Sprout Social
Sprout SocialExternal reviews
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Great platform, good customer service
What do you like best about the product?
The platform is user-friendly which is great for those of us LESS tech-savvy. Whenever the odd issue comes up an dI need support, the customer service is fantastic. I also appreciate the free events they hold regularly.
What do you dislike about the product?
It is on the more expensive side but it is worth it.
What problems is the product solving and how is that benefiting you?
The scheduling at optimal times and AI integration really help.
Good utility
What do you like best about the product?
I think it's designed pretty well and does what I need. It's relatively easy to use and has good support.
What do you dislike about the product?
I don't think it's optimized for a newsroom and daily use. It's better for scheduling out stuff long-term.
What problems is the product solving and how is that benefiting you?
Posting, mainly
Great Tool for Non Profit Orgs!
What do you like best about the product?
Non profits are always business and we tend to forget to highlight our work and even if we remember, its just always such a hassle. With Sprout, you can schedule send post, make edits in one place and move on!
What do you dislike about the product?
I love Sprout! I have no updates to suggest.
What problems is the product solving and how is that benefiting you?
Helps us to post and keep it going. it helps us to move faster while taking time to show the world the work we do!
Best I've Found!
What do you like best about the product?
Sprout Social has become my go-to dashboard for managing all social media channels. It makes scheduling content a breeze. My favorite part though is the unified inbox making it easy to keep track of incoming engagement across all channels.
What do you dislike about the product?
Pricing makes it tough to add additional users, which would be a huge help for teams.
What problems is the product solving and how is that benefiting you?
Scheduling, Monitoring
The best platform we've found
What do you like best about the product?
We did a pretty thorough survey when we chose Sprout a number of years ago, and we still find that the scheduling, inbox and and reporting tools are best for our team.
What do you dislike about the product?
We would really benefit from multiple ways to authenticate an IG account, which some of our other dashboards allow.
What problems is the product solving and how is that benefiting you?
Our primary use for Sprout is for the day-to-day account management and monthly scheduling, which it does well. We also use their analytic tools for monthly and quarterly reporting.
The best of the best
What do you like best about the product?
I consider Sprout Social to be the Rolls Royce of social media schedulers. It has (almost) everything I could ask for in terms of scheduling capabilities across all platforms I work with and incredibly robust analytics. The team is also very responsive and there to support your needs every step of the way.
What do you dislike about the product?
Small things that likely aren’t their fault but the social media platforms themselves. I wish I could schedule IG carousels with both photo and video in it, I wish I could schedule photo carousels on TikTok, and I wish I could use the Page ID number to tag pages on Facebook posts.
What problems is the product solving and how is that benefiting you?
It helps me mindlessly gather analytics and produce reports for clients at a moments notice. It also helps me keep everything organized during my busiest, chaotic moments
A powerful social media management platform
What do you like best about the product?
Sprout Social is a powerful social media management platform that I highly rate for its intuitive interface, robust analytics, and ability to streamline collaboration and scheduling across multiple accounts.
What do you dislike about the product?
A downside of Sprout Social is its relatively high cost compared to competitors, which may be a barrier for smaller teams or businesses with limited budgets.
What problems is the product solving and how is that benefiting you?
We use Sprout Social for scheduling and publishing social media content, monitoring engagement, analyzing performance metrics. We appreciate that we can manage multiple accounts in one place, and collaborate with team members on social strategy and implementation.
Fast & user-friendly
What do you like best about the product?
Sprout Social is an easy-to-use platform for planning social content! I love the way that the calendar is laid out for a great visual in terms of planning and seeing what is coming up ahead on the posting schedule. I use Sprout every day for my job in communications and social media, and it has been easy to learn and implement into the way I plan content. I enjoy seeing the metrics from posts and percent of engagement with each post as well. It fits great into my day-to-day duties as a social media manager! It uploads all posts at high quality as well, which is great because other platforms I've used in the past have chopped the quality a bit when uploading.
What do you dislike about the product?
Sprout Social is a little bit on the expensive side of content planning platforms, and so the cost has put a little bit of strain on the budget and looking towards moving away from the platform solely because of the cost and not using all of the features to their fullest extent for the type of content we are putting out.
What problems is the product solving and how is that benefiting you?
It solves the issue of taking time every day to look at social media analytics and to remember to post on time every day. I mostly enjoy and benefit from the peak times feature, so that we can see what peak times of engagement each day to aim to post during.
A decent platform that could use improvement
What do you like best about the product?
I like the reports; I find them easy to navigate and the reports provide detailed insights.
What do you dislike about the product?
I hate the mobile app and wish I could at least have access to SproutLink on it. I also don't like SproutLink though because it takes a long time for the links to show up after publishing a post and sometimes the link doesn't even show up at all, so I don't have much trust in Sprout. I've used similar platforms and they don't have this issue.
What problems is the product solving and how is that benefiting you?
I get access to better detailed reports and I can plan and publish content in one place rather than in-app.
Perfect platform for social posting and reporting!
What do you like best about the product?
I love the scheduling tool and being able to see it in a calendar overview. I also utilize the reports feature to keep my team updated with trends in data.
What do you dislike about the product?
I wish there was more information to describe the reporting sections and what they mean, how they are calculated and weighed.
What problems is the product solving and how is that benefiting you?
It bridges the gap to see the results from organic social media vs paid, from now loading our paid account into the platform.
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