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Sprout Social

Sprout Social

Reviews from AWS customer

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6,019 reviews
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External reviews are not included in the AWS star rating for the product.


    Rose S.

Helpful marketing tool!

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
I've been using Sprout for a while now, and I have to say, it's completely revolutionized the way I manage my social media presence. From scheduling posts across different platforms to analyzing engagement metrics, this platform does it all seamlessly.

First off, the user interface is incredibly intuitive. I was able to navigate through the features effortlessly, even as a newbie. Scheduling posts ahead of time has saved me countless hours, allowing me to focus more on creating quality content rather than constantly being tied to my devices.

One of the standout features for me is the ability to tailor posts for each specific platform. Whether it's Instagram, Facebook, or LinkedIn, I can customize my content accordingly, ensuring maximum engagement and reach.
What do you dislike about the product?
No real complaints from me so far! It has been a beneficial addition to my workday.
What problems is the product solving and how is that benefiting you?
With Sprout, I can effectively post across multi platforms all while getting approval from senior management beforehand.


    Architecture & Planning

Helpful Integration and Customizable Reporting

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
I find Sprout Social super helpful when scheduling posts. I love the customizable reporting. The interface was easy to learn, and I find the CE webinars offered through the Arb to be especially helpful as I am a team of one.
What do you dislike about the product?
I would like to see more API integration.
What problems is the product solving and how is that benefiting you?
Bulk scheduling.


    Alisanne S.

Great software for anyone in social media!

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
As an avid user of social media management tools, I can confidently say that Sprout Social stands out for its robust features and user-friendly interface. My experience with this software has been overwhelmingly positive, especially when it comes to the content calendar and analytics capabilities. The content calendar simplifies scheduling and organization, while the comprehensive analytics provide valuable insights to optimize your social media strategy. For anyone looking to streamline their social media management and make data-driven decisions, Sprout Social is a top choice.
What do you dislike about the product?
I wish I could edit posts across different platforms on one editing page, rather than making duplicates. That is one thing about Hubspot that I always liked. At times it is difficult to get questions answered by their customer support team, as calling them is easier than email or chat.
What problems is the product solving and how is that benefiting you?
Sprout Social addresses multiple challenges in social media management. By streamlining content scheduling, centralizing management, providing in-depth analytics, enhancing engagement, and improving social listening, Sprout Social offers comprehensive solutions that drive efficiency, improve strategy, and boost our overall social media performance.


    Makenzie W.

The best social media management tool

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
Sprout social allows me to manage all my social media channels in one place. I love the ability to schedule posts for multiple platforms, recieve all notifications in one place, and use AI to help generate captions. Customer support is always super helpful if we need anything.
What do you dislike about the product?
I wish there was more reporting features for TikTok
What problems is the product solving and how is that benefiting you?
Sprout has helped us be able to manage our Facebook pages for each location that we have. It has allowed us to not miss any messages comign through. We have been able to schedule posts in a quicker manner while also ensuring our content reaches the right audience.


    Nicole A.

A very helpful tool for social media scheduling

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
I love looking at the publishing calendar and being able to see what days I have social media posts scheduled for. I also appreciate being able to schedule everything in one place and even post the same thing across different forms of social media. I also LOVE the integration with Canva, as it definitely makes the process simpler.
What do you dislike about the product?
There are so many features in Sprout Social that I sometimes worry I'm not actually getting the best use out of it, but I find the interface a little overwhelming. However, this doesn't negatively impact what I am using Sprout for; I just feel like I could be doing more with it.
What problems is the product solving and how is that benefiting you?
It allows me to schedule all of my social media posts for the company in one spot, rather than having to go to each individual platform. This saves me a lot of time.


    Automotive

So convenient!

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
Composing a post is as easy as 1, 2, 3! Sprout automatically shortens links, posts to multiple sites and even calculates the most effective send times.
What do you dislike about the product?
I do have issues every now and then uploading photos or links but the delay could also be internet connection related.
What problems is the product solving and how is that benefiting you?
Sprout helps me Monitor and engage Social media outlets and clients.


