Sprout Social
Sprout SocialReviews from AWS customer
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Easy to use, important features
What do you like best about the product?
I like how easy the platform is to use. Features like best send times, AI & the smart inbox make managing social much easier for our team.
What do you dislike about the product?
UI is incredibly cluttered. When in dark mode the Sprout logo in the top doesn't show correctly. AI sentiment is often wrong and will classify negative comments as positive.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of us previously not knowing what comments we were getting, and consolidates everything into one easy to use place that saves time.
A+ experience so far
What do you like best about the product?
As a social media specialist, using Sprout Social has a great impact in our customer engagement by allowing us to track engagement reports effortlessly through its intuitive dashboard and reports. The case management feature is particularly valuable, as it lets us review customer feedback, analyze case volume and efficiency of our customer care efforts, and make informed decisions that align with our goals.
What do you dislike about the product?
Currently, case management lacks the ability to search case numbers or to be able to copy case permalinks directly in sprout, and I hope this gets resolved soon.
What problems is the product solving and how is that benefiting you?
To oversee communit engagement across various social platforms that we work on.
Sprout has made my job as a marketing strategist super organzied.
What do you like best about the product?
I love how the content calendar and scheduling makes my job consistent and therefore efficient. I love the draft feature as well, allows me to plan out my content.
What do you dislike about the product?
I don't like how for scheduling for Instagram, it only allows you to collab with 3 people when on the actual Instagram app it's up to 5 collabs.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple social media accounts on various platforms all from Sprout. I am able to schedule my posts that way i don't have to manually go into each account and post everyday. It saves me a lot of time.
Good for social listening
What do you like best about the product?
Definitely social listening with precise insights.
What do you dislike about the product?
Some metrics for me didn't match, but perhaps is a social media platforms problem.
What problems is the product solving and how is that benefiting you?
Social listening
A sophisticated platform that I'd use for social analytics
What do you like best about the product?
It's high-end social insights and reporting
What do you dislike about the product?
It's content scheduling limitations when it comes to partnership content, collab posts and stories
What problems is the product solving and how is that benefiting you?
Sprout allows me to send out automated social insights reports, saving me a lot of time
The Strongest Social Media Tool
What do you like best about the product?
I love that I'm able to access analytics, publishing, and messages/mentions all in one place. It's incredibly convenient. I also like that Sprout allows me to look at analytics that aren't necessarily available on social platforms themselves, which gives me insights that wouldn't be available otherwise. Overall it's been very helpful in my position and I enjoy using it.
What do you dislike about the product?
There's not much I dislike about Sprout. I would appreciate easier direct links to reply to comments/dms/posts but that's about it.
What problems is the product solving and how is that benefiting you?
Sprout makes it easy for me to access analytics that otherwise I'd have to calculate manually, which is time consuming.
Easy to use & customize for your team's needs
What do you like best about the product?
I love Sprout because it simplifies marketing tasks. Managing our social accounts, online reviews, and inboxes is convenient and user-friendly. I have found that Sprout works best specifically for social management (publishing, moderating, etc.) compared to other platforms we've tried.
Sprout's customer support team is also incredible with making sure the platform is working best for our needs! They also offer a lot of educational resources and training.
Sprout's customer support team is also incredible with making sure the platform is working best for our needs! They also offer a lot of educational resources and training.
What do you dislike about the product?
My main pain point with Sprout is that our social accounts become disconnected frequently. This can be problematic for campaign launches, scheduled posts, etc.
What problems is the product solving and how is that benefiting you?
Sprout's variety of analytical tools helps us make informed decisions about our socials, allowing us to find success online.
Amazing Service!
What do you like best about the product?
As one of our moderators for business social media, I like Sprout Social because it is incredibly easy to see all comments, private messages, mentions, etc. from all over (Twitter, Facebook, Instagram, Youtube, etc) on ONE platform! I can reply to messages directly on Sprout without having to go back to each social page.
What do you dislike about the product?
I've been using Sprout Social for about a month or so and there is nothing so far I dislike.
What problems is the product solving and how is that benefiting you?
Sprout is solving our customer service issues.. in terms of how fast we can respond to customers from all platforms and improving satisfactory ratings.
The BEST social media management app!
What do you like best about the product?
I really appreciate Sprout Social's intuitive interface and comprehensive analytics. It makes managing and understanding social media performance much easier.
What do you dislike about the product?
While Sprout Social offers many great features, it can be quite expensive, especially for smaller businesses.
What problems is the product solving and how is that benefiting you?
Sprout Social helps streamline social media manageent by centralizing scheduling, monitoring, and analytics. This efficiency saves time and improves our ability to engage with audiences effectively.
Good Platform
What do you like best about the product?
- Reporting
- Easy to handle inbox
- Competitor analysis
- Easy to handle inbox
- Competitor analysis
What do you dislike about the product?
Wish more users were included with pricing.
What problems is the product solving and how is that benefiting you?
Simplifies posting across all channels. Simplifies reports. Places all social media tasks into one central location.
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