Sprout Social
Sprout SocialReviews from AWS customer
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marketing manager at Chums USA
What do you like best about the product?
The customer service is excellent, scheduling is straightforward, and the reports are always accurate. I especially appreciate having everything in one place—Sprout has truly made my work both easier and more enjoyable!
What do you dislike about the product?
So far, I have no complaints—the platform has made things much easier compared to our previous one. The only minor issue I've noticed is that sometimes your accounts may become disconnected. However, Sprout will notify you by email when this occurs, and as long as you reconnect promptly, you shouldn't miss any scheduled posts. Sprout will still save everything you had scheduled.
What problems is the product solving and how is that benefiting you?
Quarterly reporting for our company is now extremely accurate for all social accounts. Also our social media posts are scheduled well in advance and we are extremely organized.
Marketing Intern
What do you like best about the product?
I can schedule all my posts weeks in advance so when the time comes it is stress free!
What do you dislike about the product?
I wish I could schedule collab posts with other companies
What problems is the product solving and how is that benefiting you?
That I don't have to be logged in to all the social accounts for my company but still be able to post.
Good UX for social media management
What do you like best about the product?
I appreciate the ease of use when trying to post to multiple channels at once. We have an organization that has four individual entities along with one umbrella entity, and sometimes we post to just one, or sometimes its all of them, and Sprout has made that process seamless.
What do you dislike about the product?
The cost is much higher than other similar companies like Loomly, but that being said, I like the interface much better for Sprout.
What problems is the product solving and how is that benefiting you?
Sprout is saving us tons of time by being able to post to multiple channels at once.
All encompassing social solution
What do you like best about the product?
Ease of use, reporting and the AI features are so helpful in creating efficiencies throughout the work week. So easy to setup and get running. It integrates nearly seemlessly with platforms and customer support has been great answering last minute questions as we onboard.
What do you dislike about the product?
Wish there were more educational resources for benchmarking and social learning as a whole, not just how to use Sprout.
What problems is the product solving and how is that benefiting you?
The social media listening tools help us keep a pulse on the industry and the advanced analytics help us make strategic decisions about content.
1 Year into Sprout
What do you like best about the product?
The scheduling feature with a shareable link is by far the most useful tool. I also use the inbox to manage all our platforms messages in one place. I am starting to get more acclimated with the social listening as well to monitor competitors and trends. Customer support also rocks.
What do you dislike about the product?
I wish you could customize the inbox to remove specific words or accounts to show up, like a block option. We get unwanted messages in our inbox because peoples usernames include our brand name and loses efficiency on managing the inbox. This should be an easy feature to add and hope this happens soon.
What problems is the product solving and how is that benefiting you?
We use the analytics to help answer our questions with content, and see what other competitors do. There is great reporting tools that help us make decisions on content as well.
Worth it
What do you like best about the product?
The approval process for posts is incredibly helpful, especially when you have a team working across various platform. The calendar view is useful, as you can see all posts across platforms. We haven't ever reached out to custer support, but we've received alot of emails from the customer support team if we did need help. The free 30 day trail was crucial for making a case to exces why it was worth the cost.
What do you dislike about the product?
It's expensive! There are A LOT of features to parse through (a positive and negative). The UI seems to change/update a lot, which can be challenging for my team to keep up with.
What problems is the product solving and how is that benefiting you?
We tried just a traditional spreadsheet to organize all our posts, but it was too much to manage, and it didn't allow for an approval process. My team would post things that I didn't think was high quality. Sprout lets you approve individual posts, making that process/management much easier and quicker.
After reviewing all the other platforms out there ... Sprout is the BEST!
What do you like best about the product?
Sprout does reports and analytics really well! Organizing content and scheduling it to multiple platforms is really easy on sprout. And when it comes to the beginning of the month, when it's time to make the monthly and quarterly reports, sprout has every metric I need to show my marketing team.
What do you dislike about the product?
The only thing I do not like about Sprout is that I cannot edit a post by the platform when scheduling it. I have to duplicate the post or start a new one whenever I want to edit something specific about a post.
What problems is the product solving and how is that benefiting you?
Sprout social is my one stop at everything I need as a Social Media Manager, I used to use many programs and with Sprout I go straight to one program and I have it all.
Good ease of use
What do you like best about the product?
I like Sprout because the analytic charts are very easy to follow, the color coding of everything is very helpful, and the training sessions are great for onboarding new team members.
What do you dislike about the product?
Sometimes it's hard to get a good preview of what a post is going to look like from a draft. Maybe having a preview setting would be very helpful. Also, tagging people on Instagram is not a feature on Sprout.
What problems is the product solving and how is that benefiting you?
It really puts into perspective what posts and platforms do particularly well with certain content. It's very easy to know what works the best in what platform.
They’ve helped me make social a habit!
What do you like best about the product?
My favorite thing about Sprout is the social listening. I love that I'm getting a comprehensive view into my brand's social presence, and I can more effectively track all our different conversations. Also, the onboarding experience was one of the best I've had with a software product. Aside, from that, it's easy to use, easy to publish and incredibly easy to report on.
What do you dislike about the product?
It takes some time to appropriately orient your social listening, and you're also a bit limited in topics if you're a smaller team. That said, the benefits far outweigh the (very few) negatives.
What problems is the product solving and how is that benefiting you?
We were trying to get a grasp on our brand presence outside of users who were aware of us. Sprout Social is helping us do just that!
sprout social for easy brand awareness & content
What do you like best about the product?
scheduling social posts is easier than ever with sprout social. the UX/UI of the platform is beautiful and sleek, giving you a great user experience throughout.
What do you dislike about the product?
it would be great to have a caption generator!
What problems is the product solving and how is that benefiting you?
it is providing brand awareness on platforms that host many internal and external audiences.
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