Sprout Social
Sprout SocialReviews from AWS customer
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An intuitive interface
What do you like best about the product?
Sprout feels modern and intuitive to use. Training is quite simple because of this.
The integration with Salesforce service cloud has made it easy to have a view of the enquiries within our CRM environment.
The integration with Salesforce service cloud has made it easy to have a view of the enquiries within our CRM environment.
What do you dislike about the product?
There can be some limitations to what can be completed within Sprout, and so there is sometimes the need to revert to the native environment
What problems is the product solving and how is that benefiting you?
Previously we had to log into a system separate to our CRM to view social media enquiries, and reporting was difficult and cumbersome. The integration with Salesforce Service Cloud means that we can report from Salesforce and our team can work on social media enquiries from the system that they use for all other enquiries.
Great tool, lots of functions, high learning curve
What do you like best about the product?
I really like the feature of saved responses
What do you dislike about the product?
There is a high learning curve in learning the various functionalities
What problems is the product solving and how is that benefiting you?
It allows me to answer social media questions on my computer, which is a huge ergonomic benefit, and is more efficient.
Sprout social has vastly improved our effiency in managing our social media channels.
What do you like best about the product?
The scheduling calendar for socials is excellent to help plan ahead. It enables us to see what campaigns we have coming up and share them with our leadership team and organisation broadly. Our onboarding process was excellent and helped setting up.
What do you dislike about the product?
The menu is a little bit cluttered, and it can take sometime to find things. The settings menu especially is hard to navigate.
What problems is the product solving and how is that benefiting you?
Bringing everything together in one spot, rather than having to log into multiple channels. It has vastly improved efficiency of scheduling and viewing post performance.
Really great for productivity and organisation of social content
What do you like best about the product?
The social calendar, monitoring other accounts, scheduling content, and creating workflows for team reviews.
What do you dislike about the product?
Compared to Meta you can't create Facebook ads.
I understand it's a different platform, but can be annoying.
I understand it's a different platform, but can be annoying.
What problems is the product solving and how is that benefiting you?
We are able to plan ahead as a team for social media content, create workflows for clinical approval or manager approval, and have a calendar that can be updated to see future content ideas.
User-Friendly with Room for Instagram Integration
What do you like best about the product?
I appreciate Sprout Social for being more user-friendly compared to our previous platform. The interface is easy to use, which is a significant factor for me. The setup process was straightforward, causing no difficulties. I find the product very beneficial in keeping track of our social media posts and understanding engagement, which is crucial for improving our strategies. The dashboard is highly intuitive and helpful in navigating multiple aspects simultaneously, making management tasks more streamlined. My favorite aspect is the analytics feature that provides insights from the week, helping us to identify what's working well and what needs improvement. These features greatly enhance my workflow and decision-making process.
What do you dislike about the product?
I dislike that Sprout Social sometimes does not allow the viewing of Instagram posts through the platform without logging into an Instagram account. This limitation can be inconvenient, as it would be beneficial to have more seamless access to Instagram or more comprehensive integrations with social media platforms directly from Sprout Social.
What problems is the product solving and how is that benefiting you?
I find Sprout Social helps me track posts engagement and understand what our audience likes, simplifying content strategy. Its user-friendly dashboard allows me to manage multiple tasks efficiently, and weekly analytics help us assess what’s working or not.
User friendly platform
What do you like best about the product?
The ability to have conversations internally on a chain as it keeps messaging in one place
What do you dislike about the product?
It would be great if you could edit responses sent for review, rather than having to reject them and comment changes.
What problems is the product solving and how is that benefiting you?
Assisting with customer service concerns via social media.
Awesome app for posting on socials
What do you like best about the product?
This app has changed the game when it comes to posting on multiple social media pages at the same time. It also shortens links and has great image editing options as well.
What do you dislike about the product?
The social media monitoring part of the app is a little cluttered and not straight to the point like Meta Business Suite. It is a little confusing.
What problems is the product solving and how is that benefiting you?
It used to be a hassle posting on socials individually but now I can schedule everything out with ease.
Social Media Manager Review
What do you like best about the product?
The scheduling + reporting! Very efficient and easy to use.
What do you dislike about the product?
The inability to track data from years back, we only can have access to data from when we started moving forward.
What problems is the product solving and how is that benefiting you?
- Organization
- Post analysis
- Engagement
- Current social media trends
- Post analysis
- Engagement
- Current social media trends
The platform has been very easy to navigate and the team is always happy to answer any questions.
What do you like best about the product?
How easy it is to navigate, it's also super helpful to have an into into sprout when you sign up.
What do you dislike about the product?
Sometimes I find that the scheduler to schedule post or mainly stories can play up.
What problems is the product solving and how is that benefiting you?
Analytics - the platform lists all relevant metrics for weekly reporting.
Scheduling of posts, posts can be scheduled in advanced.
Scheduling of posts, posts can be scheduled in advanced.
A promising tool that we are still navigating.
What do you like best about the product?
The detail, yet ease in the reporting. I like the labels section! I'm hoping I end up like the social listening tool as well. I'm still navigating it...
What do you dislike about the product?
A lot of bumps with the advocacy program. FB / IG should not be included, as they don't work yet and it's a poor and confusing user experience.
That we can't track a unique hashtag fully is frustrating.
That we can't track a unique hashtag fully is frustrating.
What problems is the product solving and how is that benefiting you?
Bringing all of our social needs under one roof.
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