    Manufacturing

Sprout Social Review

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
What I like about using Sprout Social is how user-friendly the platform is. I like how easy it is to reach out to a representative if you have any questions. I also really like the smart inbox and the content calendar along with the approval process. As an intern, it makes it easier to have my boss approve of what I write before scheduling it in the calendar.
What do you dislike about the product?
The only thing I dislike about Sprout Social is the way you have to set up the listening tool. It is a long process and I didn't quite understand how to set up the tool. However, once the tool is set in place, it helps to see what people are talking about relating to brand health, how they feel about recruitment, etc.
What problems is the product solving and how is that benefiting you?
At this time, the only problem our marketing department has with Sprout Social is the rising annual cost. It is getting harder to fit within our budget, but the representatives are good with adjusting to fit our budget restrictions.


    Cierra B.

A comprehensive look at your social media channels

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
The onboarding/implementation process was very thorough, and the SS team has been extremely responsive to any/all questions we've had!
They also have a lot of great features on the platform, but my favorite so far has been their reporting tools and organization structures. Other platforms I tried didn't have a simple tagging system for organizing content, so being able to use Sprout's campaigns and tags has immensely improved our ability to report on specific topics. The publishing options are also really great and easy to use!
Features we use on a daily basis include reports, publishing, and the smart inbox.
What do you dislike about the product?
While we see the value in the listening tool, it had a steep learning curve and for a smaller team to be managing the platform, it's difficult to integrate its use into our workflows.
What problems is the product solving and how is that benefiting you?
Reporting capabilities. We weren't able to effectively report on performance of different types of posts (i.e. brand vs event promo vs product), but the tagging and campaign organizing options have changed the game for us. We can now use this data


    Sarah S.

Effortless Inbox Management, Needs Better Social Listening

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
I really appreciate how super simple and user-friendly Sprout Social is for inbox management and role setup. It has been a huge help in managing messages from all accounts in one space, significantly reducing the time spent on inbox management. The platform is easy to navigate, making it simple to set up roles and special tags, contributing to a seamless user experience. The ease of narrowing down the type of messages and using saved responses further enhances its functionality. Sprout Social's intuitive design and efficiency in these areas are features I find most useful, and it's these aspects that would make me choose it again.
What do you dislike about the product?
I am not satisfied with the social listening capabilities of Sprout Social. They are not as robust as other platforms available in the market. While they are adequate for getting started, they fall short when it comes to diving deep and uncovering comprehensive insights. This limitation requires me to use additional software like YouScan to fill in the gaps in social listening.
What problems is the product solving and how is that benefiting you?
Sprout Social consolidates messages from 20 different accounts, significantly decreasing the time spent on inbox management and providing a huge benefit in efficiency.


    Ben S.

Social Media Specialist

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
Sprout Social is a game-changer for our business.

We've been using Sprout Social Media for the past year, and it has significantly improved our social media management and marketing efforts. Here are a few reasons why we love it.

Intuitive Interface: The platform is incredibly user-friendly, making it easy for our team to navigate and utilize all its features effectively.

Comprehensive Analytics: The detailed analytics and reporting tools have provided us with valuable insights into our social media performance, helping us to fine-tune our strategies and achieve better results.

Scheduling and Publishing: The scheduling feature is a lifesaver. We can plan and schedule posts across multiple platforms in advance, ensuring consistent and timely content delivery.

Engagement Tools: Managing our social media interactions has never been easier. The unified inbox allows us to respond to messages and comments promptly, improving our engagement with followers.

Excellent Customer Support: Whenever we've had questions or needed assistance, the Sprout Social Media support team has been prompt and helpful, ensuring we can make the most of the platform. We're also big fans of the Arboretum and feel this educational community makes a huge difference.

Overall, Sprout Social Media has streamlined our social media operations and boosted our online presence. We highly recommend it to any business looking to enhance their social media management. Thank you, Sprout Social Teams & Engineers!
What do you dislike about the product?
The downsides about using Sprout at times are the varying metrics from Sprout vs. native social platforms. At times, our team navigates between the two to determine best results.

We've also run into limited features with certain subscription tiers.

Although the interface is generally user-friendly, our team has found there is a learning curve, particularly when trying to take full advantage of all the features and tools available.
What problems is the product solving and how is that benefiting you?
Shows our business that social media brings value.