Sprout Social
Sprout SocialReviews from AWS customer
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Great experience overall!
What do you like best about the product?
I love its UX and how friendly it is, seamless!
What do you dislike about the product?
No downsides honestly! I love Sprout and use it at all of the companies I've worked with and highly recommend it
What problems is the product solving and how is that benefiting you?
It's streamlining the process of social strategy and making my life so much easier!
We have been using it for 2 years and love it!
What do you like best about the product?
I like all the capabilities Sprout Social has to offer. It is more than just a social scheduling too.
What do you dislike about the product?
The only dislike I have as a new user, is when you post to Facebook and change the image of a link it does not change on facebook.
What problems is the product solving and how is that benefiting you?
Sprout is better organzing our social media campaigns and allowing us to have better reporting to show to our leadership. Sprout is also allowing us to better manage and listen to customers. 0.
Sprout Social is an international leader in the managed marketing marketplace
What do you like best about the product?
Sprout Social's Intelligent Inbox is an extraordinary and unique feature, and I believe that, overall, it is the best customer service support in social networking. I particularly like the wide variety of preset report templates used by Sprout Social that admirably display important facts and figures, and can be planned to be delivered to non-Sprout Social users and easily explained to internalized departments of interest with less knowledge about social networking. Sprout Social is an important partner in major internet partnerships and therefore one of the first to introduce novel features such as running narratives, posting images, writing advertisements and more.
What do you dislike about the product?
Sprout Social is very expensive, so it is very complicated to scale. Although there are rebates for certain goals, all users are charged the same, no matter what records the administrator awards. So, just like a full administrator with access to the smart inbox, a basic customer service rep is charged the same as an administrator with only access to Q&A. Sprout seems to have difficulties with partials regarding one of the major social networks where certain posts on this social network are out of date. This can possess a complication with knowledge occasions, important marketing releases or when it needs to be disseminated to the totality of social networking accounts. Social listening: although "good", it lacks a lot of nuances. The system takes care of acquiring a number of issues that are listened to as assets, however pauses/is archived when necessary.
What problems is the product solving and how is that benefiting you?
Overall, I quite like Sprout Social. It is a help for the administrator of a social network widely used by internet companies for a cause. I like the vast diversity of features and I like that they are often first to market in relation to new system additions. The smart inbox is outstanding and all the data to use is excellent. However, the contract discussions are complicated, there are some concerns about the reliability of the release and, at this time, despite being in Enterprise, we have not had a high turnover of managers who have been successful with the client, yet there is almost no control over revenue growth beyond a call for presentation.
Enjoying Sprout Social so far!
What do you like best about the product?
I love how clean and organized everything is in Sprout social, it makes everything very easy to navigate and work in. I also really appreciate the level of customer service and support from the team, I haven't used sprout before and got a great look into some new tools we'll be able ot utilize that I wouldn't have figured out on my own as quickly.
What do you dislike about the product?
I do wish we could build our own report dashboards with the prebuild reports in Sprout Social in our account level. It would make it a little easier for me to pull and send to my team, but I at least still have access to all of that data.
What problems is the product solving and how is that benefiting you?
This is helping me save a lot of time through the automation, as well as through the reports. We have more data than ever, and I never have to go digging in each account for it.
An asset with lots of features
What do you like best about the product?
There are some really useful features (like previewing a post, scheduling the same post on multiple channels, etc).
What do you dislike about the product?
For such a robust product, there are some features that just are a little wonky (ex: LinkedIn tagging). Sometimes, the number of features is a little overwhelming too.
What problems is the product solving and how is that benefiting you?
It can be hard to streamline the social media posting process and Sprout helps do that. You can do a lot in one place and that's helpful when time is limited.
My Time using sprout
What do you like best about the product?
I love how user-friendly Sprout Social is. It makes scheduling, reporting, and engagement super straightforward — it’s one of those tools that actually makes your job easier, not harder.
What do you dislike about the product?
Sometimes the reports can take a little while to load, and I wish there were more customization options for analytics. Other than that, it’s a really solid platform.
What problems is the product solving and how is that benefiting you?
Sprout provides a streamlined process for our social media needs. It's extremely user friendly and easy to teach new employees how to use.
Sprout makes monitoring and reporting so easy
What do you like best about the product?
The analytics and reporting functions are available for every platform that we use. I appreciate being able to easily get a high level overview of data for our social media as well as drill down by platform and a variety of filtering options.
I also like the workflow and approval process; as a manager, my team can create, share, review, and publish for multiple social media accounts all within Sprout Social's workflow and I can easily check in on the status of content.
The customer support both pre-purchase and post-implementation were excellent, and the ongoing access to workshops, webinars and other learning opportunities is very important due ot the large number of features available.
It was very easy to do the initial set-up of Sprout Social, and connect all our various social media accounts and other services (like Google Drive and Canvas). We still have more to do to fine-tune how we will work with all of these together but it's exciting to know all the possibilities that await!
I also like the workflow and approval process; as a manager, my team can create, share, review, and publish for multiple social media accounts all within Sprout Social's workflow and I can easily check in on the status of content.
The customer support both pre-purchase and post-implementation were excellent, and the ongoing access to workshops, webinars and other learning opportunities is very important due ot the large number of features available.
It was very easy to do the initial set-up of Sprout Social, and connect all our various social media accounts and other services (like Google Drive and Canvas). We still have more to do to fine-tune how we will work with all of these together but it's exciting to know all the possibilities that await!
What do you dislike about the product?
Two things: 1. Because there are so many features, it takes some time and dedication to learn and set up for optimum use. 2. The cost was higher than what we'd been paying in the past, but it will be worth it for all the features we get.
What problems is the product solving and how is that benefiting you?
Reporting! It's so wonderful and time-saving being able to easily pull analytics for all our platforms from Sprout Social, instead of having to work natively within each platform and then consolidate that into one report. We also love the in-platform time-based comparison options as well as the ability to keep an eye on our competitors. Overall, it has significantly streamlined many of our previously time-consuming social media management processes so we are able to spend more time reflecting, analyzing and strategizing about our social presence.
Social/PR/Influencer Coordinator
What do you like best about the product?
So easy to navigate and have seamless transitions from the tool to the platform. Alyssa has been an amaizing resource for our team has we have begun training + implementing the platform for our personal use.
What do you dislike about the product?
Having to bucket prioties out team to team
What problems is the product solving and how is that benefiting you?
Being able to streamline our organic reporting, social listening for large topcis with no search volume limits, being able to efficiently + effectively asses our organic strategy and better use tools to help it work harder for us.
Fantastic and Amazing Social Listening Tool!!
What do you like best about the product?
The best thing about Sprout Social is it gives precise and deep insight into data for our organization.
What do you dislike about the product?
You can add more filters to the Sprout Social.
What problems is the product solving and how is that benefiting you?
The deep insights data that we retrieve from Sprout Social is benefiting us in various ways and have helped us in solving many problem.
I had a few frustrations throughout the onboarding but the product as a whole is very solid.
What do you like best about the product?
High-level analytics, a lot of opportunity for team growth.
What do you dislike about the product?
There are multiple instances where accounts automatically leave the platform and need to resubscribe.
What problems is the product solving and how is that benefiting you?
We had no way to track social media information prior to Sprout.
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