Sprout Social
Sprout SocialReviews from AWS customer
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A Powerful Tool for Managing Multi-Channel Social Media
What do you like best about the product?
I’ve been using Sprout for several months, and as someone managing social media for a larger organization with multiple pages and channels, I’ve found it to be highly effective. Our team makes extensive use of the tagging feature, which streamlines the organization and categorization of our content. One of the features I’ve come to appreciate most recently is cross-network customization, which significantly enhances efficiency when publishing similar content across multiple platforms.
What do you dislike about the product?
Occasionally, we experience minor glitches with the platform, such as accounts becoming unlinked. While these instances are infrequent, they can be disruptive. Additionally, one area for potential improvement would be enabling the ability to schedule videos and photo carousels together as one post for Instagram, which would greatly enhance our content planning and publishing workflow.
What problems is the product solving and how is that benefiting you?
Sprout Social enables me to build a curated content calendar with posts that can be scheduled and automatically published, significantly improving efficiency and saving time. Additionally, the platform offers intuitive tools for organizing tags and content, allowing our team to easily categorize and revisit topics for review or analysis.
Very easy for everyday use navigating social media.
What do you like best about the product?
How easy it is to use everyday and schedule posts across multiple channels. The customer support is great and they have always helped me quickly and clearly. I love being able to track notifications across all channels in the inbox.
What do you dislike about the product?
Some posts go missing and I can't locate.
What problems is the product solving and how is that benefiting you?
Easily posting across multiple channels and tracking performance, and managing inbox.
Intuitive Tool
What do you like best about the product?
Sprout Social simplifies the process of scheduling posts and accessing analytics. I particularly appreciate the employee advocacy platform offered by Sprout Social. Both features are user-friendly for administrators as well as regular users. I use it all the time to make sure our social calendar is up-to-date!
What do you dislike about the product?
The email support is satisfactory, but I found the onboarding team for both Sprout Social and Employee Advocacy to be mediocre and often unresponsive.
What problems is the product solving and how is that benefiting you?
N/A
Great for analytics, but not practical
What do you like best about the product?
The analytics it provides and keeping posts all in one place
What do you dislike about the product?
It lacks so many features that are found directly on the apps. Sometimes I post on the app directly instead because it won't work or doesn't look good when posted on the platform.
What problems is the product solving and how is that benefiting you?
Gives me data that I need to see how we are doing overall.
Love at first click!
What do you like best about the product?
I would say the best part is the ease of use, customer support, and how well the system runs.
What do you dislike about the product?
I don't have any current issues. The system runs well. Support is on top of any issues we did have. And I'm even faster on Sprout than Khoros.
What problems is the product solving and how is that benefiting you?
We have no current issues
AMAZING!!
What do you like best about the product?
Sprout Social has completely transformed the way we manage our social media. The platform is intuitive, the analytics are insightful, and scheduling posts has never been easier. Our team feels more connected, efficient, and confident in our social strategy.
What do you dislike about the product?
The listening section is a bit difficult to understand and follow.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the challenge of managing multiple social media accounts in one place. It streamlines scheduling, monitoring, and engagement, and provides clear analytics that help us understand what’s working.
Sprout Social Experience for B2B Social Management
What do you like best about the product?
When I look at our overall marketing budget, Sprout Social is one of the best investments we make in terms of money spent and value delivered. We use Sprout for social media management, and the platform is intuitive and reliable, and the reporting features are robust and easy to use. I use the tool daily and couldn't imagine not having it as part of my daily workflows.
What do you dislike about the product?
Would like to see more emphasis on LinkedIn features, as for many B2B companies, that is our most important social channel.
What problems is the product solving and how is that benefiting you?
As someone who manages multiple social channels for multiple brands, having the Sprout platform consolidate all activity is extremely beneficial.
Sprout streamlines organization operations
What do you like best about the product?
Sprout has become one of the most valuable tools our organization has adopted over the past year. With a small team, we've found that Sprout allows us to schedule many of our digital media posts in advance during quieter periods. This, in turn, frees up our time when we enter our busier seasons. We've also found the platform easy to learn and straightforward to teach to others on our team. Sprout allows us to see what posts across several of our social media platforms are scheduled. This has in turn made it easier for us to plan ahead. We use this tool almost daily.
What do you dislike about the product?
There are so many capabilities that Sprout offers & I just haven't had the chance to explore them. I'd loved to participate in webinars and see what tools are out there that benefit our organization & improve efficiency.
What problems is the product solving and how is that benefiting you?
We have a very small staff of 2. Sprout allows us to schedule many of our posts in advance which frees up our time when things start to ramp up. Previously, we were posting on our social accounts day of. Being able to schedule them keeps us in track with our calendar and saves us time & worry.
Intuitive Reports, effective dashboard, and wonderful grid planner
What do you like best about the product?
I like the intuitive and easy-to-create reports in Sprout Social. I also enjoy the content grouping by campaigns, which is very intuitive. Additionally, the initial setup was very simple and the support is good. I also love the Instagram grid planner.
What do you dislike about the product?
The mobile app is complicated for me, it's difficult to schedule posts and add tags from the mobile.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule content, analyze performance metrics, and generate reports. It helps me detect posts with more or less engagement, compare, and avoid posting without purpose.
Strong but Expensive for What You Get
What do you like best about the product?
Sprout Social is a powerful publisher and social listening tool. Compared to other platforms, there is superior functionality in both of these areas.
What do you dislike about the product?
The analytics side of Sprout Social leaves a lot to be desired. Reps were not able to assist in terms of meaningfully dividing paid and organic results, making reporting so muddled it's almost useless. Additionally, with social media advancing into the importance of trending audio, shoppable posts (TikTok) and other modern features, we don't use Sprout as often.
What problems is the product solving and how is that benefiting you?
Sprout Social provides a powerful solution for social listening. We're able to handle our customer service primarily through the platform, which is a time saver.
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