Sprout Social
Sprout SocialReviews from AWS customer
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Easiest way to streamline your content calendar and check in with your audience
What do you like best about the product?
It's practicality and dynamic features like smart inbox, analytics/reporting, and content scheduling. PLUS it's countless marketing integrations that make it easy to stay in one place.
What do you dislike about the product?
If I were a freelance creator or marketer the price of Sprout Social would scare me.
What problems is the product solving and how is that benefiting you?
Having many platforms and scheduling content across all of them, another is easily being able to tell what content hit vs what failed.
Many features to utilize!
What do you like best about the product?
I really enjoy how easy it is to schedule content across different social media channels. Laying content across the calendar makes it simple to see what pieces of content may be missing, or which days to fill content with.
What do you dislike about the product?
I'd love an option to edit any links, buttons, or text when scheduling an Instagram story. Although it's quick to do manually, scheduling the story with those options gives peace of mind.
I select publishers when I publish content. When getting a notification that a post is ready to be scheduled, sometimes the app does not go to the post I'm trying to schedule. It usually lands on either a homepage of a social media channel and I cannot schedule it within the app. I have to make sure that I've copied and pasted my caption and have a backups of the post so that I can post manually.
I select publishers when I publish content. When getting a notification that a post is ready to be scheduled, sometimes the app does not go to the post I'm trying to schedule. It usually lands on either a homepage of a social media channel and I cannot schedule it within the app. I have to make sure that I've copied and pasted my caption and have a backups of the post so that I can post manually.
What problems is the product solving and how is that benefiting you?
With so much content needing to be scheduled, everything can get complicated and jumbled. Sprout Social helps me keep my content organized and I'm able to see which pieces need to be planned out and which pieces are already planned out. With the ease of scheduling, strategizing content is more trouble-free.
Utilizing the analytics tool also helps pinpoint any areas I'm lacking in, and what areas are doing well.
Having Sprout Social as a listening tool also helps me monitor what the public thinks of the company brand, which lends to how I publish content and address customer concerns.
Utilizing the analytics tool also helps pinpoint any areas I'm lacking in, and what areas are doing well.
Having Sprout Social as a listening tool also helps me monitor what the public thinks of the company brand, which lends to how I publish content and address customer concerns.
Easy to Learn How to Use
What do you like best about the product?
From my personal standpoint as a daily user, I found it easy to use. It is pretty intuitive and straightforward. It is also easy for me to collaborate with my colleagues, especially when using the team conversations feature to talk back-and-forth.
I have had little to no issues with scheduling, other than occasional 1-2 minutes of delayed posting when I include a video with my posts.
I have had little to no issues with scheduling, other than occasional 1-2 minutes of delayed posting when I include a video with my posts.
What do you dislike about the product?
From my personal experience, I am unable to see how my posts' metrics and stats stack up against those in my industry, which is a tool that I would find useful. Sprout sometimes issues reports with some information about that though its often not specific enough for my needs.
I am also disappointed that there is no built in batch-scheduling option for when I want to simultaneously schedule 3 posts of my choosing across different social platforms at the same time.
Sprout does not supprt Twitter/X threads posting.
I am also disappointed that there is no built in batch-scheduling option for when I want to simultaneously schedule 3 posts of my choosing across different social platforms at the same time.
Sprout does not supprt Twitter/X threads posting.
What problems is the product solving and how is that benefiting you?
For me, Sprout Social allows me and my colleague to edit and revise drafts of our social posts prior to scheduling them. This helps us cut down on the constant emailing back-and-forth and tracking changes in Word documents.
Sprout is a helpful tool!
What do you like best about the product?
It means I don't have to think about scheduling. Easy to use, smart inbox combines all channels for easy viewing, new AI feature is promising.
What do you dislike about the product?
Mobile app is limited, I wish mobile publishing was easier
What problems is the product solving and how is that benefiting you?
We have lots of users submitting content, the approval process makes everything streamlined and insures we have an extra set of eyes checking content.
Sprout Social doesn't do everything, but it does so much!
What do you like best about the product?
It's analytics support is very useful, and we rely on it heavily! It's historical data is much better than other tools we've used, which is important for understanding cycles and seasonal activity as well as developing new approaches and campaigns.
What do you dislike about the product?
It would be helpful to have more hashtag analytics support in social listening. Sprout has a very good internal tagging/search capability, but being able to gather more info on hashtag use with Sprout would be very helpful. We currently have to use other tools to understand how other accounts are applying our hashtags, and we'd much rather be able to see that in Sprout.
What problems is the product solving and how is that benefiting you?
With Sprout we can see across platforms to determine what content is resonating with our audience, which enables much more sophisticated management. Sprout's API functionality is also allowing us to combine social activity metrics with website and streaming metrics to have a much broader view of activity and engagement. We need to better understand impact, and Sprout is helping us move in that direction.
Easy and useful!
What do you like best about the product?
