Sprout Social
Sprout SocialReviews from AWS customer
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Sprout for the Win
What do you like best about the product?
Sprout social offers robust and versatile social media management platform. I am able to keep up with my workload of over 20 social media pages easily and effeciently. I love the planning out social posts and being able to see a calendar with the schedule. I laso love the reporting tools. I am asked often about metrics and data. I can easily create a report in minutes.
What do you dislike about the product?
At this point I do not have a dislike for Sprout Social. All the tools I have I use and are helpful.
What problems is the product solving and how is that benefiting you?
Time management. I am able to pull reports quickly and look at results. I also love the scheduling calendar.
Sprout Social Makes Scheduling Posts Across Social Platforms a Breeze
What do you like best about the product?
It's very easy to use and saves a lot of time on scheduling across platforms at once. I also like the reporting features, which make it easy to pull engagement and growth numbers across platforms.
What do you dislike about the product?
I wish we could also manage social groups, but I know this is a privacy issue ont he FB side moreso than an isue with Sprout.
What problems is the product solving and how is that benefiting you?
It is saving us a lot of time with scheduling across platforms and also seeing reporting numbers quickly.
Great Platform
What do you like best about the product?
The efficiency - you can do a lot in one place. There is minimal down time and the platform is very reliable. Customer support is also amazing and if we have any problems they are quick to assist.
What do you dislike about the product?
As with any social platform there are some quirks but overall I don't have a lot of complaints.
What problems is the product solving and how is that benefiting you?
Sprout is a great at schedling content across our clients for multiple platforms. Sprout also provides wonderful reporting for us to give to our clients.
Great easy to use tool for all skill levels
What do you like best about the product?
Sprout has everything I need to do my job as a social media manager. I use it on a daily basis. It's a tool that is easy to navigate for any skill level. You can do as little or as much as you would like. Customer support has been great as well.
What do you dislike about the product?
The only thing I don't like is the cost for adding more listening topics. I feel limited in that regard.
What problems is the product solving and how is that benefiting you?
I use Sprout to manage all of my social media content for my company. I mostly use the publishing and reports tabs.
Sprout Social Helps Make a One-Person Social Team Run
What do you like best about the product?
It's between the Smart Inbox and the easy-to-use analytics. I'm incredibly busy as a one-person social team that also manages lots of other digital content, and pulling analytics for my team with so much ease helps streamline my job while making it as easy as possible to communicate social's importance to other teams and stakeholders. Customer service is also incredibly important to my organization, and Sprout's Smart Inbox is so easy to use.
What do you dislike about the product?
Sometimes the tagging features can be a bit confusing. There are certain times where I try to use filter features and I can't find what I'm looking for when I know for certain I spent time sorting comments I'd like to come back to, which is frustrating.
What problems is the product solving and how is that benefiting you?
Customer service challenges--Sprout helps me stay organized and get back to everyone when there's a large volume of customer service inquiries incoming.
Social value-add--Sprout helps me collect data for sharing with stakeholders quickly, and has helped me argue the case of how important social is in an industry that hasn't traditionally valued it.
Scheduling and streamlining work tasks--Sprout is very helpful for my day-to-day management, posting, etc.
Social value-add--Sprout helps me collect data for sharing with stakeholders quickly, and has helped me argue the case of how important social is in an industry that hasn't traditionally valued it.
Scheduling and streamlining work tasks--Sprout is very helpful for my day-to-day management, posting, etc.
Sprout Social is a user-friendly and comprehensive tool for all our marketing team's needs.
What do you like best about the product?
The customizability of the reports and smart inbox, the reliability of the platform, how user friendly it is, and the consistent updates to respond to user feedback. I also have been loving the new Canva integration!
What do you dislike about the product?
Not being able to tag users in Instagram videos.
What problems is the product solving and how is that benefiting you?
Scheduling content in advance to batch my work, providing AI tools to help improve the quality of our digital output, collecting social engagement in one space so that it's quick and easy to respond to, and ensuring many different ways to report on our successes to leverage with leadership.
Love Sprout
What do you like best about the product?
As a community manager, Sporut's social listening tool significantly streamlines my workflow and makes my job much easier.
What do you dislike about the product?
I can't really think of many things I don't like about Sprout.
What problems is the product solving and how is that benefiting you?
The main reason I love Sprout is its powerful social listening tool. It allows me to effortlessly track all conversations about our brand and generate easy-to-create reports. Additionally, because Sprout pulls data in real time, I'm able to respond to customers quickly and efficiently.
Sprout Social for Higher Education and Nonprofits
What do you like best about the product?
Sprout Social has served as a great platform for social media responding and tagging.
What do you dislike about the product?
I dislike that Sprout Social runs into issues with tagging in photos and platform connectivity issues.
What problems is the product solving and how is that benefiting you?
Sprout Social is solving our need for social media management of several differnt platforms with different accounts.
Sprout User for Over 5 Years!
What do you like best about the product?
I like that it's user-friendly, their customer support is great, it helps keep me organized daily, and my team can see what I have planned or scheduled. Adding new members and the reporting is awesome.
What do you dislike about the product?
There are some glitches, reauthorizing is a pain and never seamless, would like some specific data that isn't available.
What problems is the product solving and how is that benefiting you?
Keeping me organized and my content aligned, the tagging feature helps me separate content and know what I am posting and for which campaign. Helping other teams on accounts if they need it, publishing my content.
Positive Review for Customer Relations Team
What do you like best about the product?
So many things! The ease of use, reporting features, analytics & data, automated rules, tagging, having all of our social inboxes AND reviews in the same platform, Salesforce integration, support from our Sprout team...
What do you dislike about the product?
I would like to see more features within Reviews. It would be incredibly helpful to be able to see attached images or even just a note that says the review has images attached. It would also be nice to be able to report a Google review through Sprout rather than having to go find the review and report through Google.
What problems is the product solving and how is that benefiting you?
Having access to (almost) all of our points of contact through one program.
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