Sprout Social
Sprout SocialReviews from AWS customer
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Social Sprout Review
What do you like best about the product?
Helps in listening to specific keywords of a topic, easy to use
What do you dislike about the product?
Unable to suggest topics related to the topic. No TikTok listening feature
What problems is the product solving and how is that benefiting you?
Helping to monitor the keyword we input, help listen to competitor's brand name mention
It is easy and effective way of handling social media.
What do you like best about the product?
The design, easy tabs and prompts of it.
What do you dislike about the product?
Slow refresh when new comments or post are published.
What problems is the product solving and how is that benefiting you?
Responding to customer posts and comments.
It helps responding in timely manner.
It helps responding in timely manner.
Powerful software for social reporting
What do you like best about the product?
It is easy! Sprout Social was set up for a new client so we could easily pull reports in real-time across all of our platforms. It is simple and intuitive to use and multiple reports can be generated.
What do you dislike about the product?
The one downside is that engagement metrics also include clicks. Depending on how your team defines engagement, this can be tricky.
What problems is the product solving and how is that benefiting you?
The software helps us save time by aggregating all in the same place. We can set up campaigns and also push creative from one platform across all.
PR & Marketing Project Lead
What do you like best about the product?
I like the reporting tools. The reporting dashaboard makes it easy to see how my contributions are impacting to the business and show the value of my department. It's easy to use and understand and includes relevant social information.
What do you dislike about the product?
I do not like that I can not see all the posts associated with a campaign tag and instead just the top posts.
What problems is the product solving and how is that benefiting you?
It allows me to access, tag, and report out on the social media data for posts about my specific division, which is a really efficient way to show impact.
Very Useful Tools
What do you like best about the product?
The ability to see all my posts in calendar view and to schedule automatic posts.
What do you dislike about the product?
There's too many tools that it gets cluttered and difficult to find things sometimes. It would also be helpful to provide reports and suggestions based on analytics.
What problems is the product solving and how is that benefiting you?
Making scheduling posts much easier and less time-consuming
Experience with Sprout
What do you like best about the product?
Sprout Social is great for individual posts for a single location, but where it really stands out is in being able to do both posts for multiple locations but also the ability to schedule the posts to multiple sites at specific times including options for things like your Google page that other competitors don't have the ability to do.
What do you dislike about the product?
Some of the imaging available in the library are hard to flip through to find the best images.
What problems is the product solving and how is that benefiting you?
Sprout allows us to schedule posts to multiple sites at once for future dates, and also provides quality analytics to allow us to track how our posts are doing to pivot if they're not effective.
Very helpful tool to quickly post to many pages at once.
What do you like best about the product?
I like the inbox the best. I'm not posting as much as other people, but I respond to a lot of messages. It's very helpful to see all the messages and comments we get in one easy place.
What do you dislike about the product?
Not with Sprout per se, but sometimes it is a pain to post something through Sprout then have to go in to the native program and change information in description or storybody.
What problems is the product solving and how is that benefiting you?
Quickly responding to people commenting/messaging our social media profiles.
Sprout Social does have amazing additional features!
What do you like best about the product?
The ability to have all platforms and accounts under one is such a relief and a great overview.
What do you dislike about the product?
Sometimes connecting Instagram accounts are a bit of a task and I run into a lot of issues.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping my team and I in managing our 100+ social media accounts all under one platform.
Very good, but room for improvement
What do you like best about the product?
Custom reporting, TikTok linking and UI are all welcome features compared to competitors.,
What do you dislike about the product?
Not able to tag comments or DM as spam is frustrating. Not able to have or create incoming feeds for engagment. Also, wish it listened to more data sources, including TikTok.
What problems is the product solving and how is that benefiting you?
Community engagement, social publishing in one place, listening to what community is saying and keeping an eye on competitors.
Very good tool for managing and monitoring
What do you like best about the product?
Customer care, nice process also the way to be adapted for us non experts to explore and potentialize our experience
What do you dislike about the product?
being able to customize our dash with different color (nor a dislike tho just an opinion)
What problems is the product solving and how is that benefiting you?
More accurate metrics, and managing process way shorter now
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