Sprout Social
Sprout SocialExternal reviews
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Good analytics
What do you like best about the product?
It's great to be able to compare our competitor accounts right there in our analytics.
What do you dislike about the product?
I don' t think Sprout has any control, but I hate when I have to reconnect my accounts and forget to.
What problems is the product solving and how is that benefiting you?
We manage multiple accounts on my team, so being able to look at all of the accounts in one place is super helpful.
Elevates Social Listening and Scheduling
What do you like best about the product?
I love the strong capabilities for scheduling out posts with Sprout Social. It's efficient, and I can alert other teammates for when different types of content go out. We're able to understand conversations across social and it helps us get deeper into customers' minds. I don't have anything I dislike! I love Sprout Social because it has much more powerful tools for our social needs. The initial setup was easy.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social listening and scheduling posts, which helps us understand conversations and customer insights. The scheduling capabilities are efficient and allow me to alert teammates about content timing.
Sprout has significantly enhanced our social media campaigns and workflows
What do you like best about the product?
Analytics are by far the strong suit. Easy to implement.
What do you dislike about the product?
Lack of grid planning for Instagram specifically in current plan, it feels like this should be a baseline feature. Pricing structure is hard for small nonprofits to scale team members if volunteers are in place.
What problems is the product solving and how is that benefiting you?
Allowing an effective workflow for media scheduling and release.
Centralized Social Media Management with Ease
What do you like best about the product?
I find Sprout Social helps centralize and streamline our social media management. It solves the problem of juggling multiple platforms by providing one place to schedule and publish content, monitor engagement, and respond to messages across channels. I like the ease of use and really value the Smart Inbox, scheduling calendar, and reporting tools. The Smart Inbox makes it easy to manage and respond to messages for different platforms in one place, the calendar helps us plan and stay consistent, and the reporting tools provide clear insights we can easily share with stakeholders. Getting setup was very easy!
What do you dislike about the product?
Reporting is strong, but customization can be limited depending on what metrics or formats you want. The platform can also feel expensive for smaller teams.
What problems is the product solving and how is that benefiting you?
Sprout Social centralizes our social media management, streamlining scheduling, publishing, and engagement across platforms. I value the Smart Inbox for easy message management, the scheduling calendar for consistency, and reporting tools for clear stakeholder insights.
Using Sprout is a breeze
What do you like best about the product?
Scheduling and reporting are so, so easy with Sprout. The reports are detailed and provide good insight that my managers love. I use it all day, every day. Sprout's customer support team is very communicative and helpful.
What do you dislike about the product?
I wish it was possible to connect Bluesky accounts, and sometimes post failures can be vague in terms of what caused it. Posting scheduled videos to Instagram always gives me problems as well if they are over 1 minute long.
What problems is the product solving and how is that benefiting you?
Sprout saves me hours per day by allowing me to schedule content instead of manually posting, in addition to allowing me quick access to really valuable data about our social performance.
Sprout Social is user friendly, but not very easy to integrate with other analytical tools
What do you like best about the product?
Clear interface, easy to navigate and pull the data on the posts, filtering options are great
What do you dislike about the product?
I am missing the information how to pull and integrate the data in other reporting platforms (other than Sprout Social), we cannot use the data from Sprout Social except in the Sprout Social itself and it's not comparable to other data (for instance, to GA4 data)
What problems is the product solving and how is that benefiting you?
The platform provides a user-friendly way for non-data-focused teams to easily assess performance.
User friendly Tool
What do you like best about the product?
I used Sprout Social for Community Management. It is a very easy to use tool. Also they have a great support team, that responds quickly and friendly to inquiries.
What do you dislike about the product?
It would be even more user friendly, if I could see full conversations as one flow.
Also it would be nice to have a more easy function to tag certain profiles longterm (vs. having to create a rule for that with every new category).
Also it would be nice to have a more easy function to tag certain profiles longterm (vs. having to create a rule for that with every new category).
What problems is the product solving and how is that benefiting you?
Seeing where we are mentioned across all Social Media Channels.
Solid Social Management Tool with Room for Smarter AI
What do you like best about the product?
Sprout Social’s scheduling tools are intuitive and reliable, which makes content planning seamless. The reporting features and labels are easy to understand and really help with organization and performance tracking. Their customer support is also a standout—quick responses and the live chat option is super helpful.
What do you dislike about the product?
The demographic data could be more detailed—right now it feels a bit surface-level compared to what’s available on native platforms. I also wish the AI could do more heavy lifting, like automatically recognizing and labeling content without manual input.
What problems is the product solving and how is that benefiting you?
Sprout Social helps streamline social media management by centralizing scheduling, publishing, engagement, and reporting across platforms. It saves me significant time by letting me plan and publish content in advance. The built-in reporting tools make it simple to extract insights and share results with stakeholders—without needing to build custom reports from scratch. It also helps keep our team organized and aligned by allowing us to label, assign, and track posts and messages more efficiently.
Great
What do you like best about the product?
The categories to search for content for our social team
What do you dislike about the product?
I don't have anything specific that I don't like
What problems is the product solving and how is that benefiting you?
Having to sift thought everything after already transferred to salesforce
Exactly what I need it for
What do you like best about the product?
The analytics is amazing, goes back to a long time ago and has graphs.
What do you dislike about the product?
Sometimes the resizing for scheduling can be challenging. Logging in is sometimes challenging as well when having more than 1 person logging in.
What problems is the product solving and how is that benefiting you?
Getting information from analytics, and helping consolidate scheduling as in not having to schedule individually.
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