Sprout provides very helpful data from the platforms I use, and they offer a lot of resources to help you keep up with the constantly evolving social media landscape.
What do you dislike about the product?
Sprout hasn't adapted its scheduling and tagging features super well, especially with regard to LinkedIn.
What problems is the product solving and how is that benefiting you?
The scheduling tools are, on the whole, very helpful.
Full Social Media Management Suite
What do you like best about the product?
I use sprout almost daily for content scheduling, but my favorite part of Sprout Social as a whole is the data analytics. The reports are so easy to tailor to my needs and even easier to share with the team when discussing insights.
What do you dislike about the product?
Sprout social is very expensive. I definitely expect it to be more expensive given the quality of the platform, but it is sometimes frustrating that the current price does not include the add ons such as social listening and additional reporting.
What problems is the product solving and how is that benefiting you?
Being able to schedule my social content helps me stay organized, and the analytics features / reporting make data analytics a breeze not only for my own reporting purposes but for sharing with the larger team as well.
User-friendly platform
What do you like best about the product?
I've been using it since 2018 every day.
Best features:
• To schedule posts with the best engagement time.
• Well-organized and user-friendly interface.
• Reports and analytics.
• The Inbox feature allows us to reply from Sprout itself, forward comments to my team, and tag/organize users.
• Quick and efficient customer support.
• I tried other tools, but nothing matches Sprout.
Best features:
• To schedule posts with the best engagement time.
• Well-organized and user-friendly interface.
• Reports and analytics.
• The Inbox feature allows us to reply from Sprout itself, forward comments to my team, and tag/organize users.
• Quick and efficient customer support.
• I tried other tools, but nothing matches Sprout.
What do you dislike about the product?
What I dislike:
• Not all comments are tracked, especially on YouTube. So, we need to manually monitor all platforms to make sure we are not missing any.
• Discrepancies between the metrics reported by Sprout and those on native platforms. It’s confusing.
• Inability to schedule document posts on LinkedIn and Facebook Stories.
• Not all comments are tracked, especially on YouTube. So, we need to manually monitor all platforms to make sure we are not missing any.
• Discrepancies between the metrics reported by Sprout and those on native platforms. It’s confusing.
• Inability to schedule document posts on LinkedIn and Facebook Stories.
What problems is the product solving and how is that benefiting you?
Sprout has been an essential tool for our social media strategy.
University of North Georgia - Sprout Experience
What do you like best about the product?
Ease of Use: Users value platforms that are intuitive and easy to navigate. A clean interface and straightforward scheduling process can make managing social media accounts more efficient.
Scheduling Flexibility: The ability to schedule posts across multiple platforms (such as Facebook, Twitter, Instagram, etc.) and at specific times is essential. Users like having the flexibility to plan their content calendar in advance.
Analytics and Insights: Access to analytics and insights helps users understand their audience better, track engagement metrics, and refine their social media strategy over time. Visualizations and data summaries make it easier to interpret the results.
Customer Support: Responsive customer support that can address technical issues or provide guidance on using the platform effectively is highly valued. Users want to know that assistance is available when needed.
Scheduling Flexibility: The ability to schedule posts across multiple platforms (such as Facebook, Twitter, Instagram, etc.) and at specific times is essential. Users like having the flexibility to plan their content calendar in advance.
Analytics and Insights: Access to analytics and insights helps users understand their audience better, track engagement metrics, and refine their social media strategy over time. Visualizations and data summaries make it easier to interpret the results.
Customer Support: Responsive customer support that can address technical issues or provide guidance on using the platform effectively is highly valued. Users want to know that assistance is available when needed.
What do you dislike about the product?
Cost Concerns: Users may feel that the base price of the tool should encompass all the necessary features for effective social media scheduling. Paying extra for features can make the overall cost prohibitive, especially for individuals or small businesses on a tight budget.
What problems is the product solving and how is that benefiting you?
Time Efficiency: By scheduling your social media posts in advance, you save time that would otherwise be spent manually posting content each day. This allows you to focus on other aspects of your business or personal life.
Content Planning: Scheduling tools often come with features like content calendars and post queues, which help you organize your content strategy. You can plan your posts ahead of time, ensure variety in your content, and align it with your marketing goals.
Content Planning: Scheduling tools often come with features like content calendars and post queues, which help you organize your content strategy. You can plan your posts ahead of time, ensure variety in your content, and align it with your marketing goals.
Love the analytics
What do you like best about the product?
I love being able to get all of my social media analytics in one place. In doing so, you have the full collection of data sets that's easily downloadable in one place. This makes it easy to show our staff exactly how we are tracking towards the goals we are looking to accomplish.
What do you dislike about the product?
I wish accounts didn't become disconnected, but maybe there is no way around that.
What problems is the product solving and how is that benefiting you?
Sprout social is helping to solve the time involved in capturing social media preformance by putting everything in one convenient location. I can also track hastags, schedule posting and keep a calendar of everything we are putting out on our profiles.
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