Sprout Social
Sprout SocialReviews from AWS customer
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Improves team productivity and efficiency
What do you like best about the product?
Very user friendly. Content review process helps improve efficiency.
What do you dislike about the product?
Customer support has been hit or miss for us.
What problems is the product solving and how is that benefiting you?
We have several people from different teams that are involved in our social media content creation and strategy, and Sprout allows for more collaboration.
Superior Enterprise Social Management Tool
What do you like best about the product?
I use Sprout regularly for multiple clients. I appreciate the ability to manage several teams and profiles, each with their own access permissions. The reporting features are decent, and the tagging system is quite helpful. Additionally, the training provided is good.
What do you dislike about the product?
The Tableau integration does not include all fields making it annoying to filter data to custom tags.
What problems is the product solving and how is that benefiting you?
Allows us to manage multiple challenges in a single location and improve visibility across scheduled content for multiple team members.
Works well for our team
What do you like best about the product?
Ease of scheduling, mobile app is useful, provides necessary reports
What do you dislike about the product?
Notifications on the app are not consistent.
What problems is the product solving and how is that benefiting you?
Allows us to easily post the same content across multiple platforms
PR/Content Associate Manager, managing social media at an advertising agency!
What do you like best about the product?
I appreciate Sprout's content calendar scheduling tool and community management features within the Smart Inbox. Sprout makes it simple to collaborate with my team and understand our brands' communities.
What do you dislike about the product?
When certain social platforms make updates to their posting capabilities, it's not quickly translated over to Sprout. For example, we post a lot of Pinterest carousels and videos for our clients as well as multimedia carousels on Instagram, but we're currently unable to schedule these types of posts through Sprout. Recently, it was very helpful when Sprout enabled scheduling for LinkedIn PDFs.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me and my team easily update content calendars when the social landscape requires us to shift our schedule quickly. Sprout also makes it simple to share reports with our clients and identify areas of improvement. Sprout's community management features directly influence our content calendars and help us be present with our audiences that range in size.
So much more than a scheduling platform! Sprout unlocked incredible insights for our social strategy
What do you like best about the product?
I love Sprout's recommended posting times, which help simplify post-scheduling and provided easy justification to management for our planning. Sprout's dashboard is easily exportable and sets a strong foundation for sharing insights in our audience engagement. There are so many analytics features available in Sprout that go above and beyond social organization and make a real strategy value-add. It is also easy to add team members to the permissions boards, facilitating collaboration and onboarding.
What do you dislike about the product?
Because of the number of features available, there can be a learning curve to the platform.
What problems is the product solving and how is that benefiting you?
Sprout functioned as a key analytics platform for managing our social media. Since we were present across multiple platforms, Sprout helped us understand the big picture in our audience engagement. Since we were running these accounts to market a product, Sprout also helped us identify negative or neutral social comments, and allowed us to respond to users in a timely and friendly way to manage overall page sentiment.
Sprout is AWESOME and EASY to use!
What do you like best about the product?
I love that Sprout allows me to post to multiple platforms at once. I am an employee and I like that my posts get sent over to my boss for it to be reviewed before it is sent out.
What do you dislike about the product?
Navigating the main page can be difficult when multiple people are posting to different social media accounts.
What problems is the product solving and how is that benefiting you?
Takes the pressure off of posting to social media individually through all of our accounts on different platforms.
We transitioned from MuckRack to Sprout a few months ago, and Sprout has been infinitely better.
What do you like best about the product?
The content calendar makes it easy to organize all of our accounts. I'm currently worked on going back and tagging posts that we had before our switch to Sprout, and you all made it easy to do so.
What do you dislike about the product?
When I'm scheduling a post, I wish Sprout didn't save the previous account as the account that I want to post to. For instance, if Donny posted 12 minutes ago for Santa Rosa, When I get on there to post to Cabrini, I need to change it off of Santa Rosa. Tedious I know, but that is the downside.
What problems is the product solving and how is that benefiting you?
The management of over 20 different accounts across four different platforms.
Streamlining the Digital Marketing Process
What do you like best about the product?
What I appreciate most is having everything consolidated in one place. As a digital marketer, I usually have to juggle multiple screens for various projects, but with everything organized within Sprout, managing the social media aspect of my job becomes much easier to handle. It really helps eliminate the chaos!
What do you dislike about the product?
One of my main challenges in the past was having to repeatedly edit the same post for different platforms. I prefer to adjust the wording of my posts to better connect with the specific audiences on each platform. For instance, I might use a more casual tone for Instagram, a slightly more formal approach for Facebook where our audience tends to be older, and a professional style for LinkedIn. Fortunately, this feature has now been added, and I really appreciate it!
What problems is the product solving and how is that benefiting you?
When I started in my role, our team relied on a third-party program to organize our social calendar. Using that tool alongside Sprout led to some friction, making the planning process cumbersome and causing us to occasionally miss posting days. Eventually, I decided to switch from the third-party program to Sprout's Calendar feature. This change made it much easier for me to visualize our social calendar and streamlined the transition from planning to scheduling and posting.
All around great tool for social media pros
What do you like best about the product?
the fact that it is a trust-worthy all-in one platform that allows me to save time for myself and my clients.
What do you dislike about the product?
I've run into a few minor bugs that my colleagues haven't experienced, such as issues with scheduling posts on specific platforms when certain required fields are involved.
What problems is the product solving and how is that benefiting you?
Being able to schedule posts across multiple platforms simultaneously and manage them all within a unified calendar, which also allows for editing and scheduling, has greatly streamlined my workflow. The fact that this calendar can be shared with both my team and clients makes the processes of reporting and obtaining approvals much more efficient.
Sprout reporting is good
What do you like best about the product?
The straightforward reporting features are extremely useful, and the charts make it easy to visualize results clearly.
What do you dislike about the product?
It is very hard to get paid vs organic results, for a channel/account. It would be best to see paid, organic and a total very clearly in the profile reporting.
What problems is the product solving and how is that benefiting you?
it allows us to schedule posts that's awesome.
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