Sprout Social
Sprout SocialReviews from AWS customer
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UX and UI is intuitive, fast and feature-rich. Easy to navigate. Great Experience!
What do you like best about the product?
Sprout's customer support and service have been really fantastic. The dedicated account representative has been really helpful in giving me a crash-course on how to use the platform for my specific needs. I'll be delving more into the specifics of the platform in the coming months and just knowing I have a real human to speak to for queries is fantastic. The new features that are launching are also really exciting.
What do you dislike about the product?
None that come to mind now. I'm still getting used to the platform.
What problems is the product solving and how is that benefiting you?
Access to real time data-points and observations to derive actionable insights in communications.
Good
What do you like best about the product?
Messaging customers is fun and giving them the info about the products
What do you dislike about the product?
Its just confusing somtimes overall not bad
What problems is the product solving and how is that benefiting you?
messaging customer
It's SO great to have everything ALL in one place
What do you like best about the product?
What I like best is how simple and intuitive the publishing section is. As a social media manager it's really important to have a program that streamlines the publishing and approving process and that's what Sprout does. I also really like that we're able to add several competitors so that we can monitor performance. Another thing I enjoy is being able to tag and have internal conversations about reviews.
What do you dislike about the product?
Right now we're having issues connecting our G4 accounts to all of our accounts. I also notice that the program runs a bit slow sometimes.
What problems is the product solving and how is that benefiting you?
Sprout allows us to send an interactive content calendar link to our clients for approval. This saves us time going back and forth with our internal team and clients.
Easy to use
What do you like best about the product?
It's customizable reporting; previewing posts for ease of viewing.
What do you dislike about the product?
Not much right now - still new to the platform.
What problems is the product solving and how is that benefiting you?
Our previous platform was not as user friendly.
Sprout Social Media Management Software - Highly Recommended
What do you like best about the product?
Sprout has an unrivalled community management function and this is a key feature which makes it our number 1 platform. They're always constantly updating things, adding the latest AI technology to streamline your workflow and save time.
What do you dislike about the product?
There are some draw backs, such as not being able to like posts or comments from Instagram, but in reality, these are API restrictions imposed by Meta but still a frustration from a user POV.
What problems is the product solving and how is that benefiting you?
Streamlining work flows across publishing teams, making social media customer service management more manageable by filtering all messages from all platforms for a specific brand.
Great experience
What do you like best about the product?
All social media channels embeded at one place with such a great UI
What do you dislike about the product?
Posts and DM from same person show up as different tasks which create confusion
What problems is the product solving and how is that benefiting you?
helping reach customer faster and resolve their issue
Needs some UX and UI help
What do you like best about the product?
Appears to have a full suite, but the expereicne feels clunky and all over the place
What do you dislike about the product?
Feels outdated, and all over. Reporting, to post, to calendars etc, feels incomplete or like a bunch of services all jsut tacked together
What problems is the product solving and how is that benefiting you?
None, at the moment
Marketing Manager
What do you like best about the product?
The reporting includes a lot of parameters
What do you dislike about the product?
The price is a lot for companies who aren't trying to be influencers
What problems is the product solving and how is that benefiting you?
It has helped us streamline our processes regarding social media
Very resourceful metrics for paid and organic advertising.
What do you like best about the product?
I reallt enjoy the various reporting metrics.
What do you dislike about the product?
There is nothing i dislike about sprout social.
What problems is the product solving and how is that benefiting you?
Which of our posts are the most effective.
Finally, an all-in-one tool for all things social!
What do you like best about the product?
While I'm still a Sprout novice, I'm already having a better experience than with my former social media tool. The usability and interface are intuitive and there are numerous options to aid in posting content in the most efficient manner.
What do you dislike about the product?
The system can be overwhelming - I 'm finding that it takes time to learn and master all that it has to offer.
What problems is the product solving and how is that benefiting you?
All-in-one place for social media - managing, postings, recommendations for higher engagement, and social listening.
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