Sprout Social
Sprout SocialExternal reviews
6,025 reviews
from
and
External reviews are not included in the AWS star rating for the product.
User-Friendly Platform with Helpful Insights and Strong Onboarding
What do you like best about the product?
Sprout is very user-friendly and easy to use. I appreciated the walk-throughs and onboarding calls to fully understand the platform. I think a lot of the insights are helpful.
What do you dislike about the product?
The posting capabilities are limited compared to Typefully for X. We can't post threads, schedule threads, schedule QTs, or post polls. I don't know how Typefully is able to access this, but Sprout cannot. It'd be great if you can look into how to include those features.
What problems is the product solving and how is that benefiting you?
Sprout helps us better track our own social metrics each month. We weren't doing any monthly tracking before and now we're able to actually see how our social accounts and campaigns are performing. The listening tool has been helpful to see what competitors are posting about and how we stack up compared to them.
Sprout Social’s Powerful Reporting and Seamless Team Collaboration
What do you like best about the product?
What stands out to me most is Sprout Social’s strong reporting tools and collaborative features that help teams work more efficiently.
What do you dislike about the product?
Response workflows can sometimes feel limited when handling high-volume customer interactions typical in BPO operations.
What problems is the product solving and how is that benefiting you?
Sprout Social solves inefficient social media tracking and reporting. It benefits me by providing clear insights that help improve performance and client satisfaction.
Seamless All-in-One Social Media Management
What do you like best about the product?
I like having all in one platform with Sprout Social, seeing all my reviews, comments, and reports. The reports are really useful; they give me comparisons to see which social media I need to focus on the most. I switched from WIX to Sprout Social mainly because of the reports. The initial setup of Sprout Social was extremely easy.
What do you dislike about the product?
Absolutely nothing
What problems is the product solving and how is that benefiting you?
Sprout Social saves me from uploading to social media individually and provides all-in-one access for reviews, comments, and reports. The reports help identify which social media platforms need more attention.
Collision Detection and Message Tagging That Keep Teams in Sync
What do you like best about the product?
Collision Detection: You can see in real-time when a teammate is responding to a message, which prevents the awkwardness of two people answering the same customer.
Message Tagging: You can categorize incoming messages to track trends, such as common product complaints or feature requests.
Message Tagging: You can categorize incoming messages to track trends, such as common product complaints or feature requests.
What do you dislike about the product?
Feature Overload: For small businesses or solopreneurs, there are often too many "bells and whistles" that make simple scheduling feel overly complex.
Setup Complexity: Configuring team permissions, approval workflows, and custom reports can be time-consuming compared to more plug-and-play tools.
Setup Complexity: Configuring team permissions, approval workflows, and custom reports can be time-consuming compared to more plug-and-play tools.
What problems is the product solving and how is that benefiting you?
Saves time managing social channels
Helps you understand what content works
Improves engagement with your audience
Makes teamwork and response tracking easier
Helps you understand what content works
Improves engagement with your audience
Makes teamwork and response tracking easier
Decent Analytics, Needs Faster Engagement
What do you like best about the product?
I use Sprout Social for engaging social media and enhancing my reach. It helps me with better marketing by making my content more appealing, polished, and correct. I really like the user experience and find the analytics and reporting features valuable, especially after switching from Hootsuite due to its high cost. The analytics reports are particularly beneficial.
What do you dislike about the product?
I find the centralized smart box not fast enough, which can be frustrating. The comments section is also not responsive, affecting my ability to engage quickly. Additionally, the mobile application lacks several key functionalities available in the desktop version.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for engaging social media, enhancing reach, better marketing, and making content more appealing. It also helps with analytics and reporting.
Convenient Setup and Scheduling That’s Easy to Learn
What do you like best about the product?
I love how convenient it is. From setup to scheduling, it’s such a cool breeze. From the day I started using it for the first time, I thought it was going to take a while to learn, but I quickly realized it only took a few hours to understand the functionality.
What do you dislike about the product?
It won’t let me schedule stories on Facebook, and on Insta I’m not 100% confident the stories will actually go out. On top of that, the mobile app isn’t as good as the web application, so the overall experience feels less reliable and less smooth to use.
What problems is the product solving and how is that benefiting you?
It’s a turnkey solution and a solid starting point for all my content planning, scheduling, and reporting needs.
Helpful Reports and Easy Multi-Account Post Scheduling
What do you like best about the product?
The reports and graphs are very helpful when presenting. It is also very easy to schedule posts from multiple accounts. The customer service is also very helpful
What do you dislike about the product?
It has a high price. I also wish it used more AI integrations to make suggestions about content or what posts to do more.
What problems is the product solving and how is that benefiting you?
Sprout helps me post form multiple accounts and track social media growth.
Intuitive Interface with Powerful Smart Inbox and Social Listening
What do you like best about the product?
Sprout Social has been a great help. I like that I can create a custom view and set up separate inboxes for technical inquiries and complaints. It’s excellent, especially with the Smart Inbox and social listening features, which I use a lot. Overall, I really like it. The interface is intuitive as well, and the learning curve feels manageable.
What do you dislike about the product?
The only thing I can say here is that if you’re not used to manual processes, Sprout can feel overwhelming at first.
What problems is the product solving and how is that benefiting you?
Improve quick responses and professional content that projects a good image. Spend less time jumping between tabs and more time analyzing real data and reports on topics that interest our potential clients.
Full-Featured Platform with Excellent Support and Helpful AI Tools
What do you like best about the product?
The platform is a full-featured solution for mid-tier to enterprise businesses. The support is excellent, and the advanced AI tools are genuinely helpful—they assist rather than get in the way. The platform was very easy to use from an agent's perspective and was easy to implement from a management perspective. Integration with HubSpot was very easy and we use the platform every day to support our business.
What do you dislike about the product?
Sprout has a lot of features, and moving our team from a basic HubSpot implementation to a fully process-driven workflow in Sprout took more time than we expected. That said, the transition ultimately supported our team and improved how we work.
What problems is the product solving and how is that benefiting you?
It has allowed us to transition to a case-based support model, which has provided more detail and visibility into handling times and overall support volume. We’re also uncovering new insights across the web through Social Listening. That said, we’re still refining our listening queries so we can further leverage the tool and get even more value from it.
Amazing Algorithm and Approval Workflow for IT Teams
What do you like best about the product?
I liked the main features, and I also liked ViralPost because its algorithm is amazing. It detects when the IT audience is most active and then publishes the post automatically. I also really appreciated the approval workflow—it’s ideal for IT environments and works excellently.
What do you dislike about the product?
If you don’t pay for the more expensive plans, some specific features or parts of the CRM may be limited.
What problems is the product solving and how is that benefiting you?
It’s a tool that was definitely worth implementing. It works well, and it’s an IT brand that prioritizes its reputation, rigorous data analysis, and prompt customer support. So far, it has been very beneficial, professional, and scalable for our needs. It also works well with automation and content distribution, and I hope it continues to perform that way going forward.
showing 11 - 20