Sprout Social
Sprout SocialExternal reviews
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Great Usability, But Glitchy at Times
What do you like best about the product?
I like the usability of Sprout Social and how easy it makes it to moderate my clients social media platforms.
What do you dislike about the product?
It can be very glitchy. Sometimes certain tools don't work well and sometimes it can affect my work. It's sometimes hard to create cases, see updates from the client's side, and sometimes the platform crashes all together.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for answering customer service issues, moderating social media comments, direct messages, and public mentions for my confidential clients. We also escalate cases through sales force to make sure the client can handle more complex issues.
Effortlessly Streamlines Social Media Management
What do you like best about the product?
I like that Sprout Social lets me easily schedule posts across different platforms and change the copy or content as needed for each site. I also like the analytics; it puts everything I need to evaluate all in one place and lets me easily compare different time periods data. The initial setup was very easy, the onboarding process was a great experience and it helped that the platform is so user-friendly.
What do you dislike about the product?
Some posts fail to post, which can be frustrating. Posts on Meta platforms often experience this issue. I also wish you could schedule Meta stories with Meta elements on them, like polls or links.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media management and scheduling posts. It saves me time with compiling data, scheduling, and social listening. I like that it lets me schedule posts across platforms and compare analytics easily.
Effortless Multi-Platform Post Scheduling Ahead of Time
What do you like best about the product?
The capability to schedule posts ahead of time across multiple social media platforms.
What do you dislike about the product?
The optimal times given when scheduling are not always correct. I wish you were able to schedule reels on Facebook and Insta through Sprout.
What problems is the product solving and how is that benefiting you?
Sprout gives a detailed analysis of your posts across various platforms. So you can easily see the engagement and increases with each posting, making it easier to see which campaigns are working and which should be changed.
Streamlined Social Media Management with Robust Reporting
What do you like best about the product?
I use Sprout Social to manage multiple social media accounts, and I found it to be a solid tool, especially if you work on a team and need structure around publishing. I think the approval process is one of its biggest strengths, as it's clear who needs to review a post and where it is in the process, cutting down on confusion and last-minute scrambles. Editing before approval is really straightforward, making it easy to make changes and resubmit without starting the whole approval process over. Rescheduling posts is pretty painless too, as you can move things around in the calendar without breaking the approval flow, which is helpful when plans change. Also, the reporting and metrics stand out as they are easy to understand and polished enough to share directly with leadership or clients. I like the ability to edit while it's still in the approval process, and compiling reports is easy and looks polished.
What do you dislike about the product?
I think some features could be added at lower pricing tiers. It feels like the platform kinda gatekeeps some aspects, so you have to upgrade the plan. There's a lot to learn, it's a little bit of a learning curve, though the support team was pretty helpful.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage multiple social media accounts, streamline workflows, clarify approval processes, reschedule posts easily, and enjoy polished reporting and metrics.
Efficient Scheduling with Robust Reporting
What do you like best about the product?
I really like the reporting section in Sprout Social, especially the post performance and profile performance metrics. These metrics are detailed and usually quite accurate, which helps us understand how our work is doing. It's also great that we can quickly grab this information to report to stakeholders in my organization.
What do you dislike about the product?
I would want the Blue Sky integration to be a bit better. It does not do tagging of handles well, and LinkedIn handle/org tagginf also does not always work. Another challenge is the Blue Sky metrics; they're not integrated yet, either. It would be nice if that could be better to ensure that we can have similar data for all the platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling content across nine platforms, especially over weekends. It's helpful for competitor analysis and has a great tagging system. The post approval feature and detailed reporting metrics make it easy to report to stakeholders.
Incredible platform with incredible tools that support my growth.
What do you like best about the product?
The main reason I chose Sprout Social is the mobile app. While I do 99% of my posting on the desktop site, being notified when a post is successful is critical and super helpful to my day-to-day.
What do you dislike about the product?
There is very little I dislike; there are a few nuanced things that aren't 100% perfect, but nothing that I can really say I dislike.
What problems is the product solving and how is that benefiting you?
Sprout social allows me to have a birds eye view over multiple social accounts, keep track of posting, and if I want/need it, plenty of reports and data to back things up. It makes my social media management services easy and scalable.
Sprout Social: Desktop-Friendly with Robust Scheduling
What do you like best about the product?
I like the performance feature that lets me know the best time to schedule posts based on audience history, and I can view the entire month or more at a glance to move things around easily. I love that I can leave notes on the calendar to reference when scheduling, which is helpful because I deal with many posts from different projects going live throughout the month. Sprout Social allows me to post natively on behalf of brands without needing direct access, and I find it the best to use, particularly on desktop.
What do you dislike about the product?
I don't have any issues!
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts for our client brand without needing direct access to the social accounts and to optimize post timing using audience data. The calendar notes help manage multiple posts by allowing easy adjustments and reference.
Effortless Post Scheduling and Editing
What do you like best about the product?
I like Sprout Social because it helps ensure that my posts are on time and lets me schedule in advance. I also like the fact that I can edit and filter photos within Sprout Social, which means I don't have to download other apps to edit the photos I want to post. Plus, the initial setup of Sprout Social was very easy.
What do you dislike about the product?
It takes a while ot login sometimes
What problems is the product solving and how is that benefiting you?
I use Sprout Social to make sure my posts are on time by scheduling in advance. I like that I can edit and filter photos without needing other apps.
Efficient Client Management and Stellar Support
What do you like best about the product?
I appreciate how easy it is to handle multiple clients on one platform with Sprout Social. The platform makes it simple to schedule posts and effectively monitor social conversations. I also find the reporting features comprehensive, providing all the necessary numbers for reports and case studies. Plus, the attentive team is a standout, offering consistent support and guidance.
What do you dislike about the product?
I would love a stronger social competitor auditing tool. Also, the ability to upload custom thumbnails on scheduled TikTok posts.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy to schedule posts, monitors social conversations thoroughly, finds ideal posting times, and provides all necessary numbers for reports and case studies. It enables handling multiple clients on one platform, which is crucial for managing many clients' social presences.
Powerful Scheduling, Previews, Drafts, and Robust Reporting Across Platforms
What do you like best about the product?
The ability to schedule, preview, and draft posts for multiple platforms. And their robust reporting
What do you dislike about the product?
We have 100+ locations - I wish we could manage all of our location Facebook pages here. Along with Google Business Profile (not just posting, but actually managing listing information)
What problems is the product solving and how is that benefiting you?
Helping me get ahead and schedule posts in advance!
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