Sprout Social
Sprout SocialExternal reviews
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Quite Comprehensive
What do you like best about the product?
We mainly use it for social media reporting and tracking competitors. I think the reporting function is pretty comprehensive, giving us visibility on a wide range of data that we need to provide for our client on a monthly/quarterly/annual basis. You can build out what data you want to see in your report and take away anything you don't want to include, which is very helpful.
What do you dislike about the product?
I think it's not as intuitive in user experience as it could be, especially in reporting. Custom reports are now defunct but that section still lives, and finding/creating new reports has been confusing. When I have a report labeled "[MONTH] Monthly Report" I will click on it and it will still show whatever stat date range I have currently highlighted, which is not always that month that I have it labeled as. I just think there are a lot of ways to streamline saving reports that still live on Sprout Social and being able to access past stats without having to keep updating the date range.
What problems is the product solving and how is that benefiting you?
We use it for reporting, and it is comprehensive enough that we rarely have to go to the chosen app to pull stats. It helps streamline our process every month/quarter/year, which is very helpful when working on these reports across teams.
My personal favorite social planning app all in one!
What do you like best about the product?
My favorite part of Sprout is that, as a social media manager who runs socials completely by myself, I need to have a great plan for the week and Sprout makes that so easy. I love that everything I need to do my job is in one spot! Not only was it easy to get started with Sprout, the team there made everything so simple with all of the help that they gave. They made sure to tailor their focuses onto what I would need for daily use. They helped me set everything up and made it seamless for me to transfer my assets and social accounts onto their platform. Sprout has become a part of my everyday routine at this point! I don't think I'd be able to work without it at this point!
What do you dislike about the product?
The only downsides that I have experienced with Sprout are the features that are app specific. Things like stickers, in-app features, and linking to capcut on TikTok would be great to have but because of the limitations, its virtually impossible. However, besides these features, Sprout has everything that I have ever wanted!
What problems is the product solving and how is that benefiting you?
They've solved efficiency in all ways in my book. Before, it took me 9 hours in a day to just plan, create, post, and report for social posts. Now, I can get all of it done within a few hours and have time to plan out with more thought behind it.
Great tool, UI needs work
What do you like best about the product?
The Smart inbox feature is great! It is insightful and powerful.
What do you dislike about the product?
The UI is not user friendly. One that is not familiar with this tool might find it hard to navigate to get the most out of Sprout Social. It would be great to have some videos with help center articles to better utilize the tool
What problems is the product solving and how is that benefiting you?
Aggregating all social channels into one platform to be used quickly to understand the sentiment of the customer
Easy to Use, Accessible
What do you like best about the product?
I love the 'best times' feature that allows me to simply pick the times that would be post for posting for my specific audience. It removes the need for me to measure when most users are most likely to come across the post. I also appreciate the ability to view how it would look after posting (the right-hand side).
What do you dislike about the product?
I wish I were able to tag LinkedIn accounts that I'm not following, and tag accounts on any platform in an easier way without having to know the exact username of the account I'd like to tag. I also wish you could change the metadata for a link posted to X the way you can do so for Facebook and LinkedIn (changing the thumbnail).
What problems is the product solving and how is that benefiting you?
It makes all social media platforms accessible from one place rather than having to log into each one, write a new post for each, format images and tags for each differently - when instead, I'm able to do all of that in one go, saving time from my other work responsibilities. It also allows me to connect with industry experts or readers who leave comments on our posts.
Schnucks User Review
What do you like best about the product?
I like that it brings all the social media streams to one platform.
What do you dislike about the product?
Currently that the link to Zendesk does not allow for answering from Zendesk back to Sprout once a ticket has been created.
What problems is the product solving and how is that benefiting you?
Allowing for us to get the customer feed back from other means than just calls and emails.
10/10 Recommend to Every Social Manager
What do you like best about the product?
I've used Sprout for 5+ years now, and it's always been my favorite. I appreciate the easy UX and in-depth reporting features. It helps us spot trends and metrics in ways native tools cannot. I always recommend no matter agency or in-house.
What do you dislike about the product?
Sometimes, you can upload things natively that you can't on Sprout. That's occasionally annoying
What problems is the product solving and how is that benefiting you?
Sprout helps us seamlessly plan, schedule and publish content on a daily basis. I LOVE the reporting features, especially the tags. It makes a tedious tasks a million times easier.
Excellent Software
What do you like best about the product?
Reporting and scheduling are both excellent
What do you dislike about the product?
The optimal timing seems to be incorrect or else the suggested timing is skewed by multiple networks. If there was a way to schedule the same post at the optimal time across each network that would be great.
What problems is the product solving and how is that benefiting you?
simplifying the posting process across multiple networks and providing a single dashboard for social performance
It has been helpful but there are some missing features
What do you like best about the product?
I like collaborating with people on scheduled posts and the ability to post on all the platforms i need at once. Stats are nice to see across all platforms. Customer support is quick.
What do you dislike about the product?
The collab feature limits to only 3 people. The import quality of video is only 1080. The limit for photos is 10 where IG is 20 now and facebook is much more than that. It has also failed to post a few times now and that has been very inconvenient. The ease of use is slightly lacking. There are some terms that are geared towards trained social media managers that self taught people like myself will have some issues. customer support definitely wants to get the initial sale they called me a lot and the sales rep even found me on linked in to get my phone number which was a little bit much. i still signed up because i needed the service but the onboarding was odd to say the least. note i am an employee not the ownere so I had to wait to sign up until i got payment info from my employer
What problems is the product solving and how is that benefiting you?
Scheduling posts with a collaborator
Review of Sprout Social
What do you like best about the product?
Very user friendly. The analytical components are incredible and are what really sold me.
What do you dislike about the product?
IT can be a little overwhelming at first because they are so many utilities.
What problems is the product solving and how is that benefiting you?
Sprout is helping us measuere the impactfulness of our socialmedia marketing in a way that other content managers cannot.
User-Friendly and Worth the Price
What do you like best about the product?
Having everything in one place to post and reply to comments and messages has been a game changer. Our socials are getting more attention now simply due to the ease of publishing and responding all in one place. The customer service has been great so far. As a newer customer, I hope they maintain this level of service because we would love to become a long-term customer.
What do you dislike about the product?
Not that it's Sprout's fault, but I would really love if more features, especially for ads, were available and not restricted by Facebook, YouTube, Google, etc.
What problems is the product solving and how is that benefiting you?
Saves much time on posting to several platforms/responding to users. It's also a great tool for reporting across several platforms.
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