Sprout Social
Sprout SocialReviews from AWS customer
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Convenient
What do you like best about the product?
Ease of the site and the multiple options to do one thing, makes it easier to make less mistakes.
What do you dislike about the product?
It can be a bit too many options at time for things that are not necessart
What problems is the product solving and how is that benefiting you?
Not having to post manually every time but timing my posts on when to upload.
Sprout makes scheduling posts easy!
What do you like best about the product?
It's easy to use and has many useful features!
What do you dislike about the product?
I've had a couple issues with some posts not going out when scheduled.
What problems is the product solving and how is that benefiting you?
Taking up less of my time to individually schedule posts and track analytics
No Feature Left Behind
What do you like best about the product?
Sprout was a great addition to our social media workflow. It was easy to get our accounts set up and running.
We love the industry analysis tool. Letting us track how well our competitors are doing as well as their practices and data is a great way of tuning our strategy.
There are a ton of features, not enough to get into in a review, but it's honestly like a data sandbox. Analytics can get incredibly fine and very useful for tracking progress over time.
Customer service is top notch. They are knowledgable and well versed in the product, no jumping between levels of seniority. Very communicative as well.
Easily integrated with many profiles across multiple platforms, and Sprout makes it easy to post to all of them seamlessly.
We love the industry analysis tool. Letting us track how well our competitors are doing as well as their practices and data is a great way of tuning our strategy.
There are a ton of features, not enough to get into in a review, but it's honestly like a data sandbox. Analytics can get incredibly fine and very useful for tracking progress over time.
Customer service is top notch. They are knowledgable and well versed in the product, no jumping between levels of seniority. Very communicative as well.
Easily integrated with many profiles across multiple platforms, and Sprout makes it easy to post to all of them seamlessly.
What do you dislike about the product?
There's no way to upload multiple videos to a carousel despite that being an option on Instagram.
In the portal, there is information overload. It's hard for me to find exactly what I need.
Why does drafting Meta posts split them into individual Facebook and Instagram posts, but scheduling it keeps them together? This results in double the amount of work if any changes to the draft need to be made.
Tagging could be more intuitive.
Pricing can be deceptive, especially with "sales discounts cleared by managers" and "floors" that don't really exist.
In the portal, there is information overload. It's hard for me to find exactly what I need.
Why does drafting Meta posts split them into individual Facebook and Instagram posts, but scheduling it keeps them together? This results in double the amount of work if any changes to the draft need to be made.
Tagging could be more intuitive.
Pricing can be deceptive, especially with "sales discounts cleared by managers" and "floors" that don't really exist.
What problems is the product solving and how is that benefiting you?
Effective social media management from a single, consolidated account. Also, the benefits of having suggestions for tags, posting times, scheduling, and more. It allows us to set basic social media on autopilot and keep it something chill and not a major point of stress. Listening in on the industry and competitors is great as well.
The best experience can be better.
What do you like best about the product?
Social listening and engagement pieces are easy to use and have a short learning curve. It was also great to have and onboarding specialist prior to receiving a success coach. The ongoing onboarding live webinars are also extremely helpful.
What do you dislike about the product?
Not all mentions show up in the smart inbox. This usually happens when an external social post gets sent, and someone mentions or tags us in their comments. It gives me trust issues when pulling other reports that might be affected, leading me to double check by manually calculating via the parent platform.
What problems is the product solving and how is that benefiting you?
Leadership was interested in understanding the larger sentiment of our brand online across social platforms. This, along with the other previous uses via Hootsuite, made us make the switch.
Good
What do you like best about the product?
Everything at one place. Looks good. I like the theme
What do you dislike about the product?
Need to be more user friendly. I need to stop lagging
What problems is the product solving and how is that benefiting you?
No need to login to different accounts
Very happy I went with Sprout!
What do you like best about the product?
The onboarding process was amazing, and LJ was a huge help in getting my business up and running in Sprout. The customer support is so helpful and quick to get back to me whenever I have a problem.
I have enjoyed getting to use the report tools during weekly marketing meetings, as well as get my content scheduled out in advance, although I am using Sprout every day!
I am excited to continue exploring the easy-to-use software, and know that I will get a lot of use out of it!
I have enjoyed getting to use the report tools during weekly marketing meetings, as well as get my content scheduled out in advance, although I am using Sprout every day!
I am excited to continue exploring the easy-to-use software, and know that I will get a lot of use out of it!
What do you dislike about the product?
I would love for there to be more LinkedIn tools, such as competitor reports. My business does not use Meta or Twitter as much, and I would love to have these numbers!
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me streamline and simplify my social media marketing efforts, allowing me to work on other projects without worrying about getting my content out for my company.
Seamless
What do you like best about the product?
This is great for collecting data on performance across all social media platforms.
What do you dislike about the product?
Need better organization when it comes to messaging from each active platform.
What problems is the product solving and how is that benefiting you?
Ease of use across multiple social media platforms
Great social media management tool
What do you like best about the product?
The interface of Sprout Social is wonderful. It's very easy to understand, smooth to operate and meets all our needs.
What do you dislike about the product?
So far, I haven't found anything I dislike with Sprout Social. We've been using it for 2 months now and it's a vast improvement from the last program we used. We had it set up in no time, and it works wonderfully for what we need to monitor.
What problems is the product solving and how is that benefiting you?
We are able to pinpoint crisises for our clients with ease using Sprout Social. The keywords and alerts we are able to set up pull content perfectly, and in a timely manner.
Digital Strategy Manager
What do you like best about the product?
Community Management monitoring to allow our customer support team manage inbound messages. We use it on a daily basis and we're very excited to leverage the Threads integrations since that's a rising platform. It's easy to use and the customer service reps are very helpful!
What do you dislike about the product?
The link of social profiles (i.e. Facebook) doesn't get linked when going live so it's been inconsistent.I wish i could see trends in sentiment and conversation without manually tagging.
What problems is the product solving and how is that benefiting you?
We are tapped on social profiles which require to gain additional budget approval to connect our other social channels so it's been limiting our management and monitoring experience.
First time using a resource to manage social media, it is really easy and user face friendly
What do you like best about the product?
It is quite organized and allows you to use a lot of different filters to see what kind of responses you are looking for. It is easy to reply to customers and also manage multiple cases.
What do you dislike about the product?
I don't like how it automatically opens up to completed cases, I'd rather see open available cases. I am also not able to successfully sort who completed cases by name.
What problems is the product solving and how is that benefiting you?
Allows us to connect with a larger audience than our traditional methods like website, email and phone calls. Allowing us to help more customers will directly increase loyalty.
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