Sprout Social
Sprout SocialReviews from AWS customer
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User Friendly and Complete
What do you like best about the product?
I love that sprout social focuses on making such a complicated platform feel usable. It's easy for me to explain how things work to people who may not have experience with these kinda of platforms. I use sprout daily for listening and community management. The support team is great and friendly and onboarding was a breeze.
What do you dislike about the product?
I wish that there was better customization for reporting. I find that the exported reports are not useful to share with my wider team and usually end up taking the data and working it into my own format.
What problems is the product solving and how is that benefiting you?
Sprout helps me keep everything in one place, organize my analytics, and pull data quickly for wider team asks.
Solid Social Media Management Tool
What do you like best about the product?
Sprout offers a user-friendly interface to engage with followers and track performance across multiple social media channels.
What do you dislike about the product?
Some advanced functionalities are locked behind higher-tier plans
What problems is the product solving and how is that benefiting you?
Sprout Social consolidates multiple social media platforms into a single dashboard, which makes it easier to manage multiple accounts.
Handy Schedule
What do you like best about the product?
I can schedule in multiple social media platforms.
What do you dislike about the product?
It is difficult to visualize the calendar and this is the reason I am doing this survey, It would be very helpful if the letter of the platform has a color. Facebook has already the blue circle, and Instagram its pink, but since X,@ don't have color, I would suggest to assign a bright yellow and/or bright green to circle the letters, so I can see easier how many posts I have on a day when I have the montly calendar with all the platforms opened. Thank you.
What problems is the product solving and how is that benefiting you?
Having one site to schedule 8 different platforms
Easy to use and Intuitive
What do you like best about the product?
I like that it's easy to navigate and it's a great platform when working at an agency.
What do you dislike about the product?
The mandatory completion of the Sprout Social dashboard tutorial.
What problems is the product solving and how is that benefiting you?
I am able to easily access and create reports for campaigns or posts scheduled through Sprout.
Positive, with some areas of development.
What do you like best about the product?
The scheduling capabilities and the features that allow duplication of content across channels is time-saving.
It's easy to use and the customer support team always seem ready available to answer any questions we may have.
It's easy to use and the customer support team always seem ready available to answer any questions we may have.
What do you dislike about the product?
The listening capabiltiies aren't the best, often resulting in us using third-party platforms which results in us using Sprout for listening less frequently.
What problems is the product solving and how is that benefiting you?
Sprout allows us as an agency, to work smarter instead of harder, giving us the tools to schedule and analyse content quickly.
It helps us with new business endeavours while also allowing current client scope to grow.
It helps us with new business endeavours while also allowing current client scope to grow.
An ever-growing tool I can rely on!
What do you like best about the product?
Sprout Social is a continuously expanding way to monitor and respond to incoming comments from fans of our brand. The Sprout team is serious about collecting actionable feedback and collaborating on making improvements that allow us to work more efficiently, which is something I really admire! A handful of features, like VIP Lists, automated rules, and approval queues allow us to keep a close eye on both comments that come in and comments that head out.
What do you dislike about the product?
So far, I don't have any active complaints! Sprout customer support has always been there to answer any questions my team has had, and the ongoing opportunities to discuss the best ways to use the platform allow for us to develop clearer, more streamlined processes.
What problems is the product solving and how is that benefiting you?
Sprout allows my team to keep close tabs on content related to specific categories and questions, set up automated case assignments as needed, look out for critical commentary, and filter out spam. We're easily able to view an entire customer thread when drafting responses, which can prevent crucial information and context from being missed, even if a thread gets passed along to another team member!
Lots of features for a well-rounded social media experience
What do you like best about the product?
There are many features that help you get a holistic idea of what you are doing on social media, how to improve your strategy, and how to expand on your digital footprint. I think there are more features on sprout compared to other softwares I have used in the past to give you the metrics and capabilities you are looking for. Overall, it is pretty simple to use, certainly on par with alternatives.
What do you dislike about the product?
Where there are many opportunities, there will always be a risk of too many options. For an entire organization, with individuals accessing different metrics, this is a plus. But it sometimes feels clunkier than alternatives, with it requiring a bit more from you to do the same task in other softwares.
What problems is the product solving and how is that benefiting you?
Sprout Social's reporting tools are really fantastic. You get to do quite a bit more with them compared to other options on the market that I have used previously.
Excellent all-round tool
What do you like best about the product?
Very intuitive interfaces, handles a multitude of jobs efficiently, the company offers webinars and instructional meetings and materials as well as how-to guides on their website. Some other SM tools only offer support if you pay for it, or user discussion boards you need to scour, which I find frustrating.
What do you dislike about the product?
Being able to edit a post draft without changing the draft status would be good, but that's very minor.
What problems is the product solving and how is that benefiting you?
Creating a simple, intuitive, thorough but far from overly complicated tool for social media scheduling, listening and reactive engagement.
Made me realize social media capabilities and utilizing platform in the workforce
What do you like best about the product?
I really like the simple organization of Sprout Social. It's easy to learn and be trained on, so when I learned how to use the platform I was able to start working with it the same week. In short, it's user friendly and streamlines data for the entire department. It helps with spacing out our social posts. One of the upsides is also using Advocacy for getting associates to engange with our content in a personalized way.
What do you dislike about the product?
I had some trouble activitating my account with Google Authenticator, but I'll be honest- that says a lot more about my lack of tech skills than Sprout's ease of use. So far, there's nothing that stands out as a hard dislike.
What problems is the product solving and how is that benefiting you?
The Publishing tab is where I spend the most time. It has everything from Calendar to Sprout Queue to Drafts to Needs Approval to Campaigns and more. In my role, it's a one-stop-shop for everything I could possibilty need with social. One item that I recently have been experimenting with is "Find Content." Sprout Social solves the problems of social media management, publishing, drafting, reviewing, creative stumps, and more.
Easily accessible social analytics
What do you like best about the product?
Love how intuitive the platforms is. We can easily and efficiently pull social stats when we need them. The social listening tool is also very helpful with direct-to-email notifications when we have a listening spike.
What do you dislike about the product?
Would love to try to use it for paid social, but we have limitations within MLB.
What problems is the product solving and how is that benefiting you?
The social analytics tool is the biggest benefit. We get asked for social metrics constantly, and sprout allows us to pull them right when we need to.
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