Sprout Social
Sprout SocialReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
5,472 reviews
from
External reviews are not included in the AWS star rating for the product.
Clunky Interface, Difficult Setup
What do you like best about the product?
I find Sprout Social's Reporting function to be fairly easy to navigate, which helps in efficiently managing and analyzing social media engagements. I also appreciate that I can access the contact list from different locations within the program.
What do you dislike about the product?
I find Sprout Social to be clunky. Not being able to view entire conversations in chronological order without moving between multiple cases is cumbersome. The initial setup was horrible, which made the transition from another platform quite frustrating.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for monitoring social channels and reporting, with easy-to-navigate reporting functions.
Efficient Social Media Management with Growth Potential
What do you like best about the product?
I really appreciate Sprout Social’s reporting function for its simplicity and ease of use compared to previous tools we have used. The ability to quickly download reports as PDFs is particularly convenient for my needs. Additionally, I find the tagging functions extremely beneficial, especially the creation of macros that allow crew members to efficiently apply multiple tags to messages without needing to add them individually. This feature is a huge time-saver when dealing with heavier volumes or busier times. Furthermore, I am impressed by the detailed and in-depth reporting capabilities offered by Sprout Social, which surpass what our previous tool, Hootsuite’s Spark Central, could provide. These aspects have been crucial for us in managing our social media accounts, enabling us to track conversations across channels seamlessly and maintain team accountability and performance.
What do you dislike about the product?
I find it challenging not being able to have the previous conversation history all in one place, necessitating jumping to different tabs to find that information, such as the people tab. It would be really beneficial to have a continuous scrolling function for conversation history, an aspect we've had with other tools we've used in the past. Although Sprout has shown us a mock-up of what this could potentially look like, the feature is still awaited for rollout. Additionally, there is a learning curve with the team needing to figure out how to complete tasks that were simpler in previous tools, requiring more clicking around in Sprout.
What problems is the product solving and how is that benefiting you?
We use Sprout Social to manage multiple channels in one place, creating a unified team environment, track progress, and utilize reporting to incentivize accountability. It simplifies reporting and saves time with tagging functions.
Potential for Improvement in Usability and Features
What do you like best about the product?
I appreciate how Sprout Social helps connect with customers and provides assistance, making my customer care tasks more streamlined. I enjoy its modern look, which gives the platform an appealing and updated aesthetic. Additionally, I value the use of tags to efficiently locate messages, which enhances my ability to organize and manage communications. This feature also supports creating helpful reports and gauging customer sentiment more effectively.
What do you dislike about the product?
I find Sprout Social challenging due to the excessive clicking needed, which makes the workflow cumbersome. The feed feels clunky, disrupting the smooth navigation through content. Additionally, locating internal case notes is not intuitive, which can be frustrating and time-consuming. Furthermore, during the initial setup, there were many speedbumps, which although surmountable, added unnecessary delays.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to connect with customers, assist them effectively, and gain insights through reporting and sentiment analysis using message tags.
Seamless Transition to Sprout Social—Intuitive, Powerful, and Game-Changing
What do you like best about the product?
I led the decision to transition from HootSuite to Sprout Social, and it was absolutely the right move. The first thing that drew me in was Sprout Social's interface—it's incredibly clean and intuitive. The calendar view for scheduling is straightforward, and the reporting dashboard is comprehensive without being overwhelming. Everything you need is truly right at your fingertips.
Our main motivations for switching were to expand our advocacy program and to gain access to social listening capabilities. For advocacy, we needed more seats, and Sprout delivered on that front. Beyond just the seat expansion, we benefited from robust reporting features that allowed us to assign a dollar value to advocacy shares, which our leadership team really appreciated. Our advocacy engagement rate has also increased significantly, thanks in part to Sprout's topic curation.
When it came to social listening, we recognized its importance but were concerned it might be complicated to implement. However, Sprout made it simple to set up a social listening topic tailored to our needs. This has not only helped us monitor share of voice but has also become a key part of our Reddit strategy development.
What stood out most for me was the onboarding experience. Jess was fantastic—it's rare for onboarding a new platform to be genuinely enjoyable, but I actually looked forward to our weekly calls. By the end of the process, I felt confident in both the platform and my decision to switch. More importantly, the onboarding introduced me to so many ways to elevate our social media efforts with Sprout's features. We've moved far beyond just scheduling and basic reporting to a much more strategic approach, and since making the switch, all our social KPIs have been trending upward.
Our main motivations for switching were to expand our advocacy program and to gain access to social listening capabilities. For advocacy, we needed more seats, and Sprout delivered on that front. Beyond just the seat expansion, we benefited from robust reporting features that allowed us to assign a dollar value to advocacy shares, which our leadership team really appreciated. Our advocacy engagement rate has also increased significantly, thanks in part to Sprout's topic curation.
When it came to social listening, we recognized its importance but were concerned it might be complicated to implement. However, Sprout made it simple to set up a social listening topic tailored to our needs. This has not only helped us monitor share of voice but has also become a key part of our Reddit strategy development.
What stood out most for me was the onboarding experience. Jess was fantastic—it's rare for onboarding a new platform to be genuinely enjoyable, but I actually looked forward to our weekly calls. By the end of the process, I felt confident in both the platform and my decision to switch. More importantly, the onboarding introduced me to so many ways to elevate our social media efforts with Sprout's features. We've moved far beyond just scheduling and basic reporting to a much more strategic approach, and since making the switch, all our social KPIs have been trending upward.
