Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social Cares
What do you like best about the product?
We switched to Sprout Social as our social media management tool because of its social listening and reporting tools. We continue to find them extremely helpful for our business's growth and strategy. We also appreciate the knowledge that the Sprout Social representatives bring to us and how they treat us. Every one of our Sprout representatives has been extremely responsive, kind, and genuinely want to help us succeed. We also use Sprout Social on an almost daily basis and love the improvements that are constantly being made.
What do you dislike about the product?
I feel like we have switched customer success managers a lot since we started using Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout's reporting features are extremely important in helping us shape our content strategies.
Easy to use platform with a great
What do you like best about the product?
Very easy onboarding process, which included 3 separate meetings to review different elements of the platform. Standard reporting templates covered the majority of metrics we care about most, and we can easily add/edit for additional needs. We haven't needed to use customer support yet, but seems simple enough to start a live chat.
What do you dislike about the product?
My only complaint is minor, and it's about tagging. There's not a separate way to tag social posts compared to inbound/outbound messages for customer care. They all exist together, which makes for a long list when trying to find the tag you need.
What problems is the product solving and how is that benefiting you?
Our last platform was a big player in the social management space, but we found it quite complicated to manage reporting. Having that available in an easy-to-use system, along with a streamlined inbox so we don't miss any customer messages/comments was key, and we've found that to work very well with Sprout Social.
Efficient Content Scheduling, Needs Improved Integration
What do you like best about the product?
I really appreciate how Sprout Social makes it incredibly easy to schedule content and run extensive reports across our channels. The analytics collection and reporting are streamlined, which is essential for our board that values data-driven insights. I also find the tagging and campaign features particularly effective, especially for organizing content and running detailed reports on campaign performance. Additionally, the platform's ability to edit images directly for correct dimensions is incredibly useful, saving time and effort. Having all our campaign data centralized in one platform simplifies digital advertising, making it efficient to manage numerous channels effortlessly. The seamless integration with Google Drive boosts efficiency, facilitating quick file transfers, which improves productivity significantly. The overall reporting capabilities of Sprout Social enhance our ability to keep everything organized, and seeing results in comprehensive reports is beneficial.
What do you dislike about the product?
I found it challenging to connect my paid ad campaigns with Sprout Social. Despite having connected them, it was pretty difficult due to some connection issues which could be improved. Additionally, I would appreciate the ability to perform more comparisons with other channels and content to understand if we're missing out and to get ideas for what kind of content they are doing. Lastly, there are concerns regarding the price and complexity for those who aren't deeply familiar with social media's ins and outs. For such users, the extra tools and price seem unnecessary, and simpler platforms like Meta might be more appropriate.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to keep our content organized, schedule duplicates, tag campaign content, and consolidate analytics. It simplifies reporting and improves campaign organization across various channels, proving invaluable for our reporting needs.
Efficient and effective
What do you like best about the product?
Platform looks good, capabilities are good, good integration, frequency of use and multi-user friendly
What do you dislike about the product?
Sometimes can be tricky to understand all it's capabilities
What problems is the product solving and how is that benefiting you?
Streamlining proces of posting to social media
Sprout Social Review
What do you like best about the product?
Very easy to use, allows us to integrat all of our social platforms and report on all platforms easily.
What do you dislike about the product?
The lack of TikTok advertising reporting is a downside.
What problems is the product solving and how is that benefiting you?
Reporting for our campaigns across a range of social media platforms.
Works well on its own
What do you like best about the product?
I've been using Sprout integrated with Salesforce Service Cloud daily and it's working well. It works much better on its own without the support of any third party software. Real-time cases flow in immediately without any delay which is the best part of this tool. It has a great UI as well.
What do you dislike about the product?
Its inability to identify negative alerts and spam. There's a need to additionally add keywords for this requirement. Also, when connected to Salesforce, it fails to display reels and one-time images shared on Instagram DMs, which makes us go back to the native platform.
What problems is the product solving and how is that benefiting you?
The fact that it easily allows integration of Salesforce and helps with case creation.
Sprout as a social media manager has a lot of features. I
What do you like best about the product?
I like that I can see a basic amount of information regarding an account.
What do you dislike about the product?
too many hovering messages as I try to move my mouse around the screen. Feels unneccesary to have the New Post feature tied directly to the N key. No CTRL+N just N. Unable to see more than just the basic information regarding an account. Errors in tickets not closing after already being actioned. Tickets other agents have actioned not being cleared from the queue. Screenshots and other media either load properly then just stop or they don't load properly at all.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple tickets at a time.
Sprout Social is the most convenient and powerful software for managing our online appearance
What do you like best about the product?
Sprout Social is the most convenient and efficient software for managing our online appearance when we need to coordinate projects involving software. The approval workflows make our content programs a lot easier, helping ensure that everything is in line with our image. However, there are a few features that I am very pleased about including the robust analytics and reports that provides clear view of how we perform on social media. The easier it is to track relevant conversations due to integrations with other platforms, social listening capabilities and the more applicable effective tagging features are. Indeed, these functionalities work to support what we are trying to build in terms of a coherent online strategy.
What do you dislike about the product?
However, I think Sprout Social can be quite expensive especially since at the lowest level, there are not many features that one will have access to. Although the platform provides brilliant features, and due to some of the more intricate and customizable features appear locked down behind expensive tiers so this might be restricting to smaller teams or those without a dedicated Sprout instance.
What problems is the product solving and how is that benefiting you?
Through this solution, our team benefits from a centralised platform that allows for the tracking and managing of multiple channels, bringing about tremendous efficiency improvement.
The Best Social Tool
What do you like best about the product?
It has everything you need to monitor social engagements. It's *the* tool for social media management and publishing. Tagging and creating cases for Guest Relations team is fantastic. Stop searching. This is the social tool you need to have. It's expensive but it makes life so much easier and can't be beaten (trust me, I've tried all the platforms and NOTHING comes close to Sprout.)
What do you dislike about the product?
This is NOT a reputation or listening management tool. You'll need something else like BirdEye (my personal favorite.)
What problems is the product solving and how is that benefiting you?
This tool solves the social publishing problem. I can easily plan, create and schedule all posts in one spot. It also solves the social care problem by easily seeing what conversations are happening across all networks and allowing me to respond appropriately.
Great way to reach customers
What do you like best about the product?
I'm really enjoying using sprout social so far. It's very intuative and I especially like being able to search keywords, customers names etc, this is something that was lacking on our previous social platform.
I find the layout to be very straightforward and streamline.
Agents sending responses for approval is such a great feature as well.
I find the layout to be very straightforward and streamline.
Agents sending responses for approval is such a great feature as well.
What do you dislike about the product?
I do find myself having to refresh the page manually so it would be good if it did that a little more often so we're not missing any messages coming through.
What problems is the product solving and how is that benefiting you?
Enabling our orgnisation to reach out customers in the fastest most streamlined way possible.
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