in most cases. It's really easy to navigate through those hundreds of reviews through Sprout and keep an organized flow in our journey.
Streamlined Comments Management, Needs Speed Improvement
What do you like best about the product?
I like that Sprout Social is easy to use and well organized. The saved reply library is a feature that I value a lot.
What do you dislike about the product?
I think it could be faster when I click to hide a comment.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for managing paid social comments and it solves visibility issues on Meta.
Reliable Scheduling & Google Reviews, but Navigation and Image Limits Hold It Back
What do you like best about the product?
It reliably allows my company to schedule social media posts and manage our google reviews.
What do you dislike about the product?
I find it can be quite difficult to navigate and only allows 10 images per social post.
What problems is the product solving and how is that benefiting you?
It is allowing us to better schedule our social media and track various metrics.
A Centralized Hub for All Things Social
What do you like best about the product?
It is a centralized hub for all things social!
What do you dislike about the product?
I wish that the smart inbox was easier to organize when working cross functionally with Social and Guest Experience teams
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What problems is the product solving and how is that benefiting you?
Sprout has been helpful for us to troubleshoot how to integrate our Guest Experience team into the Sprout platform, which will help make our two teams working together more seamless.
Neat Publishing Tool with Great Display, Layout, and Format
What do you like best about the product?
The publishing tool is actually neat! I wish that it had some more features but the display, layout, and format are all great.
What do you dislike about the product?
I dislike how restrictive it can feel. I feel that there is a distinct lack of the freedom that is associated with social media.
What problems is the product solving and how is that benefiting you?
Sprout is helping us really reach a wider audience which is exactly what we needed to do!
Effortless Social Scheduling with Sprout Social
What do you like best about the product?
I like how Sprout Social creates efficiency for us, especially with scheduling across platforms. It’s user-friendly and intuitive, so the whole team can use it without an issue. The dashboards and layout make it easy to find exactly what you need. The initial setup was very easy, and we were able to add our accounts and get everything set up with relatively little issue. Compared to the system we used before, Sprout Social doesn't have massive connectivity issues and offers a much better ease of use.
What do you dislike about the product?
The only thing we found that we needed that Sprout Social doesn’t offer is a way to search posts effectively. In case we want to repost something from many months ago. We have a project management system where we can do this, but it would be much easier if we could do it within Sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social creates efficiency with scheduling across platforms and allows us to share information internally so colleagues can share it across their social media.
Love the Social Post Scheduling Calendar
What do you like best about the product?
The scheduling calendar for social posts.
What do you dislike about the product?
I wish we could bank some handles that we've used in the past for tagging purposes. A library of accounts that we frequently tag would be super helpful!
What problems is the product solving and how is that benefiting you?
We benefit most with the ability to have multiple seats on the same account. We work with contractors for social so it's the best tool to collaborate and work together. The social calendar allows us to draft posts, add notes for when we want a specific post, and schedule out for the entire month.
Scheduling Posts in Advance Made Our Workflow Easier
What do you like best about the product?
I like being able to schedule multiple social posts at once on different platforms.
What do you dislike about the product?
I dislike that you can't do TikTok collabs or story posts, so I will often have to manually do those once the post is live.
What problems is the product solving and how is that benefiting you?
It's helping me pre plan social posts, so I don't have to think about them outside of the work day or on weekends.
Enhances Team Visibility, Great Support
What do you like best about the product?
I like that Sprout Social provides visibility for the team. The Employee Advocacy element is a convenient way for our internal team to share our voice and is a shortcut for our team to promote current stories while maintaining our brand voice. Additionally, the customer support team was easy to work with when we ran into issues updating our SSO settings.
What do you dislike about the product?
We recently ran into some issues when updating our SSO settings. SSO could be improved by allowing more options for the standard SSO used.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me maintain consistency and accuracy across multiple social channels. It provides visibility for my team and the Employee Advocacy feature is a convenient way for our team to promote stories while keeping our brand voice consistent.
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