Sprout Social
Sprout SocialReviews from AWS customer
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All your needs in one place!
What do you like best about the product?
I like that sprout offers everything I need for social media management in one easy to use platform.
What do you dislike about the product?
I wish social listening was included in the main plans. In this age, I don't consider this premium
What problems is the product solving and how is that benefiting you?
Scheduling, engsgement and analytics.
Helpful social analytics tool
What do you like best about the product?
Support available and close customer communication
What do you dislike about the product?
A lot of pop ups and training which may not be relevant to those who are familiar with it, but helpful for those who are new
What problems is the product solving and how is that benefiting you?
Tracking of post performance
So helpful and intuitive
What do you like best about the product?
Sprout is a game changer when it comes to all things social media. The platform is so user-friendly and can be used by virtually anyone to better their social media presence. My team uses it every day. I love that it combines all the platforms into one place, and that it has a photo editor built in. And, the built in reporting system and approval system for teams is unbeatable.
What do you dislike about the product?
Honestly, the only thing I can think of is that it is a bit pricey, especially if you have a large team. However, I think the cost is well justified for any business that can afford it.
What problems is the product solving and how is that benefiting you?
It can be hard to manage all our social media channels at once, so I really appreciate how they funnel them all together so they can be managed all in one place. Additionally, it automatically pulls reports that we would have to otherwise put together manually, so that saves us a lot of time.
Very Nearly Perfect
What do you like best about the product?
Love the detailed reporting and connectivity throughout channels
What do you dislike about the product?
Sometimes the reports are incorrect and support is difficult to work with.
What problems is the product solving and how is that benefiting you?
Tracking data and scheduling posts
Sprout has a great array of tools that have been valuable to my team
What do you like best about the product?
The listening tools and ability to optimize our time through posting to multiple platforms at a time as well as the tagging capabilities and easy to read reports.
What do you dislike about the product?
Most recently, the cost increase--but beyond that, I do feel like there are lmitations on how well we can really understand the media behavior of our audience for us to adjust strategy.
What problems is the product solving and how is that benefiting you?
The Sprout Social platform streamlines our process, especially given that we have a very small social media team, so a lot of time is saved by not having to manually create reports and individually post to separate platforms. It also gives us a singular source to get user insights and visibility into top discussions.
This has allowed us to share things on social media since our Facebook account got pulled down.
What do you like best about the product?
It has allowed us access to platforms all in one place
What do you dislike about the product?
Sometimes I get overwhelmed with everything it can do and show
What problems is the product solving and how is that benefiting you?
Facebook accounts in our whole Y got taken down and have been down for over a month
Solid Tool for Listening, but not as powerful as the other competitors on the reporting side
What do you like best about the product?
The Client Solutions and the account managgers are very pro-active, very involved when it comes to trouble shooting.
The unlimited mentions per topic is really benefinital especially when needing to look back YoY
The tool is very easy to use, especially when it comes to set up the queries, and previewin the queries
The unlimited mentions per topic is really benefinital especially when needing to look back YoY
The tool is very easy to use, especially when it comes to set up the queries, and previewin the queries
What do you dislike about the product?
- The social listening sentiment is not accurate, and the tool is not able to decipher neutral sentiment. Often time, the neutral sentiment is positive and negative.
- I noticed that the demopgraphic tab is not accurate for Twitter, with some posts being tagged as "France" when the user location or the geo location is clearly in the US
- The Custom Reporting features are below my expectations, we are not able to create custom charts beyond the general pre-populated templates.
- We are also not able to download every single data into csv, so my analysts has to manually hard code stuff
- the social listening sentiment on YouTube is not accurate and trust worthy
- The number of authors metrics doesn't pull in Instagram
- I noticed that the demopgraphic tab is not accurate for Twitter, with some posts being tagged as "France" when the user location or the geo location is clearly in the US
- The Custom Reporting features are below my expectations, we are not able to create custom charts beyond the general pre-populated templates.
- We are also not able to download every single data into csv, so my analysts has to manually hard code stuff
- the social listening sentiment on YouTube is not accurate and trust worthy
- The number of authors metrics doesn't pull in Instagram
What problems is the product solving and how is that benefiting you?
Helping me understand the brand social sentiment and identify users for the customer care or editioal team to respond
Robust Social Platform With a Great Emphasis on Customer Service
What do you like best about the product?
We love the social inbox feature Sprout offers and that allows us to easily and efficiently take care of customers and route them to the appropriate POC. The tagging for CS issues is also helpful in identifying key issues and concerns within our community. The scheduling feature is also easy to use and we're big fans of the ability to have an approval workflow.
What do you dislike about the product?
Limitations with linking products through Meta Shops. Unable to directly link products on our shop even though it's a feature that's avaialble within other platforms like Later (not an API restriction).
Limitations with TikTok. Unable to view/answer DMs, unable to schedule content
UI could be a little cleaner looking
Limitations with TikTok. Unable to view/answer DMs, unable to schedule content
UI could be a little cleaner looking
What problems is the product solving and how is that benefiting you?
Before implementing Sprout, customer service requests coming through our social channels was hard to manage and difficult to track. With Sprout's advanced inbox, we are able to rope in our CS team on issues by creating cases and easily hand off customers to them without disruting the flow or moving the customer issue to another platform or conversations. We can assist customers where they're at and it frees up a lot of time for the social team.
Its iight
What do you like best about the product?
automations and integrations, connects with what i need it to
What do you dislike about the product?
billing complexity and hurdles, we paid, money was refunded.. and now we have to pay again.. that is inconvenient.
What problems is the product solving and how is that benefiting you?
staying organized, limiting errors and glitches, connecting social media interactions to our salesforce database,
Advanced analytics - Next Level AI - Easy to Use
What do you like best about the product?
Sprout has a simplistic scheduling system that doesn't require much navigating to find what you are looking for. There is an abundance of data in the analytics, more so that Hootsuite could ever provide.
What do you dislike about the product?
They have made many advancements in the two years we have been with them. I would say I am missing is callouts on the individual days for holidays or awareness days.
What problems is the product solving and how is that benefiting you?
When you have a limited team Sprout comes in handy because we can schedule content out in advance. Additionally, we can look at behaviors from our competitors to see any trends we can possibly tap into.
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