Sprout Social
Sprout SocialExternal reviews
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Ease of Management
What do you like best about the product?
I appreciate how Sprout Social allows me to post across all our necessary social platforms. I can also schedule posts for later in the week.
What do you dislike about the product?
I wish it was easier to connect a new account to start advertising. Also, when an account needs to be reverified, it's proven somewhat difficult as only an admin can make the changes.
What problems is the product solving and how is that benefiting you?
It save me time by allowing me to post across multiple platforms.
I've used Sprout Social for over four years - the support and workflow has been a great to use.
What do you like best about the product?
Easy to tag posts to create end of year metric reports for our clients.
What do you dislike about the product?
Wish there was more capabilities for scheduling IG Stories.
What problems is the product solving and how is that benefiting you?
Almost another team member on our creative team. Scheduling posts and being able to simply tag accounts has been wonderful.
A great tool to utilize for your social media
What do you like best about the product?
Sprout Social has been very helpful when it comes to scheduling content, reviewing trends and data, and managing community all in one place. It is easy to use an navigate, and our social team uses it very often.
What do you dislike about the product?
I do think the data can be a little confusing at times, and not accurate.
What problems is the product solving and how is that benefiting you?
Helping filter all of our comments in one place, scheduling content when needed, monthly reporting.
The EXACT Platform I was Looking For
What do you like best about the product?
What I find the most helpful about Sprout Social is that it's super easy and convenient to collaborate with other team members and to allow for constructive feedback in real-time.
What do you dislike about the product?
There are a lot of features and tools that aren't included in the basic program and require a lot of upgrades to access.
What problems is the product solving and how is that benefiting you?
The monthly social media analytics are easily accessible within Sprout and I can send them quickly to clients who need them for ownership or marketing calls.
everything in one place - social media management tool
What do you like best about the product?
Some of the best features of Sprout are its ability to manage all of our clients’ social media accounts in one place, respond to messages, assign tasks to team members, and request client approval before publishing posts. Connecting accounts is simple, and organizing them into folders or by client is straightforward. Overall, it’s an excellent tool.
What do you dislike about the product?
The tool is on the pricier side, but it delivers value for our needs.
What problems is the product solving and how is that benefiting you?
Sprout streamlines message and community management across all our clients, making it easy to schedule posts for each account. The reporting features are excellent, giving us clear visibility into what performs best and helping us create actionable insights and recommendations for our clients.
Sprout Social has supercharged our social media program!
What do you like best about the product?
Sprout Social provides an all-in-one solution for our team. We LOVE the 'Cases' feature, which automatically routes certain inbound comments and messages to the appropriate Customer Care team. It has saved our time so much time and has allowed us to respond to our customers faster. All around, the user interface for Sprout Social is easy to use, which makes implementing the platform with new employees a breeze. Their Customer Support Team is quick to respond to email inquiries, which we love! It's a tool we use every single day in our work. And as a cherry on top, it's simple to integrate our reviews into Sporut Social, allowing our team to manage those in the same place they manage social inquiries.
What do you dislike about the product?
Our industry has thousands of competitors who use the same keywords we do in our posts. Because of this, it's very difficult to use the social listening tool with Sprout Social. It would be impossible to mass exclude all of these competitors. Hopefully there can be a tech solution for this soon.
What problems is the product solving and how is that benefiting you?
The Smart Inbox allows us to see every single message or comment we get, which helps us analyze what people are saying and helps us address all customer concerns.
The scheduling tool is great for finding the best times to post, which ensures we reach the most people we can.
The scheduling tool is great for finding the best times to post, which ensures we reach the most people we can.
Easy of access
What do you like best about the product?
I appreciate the training and resources. It is also very easy to understand and learn. This is my first time using it at my new job and it didn't take long to get comfortable with it.
What do you dislike about the product?
For social listening, I wish there were more refined metrics so I don't have to scroll through every mention. Maybe there could be better grouping of key words.
What problems is the product solving and how is that benefiting you?
Solving ease of access to Social Media metrics.
Social management that saves time and boosts engagement
What do you like best about the product?
Sprout makes managing multiple brands and accounts extremely efficient. The built-in dashboard allows me to monitor conversations, schedule content, and track performance all in one place. The analytics are clear, customizable, and make reporting much easier to share with leadership. I also appreciate the smart inbox, which consolidates messages across platforms, making guest engagement seamless. Overall, the ease of use, detailed insights, and reliable scheduling tools make Sprout an essential platform for our team.
What do you dislike about the product?
The main downside is that some of the more advanced reporting and listening features come at an additional cost, which can add up quickly. Occasionally, there are slight lags in real time data updates, but nothing that significantly impacts day to day workflow. It would also be nice if certain integrations were a bit more customizable.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the challenge of managing multiple brand accounts, conversations, and reporting in one centralized platform. Instead of jumping between different channels and spreadsheets, everything is consolidated into a single dashboard. This saves our team significant time, reduces the chance of missing guest messages, and makes it much easier to track performance across campaigns. The streamlined workflow allows us to focus more on creating content and engaging with guests, while the robust analytics provide clear insights that help us demonstrate value to leadership and make smarter strategic decisions.
A Must-Have Social Scheduling Tool!
What do you like best about the product?
Sprout Social has been an absolute game-changer for managing my social media strategy. The platform is clean, intuitive, and makes scheduling posts across multiple channels effortless. I especially love the Smart Inbox feature—it keeps all my messages, comments, and mentions in one place so nothing slips through the cracks. The analytics are another standout. Instead of piecing together data from different platforms, Sprout Social provides clear, easy-to-digest reports that help me understand what’s working and where I can improve. It saves me hours every week and gives me confidence when presenting results to my team.
On top of the product itself, their customer support is excellent—responsive, helpful, and genuinely invested in making sure users succeed.
If you’re looking for a reliable, powerful, and user-friendly social media management tool, I couldn’t recommend Sprout Social more highly. It’s streamlined my workflow, improved engagement tracking, and helped me create a more intentional content strategy.
On top of the product itself, their customer support is excellent—responsive, helpful, and genuinely invested in making sure users succeed.
If you’re looking for a reliable, powerful, and user-friendly social media management tool, I couldn’t recommend Sprout Social more highly. It’s streamlined my workflow, improved engagement tracking, and helped me create a more intentional content strategy.
What do you dislike about the product?
Honestly, I can’t think of anything I dislike about Sprout Social. It’s rare to find a tool that consistently delivers on everything it promises, but Sprout does exactly that. Highly recommend!
What problems is the product solving and how is that benefiting you?
Sprout Social is solving the challenge of managing multiple social media accounts efficiently. Instead of jumping between platforms, I can schedule posts, monitor engagement, and respond to messages all in one place. The Smart Inbox saves me from missing important comments or DMs, while the analytics give me clear insights into what’s working and where I can improve.
The biggest benefit is time saved and peace of mind—I spend less time on repetitive tasks and more time focusing on strategy and creating meaningful content. It also helps me demonstrate ROI more effectively with easy-to-share reports, which has strengthened collaboration with my team.
The biggest benefit is time saved and peace of mind—I spend less time on repetitive tasks and more time focusing on strategy and creating meaningful content. It also helps me demonstrate ROI more effectively with easy-to-share reports, which has strengthened collaboration with my team.
Makes Social easier to manage
What do you like best about the product?
I love that I can put together my entire monthly calendar and let it run without much maintenance.
What do you dislike about the product?
It occasionally disconnects from social profiles, but I think that's likely on the Meta side.
What problems is the product solving and how is that benefiting you?
Overall daily management of postings.
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