What do you dislike about the product?
Honestly, ever since Sprout enabled scheduling of documents and PDFs for LinkedIn, I haven't found any drawbacks. It's been a seamless experience for me!
What problems is the product solving and how is that benefiting you?
Sprout has truly simplified our daily social management tasks, allowing our team to develop new skills and successfully adopt social listening. This has become an essential part of how we shape our social strategy and monitor share of voice. Additionally, Sprout has empowered us to not only grow our social advocacy efforts but also to demonstrate real ROI.
Sprout Social is useful, yes. But oh, so pricey.
What do you like best about the product?
I like how user-friendly the platform is, and they do a fairly good job of updating the software to relfect the latest developments of each social platform. For example, when Instagram changed the ratio limitations for portrait photo posts, it wasn't long before the Sprout platform was updated as well. I also appreciate being able to add the first comment on posts in Sprout (Instagram, Facebook and LinkedIn).
What do you dislike about the product?
Adding Instagram accounts to Sprout is very tricky, and it shouldn't be that way. In order to add an Instagram profile, it needs to be connected to the brand's Facebook page, and there are always complications with Meta Business that create roadblocks for social media managers. Plus, many brands that are successful on Instagram don't want to have to worry about creating and managing a Facebook page.
Also, the cost of using this platform is ultimately what made our team search for other options.
Also, the cost of using this platform is ultimately what made our team search for other options.
What problems is the product solving and how is that benefiting you?
The social reporting features are great, making it easy to create reports on KPI's.
Also, it's easy for student workers to submit posts for my review.
Also, it's easy for student workers to submit posts for my review.
Great for Scheduling and Metrics, But Lacks Some IG Insights
What do you like best about the product?
I like how easy it is to schedule posts and make sure they go out at the best times for engagement. The analytics are super helpful too—they give clear insights into what’s working and what’s not, so it’s easy to adjust our strategy. Plus, the platform is really intuitive and user-friendly. Even if you’re new to social tools, it doesn’t feel overwhelming. Overall, it saves a ton of time and makes managing social accounts way less cumbersom.
What do you dislike about the product?
One drawback is that you can’t view metrics for Instagram collaboration posts published by collaborators, which makes it harder to get a full picture of performance. Another challenge is that Sprout’s analytics sometimes differ from what you see in the native apps (for example, it doesn’t count IG likes as part of interactions), so we have to supplement the Sprout data with data pulled manually.
What problems is the product solving and how is that benefiting you?
Overall, it reduces time spent on repetitive tasks and gives us a clearer picture of what’s working, which helps us make smarter decisions and improve our strategy. Instead of jumping between multiple apps, we can schedule posts, monitor engagement, and review performance all in one place.
Client Experience Director
What do you like best about the product?
I think it is very easy to use and figure out. I think it is broken down and I am able to easily access everything I need it for. Reports, cases, scheduling, unscheduling.
What do you dislike about the product?
One thing I didn't like in one of the most recent updates was that I can no longer access the cases from my cell phone. I have to log in to the desktop to be able to review those.
What problems is the product solving and how is that benefiting you?
Easy to use and quick.
Streamlined Social Scheduling with Minor Glitches
What do you like best about the product?
I love that Sprout Social gives me a centralized place where I can see all my content organized by day. This feature greatly enhances my ability to schedule and manage content efficiently, particularly when handling multiple clients on platforms like Facebook. Additionally, I find the monitoring capabilities quite beneficial, as they allow me to keep track of all activities ranging from inbox messages to comments and boosts. This comprehensive view helps in easily managing engagement and ensuring that I don't miss any important interactions. Overall, these features significantly streamline my workflow and contribute to better organization and effective client management.
What do you dislike about the product?
I find the glitches in Sprout Social to be problematic. While I understand that these issues can occur with any software, they sometimes push my work too close together, which can be frustrating.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule content on Facebook for clients and monitor page activity, centralizing all content by day and managing interactions efficiently.
All-in-One Social Platform with Intuitive Tools
What do you like best about the product?
Sprout is a one-stop shop for most everything social professionals need to perform their work duties. Its tools are vast and relatively intuitive, and their customization options create a positive experience throughout the workday.
What do you dislike about the product?
Sprout is an expensive tool, particularly the add-ons like social listening and advanced metrics.
What problems is the product solving and how is that benefiting you?
Our company receives a lot of customer service-related inquiries on social media that need quick addressing. Utilizing the Smart Inbox, I can quickly respond to and keep track of these various contact points and quickly forward information on to the proper parties to handle it. We post daily on various social platforms, and the composer makes it easy to publish and schedule content to these different places. Finally, the analytics (non-pro) give me the basics of what I need to report on social performance to leadership.
Comprehensive Reporting and Historical Data Add Tremendous Value
What do you like best about the product?
Comprehensive reporting and historical data
What do you dislike about the product?
Price - but I feel this is overruled by the value it provides and the custom plans that are offered.
What problems is the product solving and how is that benefiting you?
The ability to manage multiple social platforms and track performance in one app.
showing 11 - 20