Sprout Social
Sprout SocialExternal reviews
6,025 reviews
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Intuitive UI That Makes Community Engagement Easy
What do you like best about the product?
The UI is very intuitive, and it feels easy to engage with our community on social media.
What do you dislike about the product?
There are a few limitations that, if addressed, would really help us expand our community management and overall reach. For instance, we can’t access Reddit threads and comment on them directly within Sprout, and we also can’t monitor specific subreddits.
What problems is the product solving and how is that benefiting you?
Our Support team uses Zendesk as our ticketing tool, and Sprout has fully replaced it for our Social Media support function. It’s made us more efficient, and it genuinely feels like we have eyes in the sky when it comes to inbound on X/Twitter. We also use Sprout to regularly monitor sentiment, gather feedback, and spot trends.
Professional, Polished Reporting That Stands Above ALL other platforms
What do you like best about the product?
reporting! the professionalism it pulls in the reports. IG grid planner.
What do you dislike about the product?
the lack of fully integrated features, the lack of collaborative invite on Facebook. The tagging on linkedin. the lack of ability to categorize tags into folders. not having Hey Famm integrated yet.
What problems is the product solving and how is that benefiting you?
reporting and showing real growth through numbers for management, grants, and funding.
Easy Campaign Management and Tracking—A Big Step Up from Up Promote
What do you like best about the product?
Easy to manage and track campaigns. We are transitioning from Up Promote, so this platform has been so much better.
What do you dislike about the product?
Billing only allows for a credit card to be used. Ideally we would prefer ACH.
What problems is the product solving and how is that benefiting you?
It's solving how we track our campaign performance and choosing the right influencers for each specific campaign.
Streamlined Social Management with Robust Reporting
What do you like best about the product?
I really like the cross posting feature on Sprout Social, which is super helpful so I don't have to redo everything on the calendar. It's also great that I can do everything in one platform instead of using different platforms for different needs. The reporting is streamlined, and I can pull the same report each week and just toggle the dates. It's very easy to respond to DMs and comments, ensuring I never miss a comment or a DM. I can always go back and see what I commented, how long it took me, and pull reports on how successful my commenting is. The initial setup of Sprout Social was very easy for my team, and I appreciate how easy it is to manage social media tasks using this tool.
What do you dislike about the product?
I wish there was more AI integration, so the platform would work easier for me. When I had Dash Hudson, it took our social numbers and would AI put them into a report for us and tell them what they meant and what we could do to improve. So I don't have to look at the data, look at the posts, read the comments, see what people liked when they dropped off, things like that.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule, reply to posts, and cross-post, saving me time. It consolidates everything in one platform and streamlines reporting. It’s easy to respond to DMs and comments, ensures I don't miss them, and helps track comment success.
Streamlined Social Media and Audience Engagement
What do you like best about the product?
One of the things that I love most about Sprout Social is the engagement numbers and the tag performance. It's quick and lets us see across the board how audiences are engaging with our digital campaigns, which is really helpful for us. We need to know which campaigns are doing well and which ones need more attention. The initial setup for Sprout Social is very easy for our team, and we've been enjoying using it. I find it really helpful and simple to use. As of word-of-mouth, I'm a big fan.
What do you dislike about the product?
I think Sprout Social needs more adaptability and engagement across different programs and platforms, like WordPress. It'd be nice if it could show us how our data and engagement reads happen through those sites, especially since we post newsletters and blog posts. Having all that in one streamlined data pool would be great.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me with social media engagement, Google Analytics, and understanding audience behavior, providing click-through engagement numbers, which lets us track follows, unfollows, and direct messaging needs. It enables quick responses and tailored messaging through app tools.
Efficient Social Media Management with Room for Automation
What do you like best about the product?
I like how Sprout Social offers many different options and provides lots of insights on posts with its reporting capabilities. The platform helps us save time by organizing content, creating calendars, re-typing hashtags, and designing reports. I appreciate the ability to create campaigns and tags to see specific insights from those campaigns. This feature helps us keep track of the kind of content we are posting each month and allows us to look back at specific tags to evaluate performance and decide on future actions. The initial setup was also very easy.
What do you dislike about the product?
I don't like that Sprout Social can't set automatic replies to reviews or comments. Our company wanted to automate replies to reviews on platforms like Google and TrustPilot, but Sprout Social only allows reviewing and replying, not automating this process.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling posts, viewing reports, and social listening. It saves time by organizing content, creating calendars, re-typing hashtags, and designing reports.
Highly Specific Reporting That Makes Leadership Updates Easy
What do you like best about the product?
The specificity of the reporting feature (breakdown by competitors, post type, tags, and KPIs) allows for ease of reporting to senior leadership. From the in-app chat feature and to our designated Sprout representative, communication from Sprout to my team is fast and reliable. Sprout is proactive about identifying the customers' needs, from integrating Bluesky into its platform to allowing LinkedIn PDF uploads.
What do you dislike about the product?
Not specific to Sprout, but API restrictions from different platforms limit our ability to automate social listening.
What problems is the product solving and how is that benefiting you?
Sprout allows us to have a one-stop shop of historic data, from past post performance to an overview of the topics we have addressed on our social media channels. As an organization that services many industries and fields, it is important to us to utilize our platform to spotlight these groups equitably.
Effortless Social Media Planning and Posting
What do you like best about the product?
I like how Sprout Social lets me program posts for both LinkedIn and Facebook in one place, making it more convenient than having to go to each platform separately. I appreciate the calendar and publish function which allows me to see my entire schedule, what I have done in the past, and plan for the future. It simplifies the process by allowing me to publish directly from Sprout Social. Setting up Sprout Social was very simple, and I didn't encounter any issues.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use Sprout Social to program our social media for LinkedIn and Facebook. It solves the problem of managing separate posts and calendars, letting me program and slightly edit posts for different audiences easily.
All-in-One Multi-Platform Convenience, But Limited Native Platform Control
What do you like best about the product?
Multi-platform all in one place to make posts
What do you dislike about the product?
Limited abilities by each native platform
What problems is the product solving and how is that benefiting you?
At the moment it is not solving our main problem because we are a small company
Time-Saving with Room for Improvement
What do you like best about the product?
I like that Sprout Social allows us to have everything in one place, which saves us time. The ability to post on multiple pages at the same time is a great feature that helps a lot. I appreciate the complete calendar view, which really helps with our schedule and means we don't have to repeat actions multiple times, making the process much more time-saving. The initial setup was very easy, which was a big plus for our team.
What do you dislike about the product?
Being able to be connected on two computers at the same time would be really great. Our team as different people in charge of different things and whenever someone logs in, it kicks out the other one and we lose current work. Having the options to be connected on more than one computer or having the 'add a user' option to our quite expensive subscription for a small fee. Important bug : When we're in the calendar and select a single dealership, then click to add a post, the dealership is not selected in the new post. So we really have to be careful each time even though we were in the right calendar/dealership view.
What problems is the product solving and how is that benefiting you?
Sprout Social saves us time by centralizing our social media management. I love posting on multiple pages simultaneously and using the calendar view to manage our schedule efficiently.
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